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Hard Rock Hotel Chicago
Ranked #113 of 191 Hotels in Chicago
Reviewed May 16, 2013

Stayed for two nights and can't fault the place. Very friendly check in staff and efficient and professional too. Having stayed at a couple of Hard Rock Hotels previously I was expecting a 24/7 party environment, but that wasn't the case. Had a brilliant nights sleep. The only things I'd improve would be, better remote control for the TV and somewhere on the top floor where you can see the city.
Also, very good location for sights and near to railway station.

  • Stayed: May 2013, traveled as a couple
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Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 17, 2013

First and foremost, thanks so much for choosing Hard Rock Hotel Chicago and for taking the time to provide such an outstanding review on your stay with us! We're thrilled to hear that you received rock star treatment from our staff and that you enjoyed our central location in the heart of downtown Chicago. We do sincerely appreciate your feedback about the remote controls for our televisions. Thanks again for thinking so highly of Hard Rock Hotel Chicago; we look forward to welcoming you back for a return visit!

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1,482 - 1,488 of 2,765 reviews

Reviewed May 15, 2013 via mobile

A different kind of hotel than I've stayed in before. The room was nice, but I was a little disappointed that they couldn't accommodate my requests for a high floor with a view. The service was ok. Connected to 2 restaurants and one of them seemed to be hopping with live music late into the night. If I'd been there for fun instead of work I would've definitely been checking it out. Great location a block from the river right on Michigan Ave. Walking distance to world class food, shopping, sights, etc. I'd stay again because the rates were good for the location.

  • Stayed: May 2013
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Thank garci1r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 16, 2013

Thank you for choosing Hard Rock Hotel Chicago and for taking the time to share such wonderful feedback on your most recent stay with us! We're very happy to hear that you enjoyed our unique musically-inspired vibe and Michigan Avenue location in close proximity to downtown's hottest bars, restaurants and local attractions. We certainly hope you will keep us in mind the next time your business or leisure travels bring you back to the Windy City. Thanks again!

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Reviewed May 15, 2013

I absolutely loved my stay and I will be back. My room was lovely, modern, and had a beautiful view of the city. I highly recommend it and I will stay there again in the future. The bed was very comfy and the service was superb from the moment I walked in. Free wifi if you book on their website (which I did) and the two bars were also chic and played great music. Loved it!!!
I'm originally from the Chicago and came back for a visit to see friends, dine, and go out in the city. It's centrally located so it's easy to meet up with people and they loved it too!

  • Stayed: May 2013, traveled solo
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Thank JTarantino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 16, 2013

We can't thank you enough for taking the time to post this five-star review on your most recent stay with Hard Rock Hotel Chicago! We're thrilled to hear that you enjoyed your lovely and modern room with beautiful city views, both of your dining experiences in our on-site restaurants (Chuck's Manufacturing and Angels & Kings) and our central location in the heart of downtown Chicago. We look forward to welcoming you back for a return visit. Thanks again for your outstanding feedback!

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Reviewed May 14, 2013

Myself and two friends stayed here in August for 3 nights. We were on our way back from Ohio and had to fly out of Chicago and we were so pleased that we did! We absolutely fell in love with the city.

The Hard Rock hotel was a great stay. One of the main reasons was the staff, they were so helpful and friendly. Especially the two concierges, they remembered our names throughout the stay and were full of great ideas to do in the city that they thought we would enjoy.

The hotel is themed as you would expect from a Hard Rock Hotel and has well designed interior. The bar was advertised as a hub for nightlife, which turned out to be a very small bar. It was really nice and we did have a few drinks here on our way out however I wouldn't describe it as the place to be in Chicago.

The location was perfect we were within walking distance to a lot of the main attractions and if not the subway was just around the corner. The hotel is only two streets down from most of the nightlife so very easy to find the bars and clubs to go to. If you fancy going a bit further a field the nightlife in Old Town was great as well and cheaper.

The only thing we had to get a taxi to was the beach but this was well worth it as it was beautiful and we did manage to walk back though, through town (via some shops).

Would definitely visit the city again and this hotel would be top of my list.

  • Stayed: August 2012, traveled with friends
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Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 15, 2013

WOW! First and foremost, thanks so much for choosing Hard Rock Hotel Chicago for a 3-night stay with your friends last August! We're beyond thrilled to hear that you received such highly personalized attention from our staff, particularly our rock star team at the Concierge desk. We're also very pleased to hear that you enjoyed our modern, musically-inspired decor, Angels & Kings bar and central location in close proximity to downtown Chicago's hottest bars, restaurants and local attractions. We hope you will keep us in mind the next time your travels bring you to the Windy City. Thanks again for thinking so highly of Hard Rock Hotel Chicago!

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Reviewed May 13, 2013

We had a wonderful stay at the Hard Rock Hotel this weekend. My husband and I stayed for our wedding anniversary. The employees are fantastic! They really made sure we had a wonderful time, and we felt like they valued our business. Kudos to them for going above and beyond! Special thank yous to Demetrius, Sheila, Andy, and Kevin! You really made sure we enjoyed ourselves and made our weekend special. All of the valet personnel and Curtis (room service) were very friendly.

We ate at Chuck's Manufacturing and received room service. The food was absolutely outstanding and the portions were HUGE. We probably should have shared our entreees because we ended up throwing out a lot of food. My only suggestion to management would be to have space in the in-room refrigerator for leftovers, etc., not just for purchase items.

