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“Great hotel, great location, great time!”

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Courtyard by Marriott Chicago Downtown/Magnificent Mile
Ranked #60 of 190 Hotels in Chicago
Certificate of Excellence
Topeka, Kansas
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel, great location, great time!”
Reviewed June 10, 2014

This property came highly recommended and now we can see why! The location is PERFECT. The staff is WONDERFUL and the rooms are CLEAN! We couldn't ask for more. It is literally one block off of Michigan Avenue and truly the best location. We stayed on the 23rd floor and had amazing water pressure and hot water, two big things in my book that are sometimes hard to come by in hotels. The only thing I had hoped we would have in our room was a safe for peace of mind with valuables, but did not have any issues. We stayed here with our two young children who thoroughly enjoyed the pool. We will definitely stay at this hotel again and would highly recommend it to others.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LindsayandAaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, June 11, 2014
Thank you so much for sharing your wonderful comments! We are extremely happy you enjoyed your stay at our hotel. You are right about our location; we love how being in the heart of Chicago! We appreciated you taking the time to share such positive feedback about our clean hotel and wonderful staff. Our team works hard to exceed guest satisfaction; we are more than happy we were able to accommodate a higher floor. In addition, i am happy to inform you that we are in the process of adding safes to certain rooms! ! Because of nice comments like yours, we’re a 2014 TripAdvisor Certificate of Excellence Award Winner! So thank you again for your feedback!
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1,076 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (165)
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Hinsdale, Illinois
Level 6 Contributor
252 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed June 8, 2014

Went downtown for my wife's birthday weekend. Took in a show (Buyer and Cellar at The Broadway Playhouse with Michael Urie. Great!) and ate at couple of different places. This was not the first time we have stayed here. As a matter of fact this is probably the 6th or 7th time we have stayed here. No, it is not the Peninsula Hotel. Had I wanted to spend $800 a night I could have. I wanted to spend under $300 and this place accomplished the mission. Clean comfortable room, pleasant and inviting staff. No brainer. Nice hotel, at a reasonable price. Something that is getting more and more difficult to find in downtown Chicago. Garrett's Popcorn next door along with Viand the restaurant in the lobby (see other review). This has become a place we frequent. Best part is we parked our car before 11 am on Saturday and got our car out of the garage on Sunday at about noon. Able to walk everywhere. Shopping on Michigan Avenue and side streets as well as eating. Great spot!

Room Tip: We got our room on Tripadvisor. I think it was one of those website only deals. I think it might h...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BDAD68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, June 11, 2014
Thank you for taking the time to share your experience! We are thrilled that you had an enjoyable stay and found our room’s comfortable, location convenient and staff friendly! Our team works hard to exceed all guest expectations and to make everyone feel at home.Being right next to Garrett's Popcorn is definitely a plus! We will be sure to share all of your kind and delightful words with our staff. We look forward to your next stay with us! As always, thank you for choosing the Courtyard Magnificent Mile for your stay!
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Tucson, Arizona
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 2, 2014

We stayed here for Valentine's day weekend. I enjoyed it. It is a great location to everything. We did a lot of walking and it was easy to get a cab when we needed one. The bar downstairs was nice too.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caazgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, June 4, 2014
We are so happy you had such an enjoyable Valentine's Day! We are located in the heart of the city which makes getting around the city very convenient and scenic! We will be sure to share your kind words about our bar, Viand. We appreciate your time and feedback! We hope to see you again soon.
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Guatemala City, Guatemala
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 22, 2014

This hotel is perfect if you are looking for a place in the Magnificent Mile. Location, location, location!!!
The rooms are really nice, CLEAN, big comfortable beds, great pillows. No safebox
Te staff was really good and helpful all the time.
Te restaurant (VIAND) was OK, average for a hotel, but a little expensive for the food.

Well equipped Gym and a swimming pool.

The price was kind of high, but all the hotels in the magnificent mile are usually high priced.

Wonderful stay !!! For sure will be looking forward to stay here next time.

Room Tip: Locatio, location, location (Magnificent Mile Area)
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  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Adolfomr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, May 23, 2014
Adolfomr, thank you so much for your 5 star review of our hotel! We're so thrilled to hear that you had a wonderful time and truly enjoyed our hotel. It's our goal to provide a memorable experience for every one of our guests. We hope to see you back again next time you visit Chicago!
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Denver, Colorado
Level 4 Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 21, 2014

This hotel is in a great location for getting around Chicago. The hotel restaurant had great food and a good selection of drinks. The rooms were pretty small and average but for a downtown Chicago hotel it was to be expected. I would stay here again for the location.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank floptical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, May 23, 2014
floptical, Thank you so much for taking the time to post a review for our hotel! We're so glad you hear that you loved our location and onsite restaurant - we'll be share to pass along the great feedback to our team! We're so sorry to hear that you found our rooms to be on the small side compared to what you're used to. Hopefully the convenience to all of the amazing attractions in Chicago made up for it. We'd love to host you again next time you're in the Windy City! Perhaps consider our Extended Queen Queen or King Suite next time, which both do have more square footage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wadsworth, Ohio, United States
Level 3 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 20, 2014 via mobile

I rate all my stays at a hotel on a five-point scale (1= terrible, 3=what I’d expect, 5=exceptional) in the following categories. Unless otherwise noted, I’m looking for a comfortable, clean night’s sleep. I care little about free breakfast, gyms, and pools.

Fast check-in: 3
Overall room cleanliness: 3
Ability to control room temperature: 1
Softness of bath towels: 2
Comfort of bed/pillows: 2
Technology (good Wifi, accessible outlets, etc.): 3

Other notes on this hotel:
Good location, but an unimpressive Courtyard and Marriott overall.

Stayed May 2014, traveled on business
Helpful?
2 Thank chrisserger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, May 23, 2014
chrisserger, thank you so much for taking the time to write a response and share your feedback with our team. We value your opinion. We truly apologize you felt that the room temperature, softness of the bath towels, and comfort of the bed pillows were below your expectations. We are currently working on an upgrade to our heating and air conditioning system and have new pillows already ordered, which will resolve both of those items for the future. I will ensure to connect with our Housekeeping Manager to share your feedback about the towels so we can look into that. We'd love to have you back again next time you're in Chicago, so please give us another try! It is our goal to exceed the expectations of all of our guests and we'd love to do that for you next time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
st pete beach
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 19, 2014

Very nice facilty, very good locatioin ! staff was very helpful and courteous ! room was quite comfy and nicely decorated but would have preferred a king bed. was chilly first night and heat would not turn on. a little pricey. one block from Michigan Ave

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drkleasing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Director of Sales at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, May 23, 2014
drkleasing, Thank you so much for choosing our hotel to stay at for your Anniversary Weekend! Congratulations and we truly hope you had a wonderful time. We appreciate your kind words but do truly apologize for the challenges you experienced with the heat in your room the first night of your stay. We look forward to seeing you again on your next trip back to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Chicago Downtown/Magnificent Mile

Property: Courtyard by Marriott Chicago Downtown/Magnificent Mile
Address: 165 E Ontario St, Chicago, IL 60611-2822 (Formerly Courtyard Chicago Downtown/Magnificent Mile)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Chicago
#41 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Stay steps from Chicago's Magnificent Mile at this upscale downtown Chicago Courtyard by Marriott location. The Courtyard Chicago Downtown Magnificent Mile offers newly renovated guest rooms, an indoor pool & fitness center, a Starbucks in the lobby for your morning pick-me-up, complimentary WiFi, and the lobby is home to the trendy new Copper Fox Gastropub which is top-rated on Yelp. The location is ideal for visiting the Windy City; just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard

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