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Hard Rock Hotel Chicago
Ranked #105 of 188 Hotels in Chicago
Edmonton, Canada
1 review
“don't book with travelocity!”
Reviewed July 5, 2013

we liked the hotel, not only fabulous architecture, but close to the park for the Blues Fest.
the night bar at the hotel was hopping and fun++

Don't book with Travelocity-it was $95/room more than the hotel actually charges!!!!
iIforgot i had prepaid, so when I paid- I got the TRUE charges of the hotel-- be AWARE!!
Hard Rock reimbursed me for my mistake--travelocity said--too bad

r.stepanko

Room Tip: best to just call the hotel to book, don't fall for these scam groups
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank rstepanko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 8, 2013
Thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to share this feedback on your stay with us. We are very pleased to hear that you enjoyed our historic home in the Carbide and Carbon Building in addition to our central location in close proximity to downtown's hottest local attractions, shops and restaurants. We are very sorry to hear about any confusion that might have been caused with your Travelocity reservation and encourage you to book your reservation directly through our website the next time you stay with us. We look forward to welcoming you back for a return visit! Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,599 reviews from our community

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Traveler tips help you choose the right room.   Room tips (431)
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United Kingdom
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 5, 2013

Me and my fiancée stayed here for 3 nights back in April. The staff were great and the room was fresh, clean and had funky décor. The gym is OK, very small but it was never too busy during my morning workouts. The HRH’s central location is perfect for shopping on Michigan Ave. The price was also very reasonable and not overpriced. Overall, a great stay!

  • Stayed April 2013, traveled as a couple
    • Value
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Helpful?
Thank Jordan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 8, 2013
Thank you so much for choosing Hard Rock Hotel Chicago and for taking a moment to share such fantastic feedback on you and your fiancee's stay with us! We're thrilled to hear that you received personalized service from our staff and that you enjoyed our modern, musically-inspired atmosphere and central Michigan Avenue location on the base of the Magnificent Mile. We look forward to welcoming you back for another stay at Hard Rock Hotel Chicago. Thanks again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Methuen, Massachusetts
1 review
Reviewed July 3, 2013

We had a king size Tower Room on the 25th floor overlooking Michigan Ave, great view and very nice room. Everyone we spoke to was very nice including the Concierge giving directions to wherever we needed. Chuck's Manufacturing was a very tasty restaurant as well.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Diana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 17, 2013
Thank you for choosing Hard Rock Hotel Chicago and for taking a moment to tell us about your stay in one of our Tower King suites on the 25th floor overlooking Michigan Avenue. We're thrilled to hear that you received such highly personalized service from our staff and that you enjoyed a wonderful dining experience in our restaurant, Chuck's Manufacturing. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 3, 2013 via mobile

From the time we walked in the door it was great. We were greeted and immediately found our reservation. The staff is very courteous and helpfull. We reserved a room with a view of Michigan Ave and that is what we got. I have had reservations that were not as projected on websites and this was not one of them. The room was on a corner of the building looking south to the river and was a great view night or day.

Helpful?
Thank Jason W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 5, 2013
First and foremost, thank you for choosing Hard Rock Hotel Chicago and for taking the time to share this outstanding feedback with us! We're thrilled to hear that you received such highly personalized service from our staff and you enjoyed your room overlooking Michigan Avenue. We certainly hope you will keep us in mind the next time your travels bring you to Chicago. Thanks again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Centereach, New York
1 review
Reviewed July 3, 2013

I attended a conference this week, and had a room on the 22nd floor. The room was beautiful, the service was great, and the hotel staff very accomodating. I forgot to hang the sign for room cleaning on the door, and when we returned to an unmade room, the staff cleaned and freshened the room within 30 minutes. We had breakfast one morning, and it was inexpensive, and delicious. The location is really great, and the views are amazing. We had other friends staying in other nearby hotels, and their rooms were no where near as nice as ours. My only complaint was the room was next to the ice machine and kept me awake. Overall, a great experience, and I would visit again. Thanks!

  • Stayed July 2013, traveled on business
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Helpful?
Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 17, 2013
Thank you for taking the time to share such outstanding feedback on your most recent stay with Hard Rock Hotel Chicago! We're thrilled to hear that you enjoyed your beautiful, well-appointed guest room on the 22nd floor, friendly and accommodating service from our staff, inexpensive and delicious breakfast and central Michigan Avenue location. We look forward to welcoming you back the next time your business or leisure travels bring you back to the Windy City. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niles, Il
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2013

We booked this hotel for the location for the Blackhawk Stanley Cup Parade and it was perfect. We live in the Chicago suburbs, but did not want to commute in the morning. It was a close walk to our favorite restaurant The Grand Lux going North, and a close walk to Grant Park for the parade walking south. We were very impressed with our whole experience from making the reservation to leaving. The room had a great view of the city, was modern, had a refrigerator, ipod station, flat screen TV, beautiful shower and bathroom, and a super comfortable bed with a down comforter. The classic rock and roll pumped throughout the building and the memorabilia was awesome to look at. It was fun and exciting. Not only the inside, but the building itself architecturally is gorgeous. I would highly recommend this hotel. Another plus is the valet parking; you get in and out privileges and even though check out is at noon, you get to keep your car there until 5 PM for no additional cost, which was perfect!

  • Stayed June 2013, traveled with family
    • Value
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Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 5, 2013
Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share such outstanding feedback on your stay with us during the Stanley Cup parade! Overall, it sounds like you had an authentic guest experience from the time you checked in until the time you checked out; we couldn't be more thrilled! It's wonderful to hear that you enjoyed our central Michigan Avenue location, beautiful city views, modern decor, music memorabilia and our historic home in the Carbide and Carbon Building. We hope you will keep us in mind the next time the Hawks win the Stanley Cup! Thanks again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater Cincinnati
Level Contributor
3 reviews
Reviewed July 2, 2013

Hotel front desk had me booked (and charged!) for more nights than stated on my reservation confirmation. Front desk could not correct problem when I gave them the confirmation number, and instead made me print out a copy of the email they sent me before they would correct the problem. Why do I need to get hard copy proof from their own back room operation before they will correct a problem? Shouldn't they be willing to do that?

Stayed June 2013, traveled with family
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this review, July 5, 2013
Thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to bring this matter to our attention. Please accept our sincerest apologies for the inconvenience that was caused with your reservation; we regret that you had to go through the trouble of printing out your confirmation and certainly should have been able to correct the problem through our computer system. Please contact us at email@hardrockhotelchicago.com if you would like to discuss this matter in greater detail; we would love the opportunity to earn back your brand confidence. Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Chicago

Property: Hard Rock Hotel Chicago
Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#29 Spa Hotel in Chicago
#64 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
#85 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
Reservation Options:
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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