The building is beautiful and our room was in great condition. Definitely had a cool vibe. Wi-fi is free if you book online through their website. We didn't have time to do too much exploring of the area, but it is right by Millenium Park, the Art Institute, and the Museum of Contemporary Art.

We will definitely be back and I CAN'T wait!

  • Stayed: May 2013, traveled as a couple
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Thank hhender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 14, 2013

WOW! First and foremost, thanks so much for spending your wedding anniversary with Hard Rock Hotel Chicago. We are thrilled that you enjoyed an authentic stay with us from check-in to check-out and we're especially pleased to hear that our staff delivered rock star service. We look forward to welcoming you back the next time your travels bring you to Chicago. Thanks so much for the excellent feedback and five-star review!

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Reviewed May 11, 2013 via mobile

For full disclosure, I am more of a budget traveler. We stayed here for a wedding because it was the one recommended by the couple. They allowed a significant discount for locking in a date on their website and also offer free wi-fi if you use their website to book directly. The room was nice and clean and the location is amazing. There are a number of good restaurants within walking distance. The only things that really turned me off were the unexpected costs. For one, they charge $50/day for parking (at least it was valet, but there are really no other viable options around). They also include a lot of VERY expensive snacks that are motion sensitive (i.e. they charge you if you move them) "for your convenience." The room had a mini-fridge, but this is completely filled with these motion-sensitive conveniences. To their credit, though, they brought us up a 2nd mini fridge when we asked because we needed a way to store milk for our infant son. Also, there is no pool, but it's the middle of Chicago, so that's was not surprising. Overall, it was a good stay, I just wish we had known about the parking situation ahead of time.

  • Stayed: May 2013
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2  Thank c07briankester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 13, 2013

First and foremost, thank you very much for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us. We're very pleased to hear that you and your family enjoyed our central downtown location and spacious and clean rooms. We're also very happy to hear that our staff was able to provide a second mini-refrigerator. As a note of disclosure, our parking rates are price-competitive with neighboring hotels in the downtown Chicago area. We are thrilled to hear you enjoyed your stay with us and hope you will keep us in mind the next time your travels bring you to Chicago. Thanks again for the review!

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Reviewed May 10, 2013

We had a delightful stay here. The location is terrific...we were able to walk to theatre, to wonderful restaurants, to Millenium Park, to the Art Institute, to the Museum of Contemporary Art,...Without a doubt, the staff here was absolutely the nicest, friendliest, most helpful etc of any of the hotels we've stayed (and we have been to Paris, Hong Kong, Barcelona, Rome etc) plus lots and lots of hotels in USA., (never at Hard Rock) The Hard Rock Chicago staff beats them all. One minor issue: what genius decided it was cool to have the toilet paper across the room from the toilet??? However, the fact that this hotel charges $18.50 a day for internet service is totally outrageous!!!! It is unnecessary and frankly, insulting. We are so grateful to the wonderful folks at the adjacent Chuck's Manufacturing who allowed us to occasionally check emails etc without our having to find a Starbucks. Bravo to Trevor Gould!
We are senior citizens, and were concerned about being too old for this hotel, but we were treated with nothing but respect. We go to Chicago often, and would love to return to this hotel, but the ridiculous internet charge may deter us.

  • Stayed: May 2013, traveled as a couple
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Thank jalpotz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, Manager at Hard Rock Hotel Chicago, responded to this reviewResponded May 13, 2013

Thank you so much for choosing Hard Rock Hotel Chicago and for taking the time to share your feedback with us! We are absolutely thrilled to hear that you enjoyed our central location in close proximity to local attractions including Millennium Park and the Museum of Contemporary Art. We're also excited to hear that you were able to enjoy our newest restaurant, Chuck's Manufacturing. Being such seasoned travelers, we are especially pleased to hear that our staff treated you both like rock stars. As a note of disclosure, we do offer complimentary WiFi to guests who book reservations directly through our website through a program we call "Wi-the-Fi Not." We hope you will keep that in mind the next time your travels bring you to the Windy City. We look forward to welcoming you back to Hard Rock Hotel Chicago. Thanks again for your review!


Without a doubt, the staff here was absolutely the nicest, friendliest, most helpful etc of any of the hotels we've stayed (and we have been to Paris, Hong Kong, Barcelona, Rome etc) plus lots and lots of hotels in USA., (never at Hard Rock) The Hard Rock Chicago staff beats them all. One minor issue: what genius decided it was cool to have the toilet paper across the room from the toilet??? However, the fact that this hotel charges $18.50 a day for internet service is totally outrageous!!!! It is unnecessary and frankly, insulting. We are so grateful to the wonderful folks at the adjacent Chuck's Manufacturing who allowed us to occasionally check emails etc without our having to find a Starbucks. Bravo to Trevor Gould!
We are senior citizens, and were concerned about being too old for this hotel, but we were treated with nothing but respect. We go to Chicago often, and would love to return to this hotel, but the ridiculous internet charge may deter us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Chicago

Address: 230 North Michigan Avenue, Chicago, IL 60601-5906
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#67 Luxury Hotel in Chicago
#83 Business Hotel in Chicago
#85 Romantic Hotel in Chicago
Price Range: $139 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Chicago 4*
Number of rooms: 381
Official Description (provided by the hotel):
A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more   less 
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Also Known As:
Hard Rock Chicago
Chicago Hard Rock Hotel

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