My family and I had a great time at the Hard Rock Hotel this weekend, and it was perfect for celebrating my son's 16th birthday. It was a guitar-loving teenager's dream to be able to check out a high-end electric guitar and take it to our room for him to play! They give headphones with the guitars so you don't rattle the walls and disturb other guests, which is nice. But I would have liked to have heard him play - the headphones make it impossible for anyone to hear but the musician who is playing the guitar.
I expected the "rock star" theme to be more extreme than it was, but it was rather subdued. The lobby was tiny, dark and had loud music blaring, which was a bit odd (hard time hearing at check-in and getting directions from the concierge), but yet made us feel like we were in for a good time. It was fun to go floor to floor to see which rock star was featured on each level and to see some memorabilia.
The room was stylishly decorated. However, it was dark in the room's hallway and especially dark in the bathroom which made it very difficult for my husband to shave and me to get ready in the morning. There is a very dimly-lit makeup mirror that did little to no good. No one likes to get ready in the dark! The beds and pillows were very comfy. My main complaint in the room was the windows - they did very little to drown out the street noise and we were 22 stories high! Drawing the curtains did offer some help, but the blaring sirens that we heard throughout the night sounded like they were right in the room with us.
Staff was friendly, concierge was extremely helpful, valet was professional. We had to wait well beyond check-in time for our room to be ready which was a pain, but they gave my husband some free drink tickets to use while we waited. Too bad the free drinks didn't help us as it was a family trip and we aren't big drinkers.
Room service is extremely overpriced. We are experienced travelers and know what to expect, but $15 for a scoop of ice cream ($9 + $3 fee + tax and tip)? Ridiculous!
The Hard Rock Hotel is within walking distance of several good restaurants and some shopping.
Honestly, this hotel is average as far as downtown Chicago hotels at this price range go, but my son loved it, so I'm giving it a "very good" rating.
- Official Description (provided by the hotel):
- A downtown Chicago, IL hotel offering suites, spa services, pet friendly rooms, meeting space and wedding venues. Guests can also enjoy nightlife at the hotel’s bar and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Hard Rock Chicago
- Chicago Hard Rock Hotel