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St. Jane Hotel
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Reviews (2,762)
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Reviewed July 25, 2011

Traveling with a 15 year old European girl, I thought this would be a fun atmosphere, but instead I found it to be dark and dreary. The staff acted distracted and not eager to help. E specially be aware the Hard Rock Cafe is not at this location ---- it is several blocks away and the in house restaurant is not particularly family-friendly. in fact the location is probably the biggest drawback. Obviously I share responsibility for not researching better, but the high prices, indifferent staff and oppressive decor didn't help.

  • Stayed: July 2011, traveled with family
    • Value
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Thank Princessstringbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, General Manager at St. Jane Hotel, responded to this reviewResponded July 26, 2011

We are sorry that you are disappointed in our hotel, but we appreciate your feedback. We will be addressing your comments about the staff so we can be more helpful in the future. Although the Hard Rock Café is several blocks away, there are plenty of other family-friendly options in the Loop area near our hotel. Thank you very much for sharing your thoughts with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2011

I was in town with a friend for the Pitchfork Music Festival. On the advice of a friend, we booked rooms at the Hard Rock. We couldn't have been happier with our choice. The $104MM renovation this historic Burnham & Burnham skyscraper went through to reach its current state of fabulosity was evident everywhere (yes, I'm an architecture junkie). Great rooms, a terrific nightclub downstairs, and so on. Located just a couple of blocks from an L stop that got us to everywhere from the Festival grounds (3 stops away on the Green Line) to Wrigley Field. Okay, so the physical plant is great, and the location is great, so what about the staff? Very friendly and knowledgeable, but also helpful and efficient. I left a couple of pairs of shorts in the chest of drawers. Shorts with sentimental value (maybe that weird, but whatever), so I called to see if there was some way I could get them back. Turns out Housekeeping had them at hand and mailed them to me that day. You can't beat that for service! Next time you're in Chicago, do yourself a favor and stay at the Hard Rock.

  • Stayed: July 2011, traveled with friends
    • Value
    • Sleep Quality
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1  Thank ScreenName700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, General Manager at St. Jane Hotel, responded to this reviewResponded July 26, 2011

Thank you very much for sharing your experience with us! We hope you had a great time at Pitchfork! It sounds like you enjoyed your stay in Chicago, and we are so happy that our hotel and staff exceeded your expectations (and we are glad that your clothing was returned to you quickly). We hope to see you the next time you are back in town!

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Reviewed July 19, 2011

We stayed during the 4th of July Taste of Chicago event with family. I booked last minute and upon arriving was greeted by Jason at the front desk whom provided excellent service. The room had a great view and the bedding is amazing. Afterwards, we went to the lounge and had a wonderful time. Again, the staff in the lounge was nothing short of excellent. Would highly recommend!

  • Stayed: July 2011, traveled with family
    • Value
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Thank Lovetotravel36441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, General Manager at St. Jane Hotel, responded to this reviewResponded July 20, 2011

It sounds like you and your family had a great time here. We are thrilled that the staff went beyond your expectations and that you enjoyed the amenities in the hotel. Thank you for sharing your thoughts with us!

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Reviewed July 18, 2011

Was very suprised at check-in to hear this hotel is entirely non-smoking. We had booked a 2 night stay here, but left after the first night. The rooms were clean but had several fixtures that were falling off the wall. there were several spots on the walls that had some chipped paint. Very supprised that this hotel was a 4 star hotel. More like a 3 star. I got a kick out of the refrigerator in the room. It was completely stocked with beer, whiskey shots, red bull, figi water, etc. however, you cant fit any of your own things in there. maybe 2 cans of pop total. The noise is also high at this hotel. Horns and sirens until well after dark.
We escaped Chicago the next morning and drove west over to Aurora, IL and played at the Hollywood Casino(NON-SMOKING also, but smoking areas on each side of casino) for awhile and then stayed at Baymont Inn a few miles away. They had king size rooms/smoking and they also had a bigger refridgerator that kept our drinks cold. Won't even consider the Hard Rock in Chicago again.

  • Stayed: July 2011, traveled as a couple
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    • Sleep Quality
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3  Thank born2hack1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, General Manager at St. Jane Hotel, responded to this reviewResponded July 19, 2011

Thank you for your response. We’re sorry that you were expecting smoking rooms for your stay. However, non-smoking hotels are more common than not in Chicago. It sounds like you found a fit with the Baymont Inn, though. Regarding the issues cited with our fixtures, we will certainly have our engineering department look into your comments. Thank you for your review.

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Reviewed July 13, 2011

We got a great deal on hotwire for the Hard Rock, otherwise would probably not have stayed there. Friendly staff, nice sized clean rooms, comfortable beds and very quiet at night. Location is good but not great.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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1  Thank fernelise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMGR, General Manager at St. Jane Hotel, responded to this reviewResponded July 14, 2011

Thank you for sharing your experience with us... Keep checking out third party booking sites (such as hotwire) for any promotional deals we may have and we hope to see you again soon!

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