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“Excellent Value, Choice, Location, etc” 5 of 5 bubbles
Review of Courtyard by Marriott Chicago Downtown/Magnificent Mile

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Courtyard by Marriott Chicago Downtown/Magnificent Mile
Ranked #60 of 187 Hotels in Chicago
Certificate of Excellence
USA
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent Value, Choice, Location, etc”
5 of 5 bubbles Reviewed February 8, 2013

I will echo the comments of those preceeding, this is well run, clean, great location, and value for both leisure and business travel. Just one-block to the MagMile, and convienent for those going to (visiting) Northwestern Hospital. This particular area of Chicago is not "car friendly", so if you don't need a car, don't rent one to get here. Cabs are plentiful. If you do have a car, parking is easy, but not part of the Hotel, you will pay the going rate (but the Hotel does help if you need "in and out privileges).

Do note, since it is adjacent to the HW Hosp campus, you will exprience the 'sounds' of the Chicago Paramedics headed to the emergency room, not a hotel issue, but just coincidental to this neighborhood, be aware.

The hotel bar is small, but tended well by friendly staff. Lobby is great for waiting and meeting. All rooms are standard "Courtyard" design, but well maintained at or exceeding the Marriott standards. Overall, great choice .... Good Value for a downtown Chicago property.

Room Tip: Go Upper level
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  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RDGUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, February 15, 2013
Thank you for sharing your comments about our hotel. We work hard to exceed guest expecations. We couldn't agree more about our location; we are located in the center of downtown, conveniently located near Chicago's famous shopping, restaurants, and attractions. You are correct; we are located right at Northwestern Hospital. Our bellman and concierge work hard to make ensure cabs are available. Again, we thank you for your comments and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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983 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Portage, Wisconsin
Level Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 26, 2013

Good choice, hotel is small not alot of rooms per floor and 3 elevators so didnt have to wait for one long, rooms are decent size and clean. Note to hotel builders I dont mind having the sink outside the bathroom if it is an extra one but with no door when you are with someone and get up during the night there is no way to not turn on the light or not make noise Staff was friendly and efficient check in/out quick even tho they were busy, self park in area lots and save some $ over valet. Nice newer modern hotel reasonable price at times, would stay again. The small hassle of using room card on elevator is worth the security.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TommyWIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, February 15, 2013
Thank you for your comments about our hotel. We appreciate your feedback regarding your recent stay. Please accept our apologies for the keys not working, however, your saftey is very important to us. It’s always a pleasure to hear your delightful experience here at the Courtyard by Marriott. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

I usually stay in the Loop but the great price and free internet, not available at my usual 1st choice, lured me uptown.

It's a great bargain. The hotel is in very good shape, the room larger than most and, as mentioned in most reviews here, the staff is super friendly and helpful. I did not try the restaurant as there were so many options in the area.

I will stay again.

  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, February 14, 2013
Thank you for staying at the Courtyard by Marriott Magnificent Mile. We are so glad that we were able to accomodate during your most recent stay to Chicago. We appreciate your kind words about our staff; we work hard to exceed guest expecations. We hope yo visit again soon and we recommend you try our restaurant, Viand Bar and Kitchen.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
5 of 5 bubbles Reviewed January 7, 2013

Great location for exploring the Magnificent Mile of Chicago, but a block off the hustle and bustle of Michigan Avenue. (Right next door to Garrett Popcorn!)

We found our king/sofabed room to be spacious and clean with room to spread out for our family of four. Valet parking and front desk staff were friendly and were able to accommodate our early check-in request.

We experienced two minor drawbacks to our stay, but both were handled quickly and graciously by staff once notified. We experienced noisy children playing in the hallway and running from one room to another in their large party, and the hotel changed our room to another floor with no problem even though it was 9:00 pm and we had been in the previous room since that morning's early check-in. We had booked the Escape Transportation Package which included valet parking, but when the bill was received under the door the next morning, we were charged additional for parking. This was taken care of at check-out when I mentioned the discrepancy, but I am sure that it would have remained on my bill if I had not brought it to their attention.

All in all, a fantastic stay in a great location in Chicago for a very reasonable price (check out the transportation package if you will be driving into the city-- parking is VERY expensive in downtown Chicago, particularly at hotels). Highly recommended!

