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“People Make This Place Great”

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Hard Rock Hotel Chicago
Ranked #105 of 188 Hotels in Chicago
Minneapolis, Minnesota
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“People Make This Place Great”
Reviewed July 24, 2014 via mobile

Here now. Getting French work visa for daughter. Rejected first room. Given great room in place of it. Front desk could not have been more helpful, nice, professional regarding my request for another room. So cool. The hotel is very nice. Wonderful design. Super clean. Concierge OUTSTANDING. She booked us for many attractions and seemed to be enjoying the process. Thanks, Sheila. Perfect location. I will never stay anywhere else. Thanks, Hard Rock Staff.

Stayed July 2014
Helpful?
Thank NavJag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
WOW! Thank you so much for choosing Hard Rock Hotel Chicago and for sharing this outstanding feedback with us. We are thrilled to hear that our front desk team was able to accommodate your request for an alternate room and we're particularly pleased to hear that our in-the-know Concierge Sheila was able to offer you so much assistance during your stay with us. We look forward to welcoming you back for an encore performance. Thanks again for your review!
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2,596 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (430)
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Scotland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2014 via mobile

The location is excellent, our room was clean and comfortable and the staff were amazing.

The concierge were great guys, very knowledgable and gave us lots of recommendations and helped with directions during our stay! The bar was also very good with great staff too.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wanderlustlx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
Wow! Thanks so much for choosing Hard Rock Hotel Chicago for your recent trip to the Windy City. We're thrilled to hear that you enjoyed our Michigan Avenue location, clean and comfortable rooms and friendly staff members. We'll be sure to pass along your comments to our always in-the-know Concierge team - they are the best in the business! Thanks again for your review; we look forward to welcoming you back for a return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
texas
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 22, 2014

I was in Chicago for business. This location is great in my opinion. LOVE Wildberry Cafe which is right around the corner as well as Millennium Park. Close to train stations that can take you almost anywhere. Stayed at Hyatt last year and preferred the Hard Rock. The rooms are very comfortable. I honestly normally complain about the beds in hotel rooms because the mattress I have at home is very nice. These beds were very comfortable no complaints at all slept like a baby and never even heard any of our neighbors. We did stay in a tower room and there were only 4 rooms on the floor.

Room Tip: If you can get a tower room take it! So quite, comfortable, and the view amazing!!
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  • Stayed May 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank chargrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
Wow! Thank you so much for sharing this outstanding feedback on your most recent business trip with Hard Rock Hotel Chicago. We're thrilled to hear that you enjoyed our downtown Michigan Avenue location in close proximity to Millennium Park and other local attractions. It sounds like you slept like a rock in our comfortable beds and we can't wait to welcome you back for another comfortable and quiet visit. Thanks again for your review!
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springfield
Level Contributor
166 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 22, 2014

This hotel right next to millennium park and is also near many bars an restaurants .
The rooms are sizable but with fairly large bathrooms. It is obviously a music themed hotel.The hotel bar is very small. The hotel is also close to the Chicago Yacht Club. There is a restaurant but is expensive. Is within walking distance of the Art Institute.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank spfldeater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
Thank you for sharing this wonderful feedback with us; we're thrilled to hear that you enjoyed our Michigan Avenue location in close proximity to Millennium Park and the Art Institute. Overall, it sounds like your enjoyed your stay in our musically-inspired hotel and we look forward to welcoming you back. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason, Ohio
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 22, 2014

This was a great place to stay, the Angels and Demons lounge had great music that you could enjoy even in the lobby. All of the staff was helpful and courteous. Very convenient location for what we wanted to do. I would definitely stay here again.

Room Tip: We booked a room with a city view and were able to see down Michigan Ave. from our room. It was gre...
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  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share such wonderful feedback about your recent stay with us! We're thrilled to hear that you enjoyed the ambiance and convenience of our lobby bar, Angels & Kings Chicago, and your overall visit at our Michigan Avenue hotel. We look forward to welcoming you back for a return visit. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2014

We were in town for the 1/2 marathon and HRH was very close to start! Great beds! We were on a lower floor so the street noise (sirens) can be annoying, but SERVICE ROCKED! Food/cocktails/location great!!!

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
Thank you for choosing Hard Rock Hotel Chicago during your recent trip to the Windy City for the Rock and Roll half marathon. We're thrilled to hear you thought so highly of our property and look forward to welcoming you back for a return visit. We also hope you had a successful run! Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 21, 2014 via mobile

This hotel is in a perfect position for the Mag Mile, parks etc. the staff are wonderful, the cleaner who does our room is great, really appreciate her doing her job as she does.
The cafe attached to the hotel is good for breakfast with good service and not that expensive.
This is a very modern hotel so don't expect anything old fashioned, it is very clean lines everywhere and the carpet in the hallway is a graphic display of a sound wave. It's strange only being able to use lifts on 1 side but you soon get used to that.
The bed is very comfortable,
The hotel is comfortable, central and not noisy, all you could ask for in a city centre hotel.
We had expected the Hard Rock Cafe to be at the same place but it wasn't hard to find.

Stayed July 2014, traveled as a couple
Helpful?
Thank MrsD16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 28, 2014
We were really excited to receive the positive feedback about your recent stay here at Hard Rock Hotel Chicago. These comments confirm that we've accomplished our goal - to create authentic experiences that truly rock for every one of our guests. This is our passion and we're glad it’s working.

We're grateful to have been part of your recent travels and hope you'll be back so we can provide an encore performance. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Chicago

Property: Hard Rock Hotel Chicago
Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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