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hfitzger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, January 8, 2013
Thank you for sharing your comments. You are correct; we are located right by the hustle and bustle of Michigan Avenue. The smell of Garrett’s Popcorn brushes by just as you walk out our front door. We are so happy to hear you’re found our rooms spacious and clean for your family of four. Thank you for your kind words about our front desk and valet service. Our staff works hard to exceed guest expectations. It was our pleasure accommodating your request for early check-in. Please do accept our apologies for the two drawbacks you faced. We are glad we were able to fix these problems as quickly and efficiently as possible. We thank you for your patience and we are glad that your stay overall was fantastic. We hope you come visit us again at the Courtyard Magnificent Mile!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

I stated at this property New Year's Eve and previously for a conference - it is in a great location downtown close to many restaurants and shopping - and a quick walk to many attractions. The property is well-kept, secure, and has a terrific staff who makes a point to greet you each time you enter the hotel. The housekeeping staff was friendly and responsive to any needs and always made friendly conversation. Upon leaving, the doorman/valet gave us exact directions to get to where we needed to go and went out of his way to help us! We booked a corner room on an upper floor: terrific views of downtown and even part of Lake Michigan with our wall-to-wall windows. The room was clean and well taken care of. We had a peaceful night; minimal noise (minus the typical city bustle). With this hotel's location, it is easy to get a cab within a few minutes.

Room Tip: If travelling solo or as a couple, book a corner room: the view is totally worth the extra cost (if...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TimmyF_406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, January 8, 2013
Thank you! It is wonderful to hear such great comments! We look forward in hosting your next stay to Chicago!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apple Valley, MN
Level Contributor
180 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

I have stayed in 18 different downtown Chicago hotels in the past six years. The two nights in December (the 29th and 30th) in which I stayed in the Courtyard Chicago Downtown Mag Mile were the first time for me. I was impressed! The room was clean, with the exception of several noticeable stains on carpet. The room was bigger than I expected, had a comfortable couch for extra seating (although it doesn't LOOK comfortable), and the TV worked well and had more channels than many other hotels. The shower produced hot water right away and the towels were so absorbent that I tried to find them on the internet and purchase some for myself.

You gotta LOVE free internet in your room, don't you? The signal was strong and I never lost my connection in the two days I was a guest.

The staff is VERY friendly and accomodating and the business center has several free computers for your use or for printing your boarding pass for your flight home. The location, as everyone notes, is fabulous, too.

For the 'cons', there are two. I was in room 2204 and the heating system was SO noisy. Each time it cycled on, there were five LOUD clanks and clunks. When it cycled off, there was one loud THUD. I could have called and requested a room change but I got used to it pretty fast and it didn't bother me at night because of some Tylenol PM. But, I can see it being a problem for some people staying in the room.

My room key cards stopped working at one point. I called the front desk from the phone across from the elevators on my floor. They sent someone up to let me in within three minutes. So fast!! But, the person didn't verify my identity and he could have been letting a stranger into my room. Perhaps a quick verification with the front desk as to who was staying in the room followed by a couple questions for me (What is your home town? What is your last name?) or a peek at my driver's license would have been a good idea.

The Courtyard by Marriott on Ontario Street is now one of my top five favorite hotels in Chicago and I would highly recommend it.

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LyndaMN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, January 3, 2013
Thank you for your detailed response, we greatly appreciate all of your comments. We are so happy to hear you had a wonderful stay. Please accept our apologies for the stains on the carpets; we will have the appropriate departments be informed. The rooms do have a little extra room to create the environment more comfortable for a few extra guests. The complimentary internet is very important to us so we are very happy to hear that we were able to accommodate. Thank you for your kind comments about our friendly staff. We strive hard to exceed guest expectations and there is nothing more rewarding to hear than how much you enjoyed your stay. We do apologize for the two additional factors that were an inconvenience to you. We hope that next time we can accommodate you in a quieter area. We are very excited to be on your top five favorite hotels list in Chicago! We hope you come visit again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Chicago Downtown/Magnificent Mile

Property: Courtyard by Marriott Chicago Downtown/Magnificent Mile
Address: 165 E Ontario St, Chicago, IL 60611-2822 (Formerly Courtyard Chicago Downtown/Magnificent Mile)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Chicago
#41 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Stay steps from Chicago's Magnificent Mile at this upscale downtown Chicago Courtyard by Marriott location. The Courtyard Chicago Downtown Magnificent Mile offers newly renovated guest rooms, an indoor pool & fitness center, a Starbucks in the lobby for your morning pick-me-up, complimentary WiFi, and the lobby is home to the trendy new Copper Fox Gastropub which is top-rated on Yelp. The location is ideal for visiting the Windy City; just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard

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