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Courtyard by Marriott Chicago Downtown/Magnificent Mile
Ranked #62 of 189 Hotels in Chicago
Certificate of Excellence
Safety Harbor, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Above and Beyond!”
Reviewed September 4, 2012

As a Platinum, I know what to expect in terms of rooms at the Marriott brands. Assuming they get that right (which they did), about the only way for a hotel to exceed or fail to meet expectations is with interactions with their staff.
We checked in and mentioned it was our 30th anniversary, which was greeted with a friendly "congratulations!". That was all I needed to hear.
That night, we hit the town and upon returning, found a basket of chilled mini-champagnes and strawberries. Needless to say, this was unexpected - it was just the perfect nightcap to an all-around excellent stay.

Great hotel with a great staff!

  • Stayed September 2012, traveled as a couple
    • Value
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    • Service
Helpful?
2 Thank kwisp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for your loyalty and thoughtful comments. As a Platinum rewards member you so richly deserve to be treated on such a special occasion. We are grateful we could host such a special day and wish you the best. Congratulations! We hope to see you again soon!
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Traveler tips help you choose the right room.   Room tips (160)
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English first
Drexel Hill, Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2012

My entire stay was wonderful. Front desk, room service, the accommodations, housekeeping – all were excellent. My expereince at this property was beyond my expectations. The location is perfect - only a few steps from the Magnificent mile and close to lots of good restaurants.

  • Stayed August 2012, traveled on business
    • Value
    • Location
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Helpful?
3 Thank Roxann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for your positive feedback. We work hard to exceed guest expectations and it is wonderful to hear your stay was beyond. We really enjoy the Magnificent Mile; between the shopping, attractions, and restaurants it is really hard to beat our fabulous location. We are glad you had an excellent stay at the Courtyard. We hope to host your next trip to Chicago!
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Lake Orion, Michigan
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 30, 2012

The staff at this hotel are wonderful! In all areas of the hotel - reception, restaurant, valet and housekeeping -the service was fabulous! It really made our stay.
I stayed her for two nights with my 14 and 10 year old. The room itself was nice as expected at the Courtyard. It's not luxurious but certainly clean and spacious. The restaurant food was OK and I would recommend ordering breakfast from the menu rather than the buffet. (Better yet, check out nearby West Egg Cafe -- busy and somewhat chaotic but delicious and worth the wait.)
The hotel location is phenomenal because it's close to the magnificent mile and navy pier. We bought a one-day unlimited ride pass for the bus/el and it worked out that we could go anywhere we wanted with ease.
Parking is expensive here. Idk the going rate in the city for overnight parking but I think there has to be somewhere less costly. The other downside of the hotel is the pool. For kids it was super small. It was busy (5 otther kids) and crowded. Oh and no in-room safe which was disappointing.
Overall we enjoyed our stay at this Courtyard.

Room Tip: Pool is on the 10th floor so I would stay away from this floor.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Rdy2CtheWorld_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for sharing your positive comments. We will be sure to share your warm and friendly thoughts with our whole staff. We are so happy you enjoyed your stay and found our guest rooms to be clean and spacious. We couldn’t agree with you more, our location is phenomenal. Our hotel is located in the center of Michigan Avenue, next door to Garrett’s Popcorn, and walking distance of Navy Pier. The CTA system is very convenient, considering there are multiple stops just steps outside our front door. We are so glad to hear your stay was enjoyable and look forward to your next visit to Chicago!
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Maryland
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 25, 2012

This is at least my third business visit to this property. First, it's a great location--very short walk to Michigan Ave. There are several restaurants nearby, quick eateries and nice places for dinner. There's Italian, American, Spanish, Indian, etc.(We ate at Volare--very close walk nearby--with a large group, and the food and service were really excellent.)
This hotel is well maintained and clean. Pleasant decor that you usually see at Courtyards. Everyone I came in contact was friendly and helpful--no attitudes or people having a bad day. My room was clean in all aspects.
I ate breakfast in the restaurant, and it was tasty and reasonably priced. Service was good. I also ordered room service breakfast, and my meal was hot and delivered in a reasonable amount of time.
Regarding the banquet service for the meeting, the food quality is very good and the staff is responsive. This is a good location for a meeting or a vacation stay because of the location. I was on the 21st floor and heard very little street noise.
I've never checked out the pool or fitness center...

Room Tip: Top floors have less street noise.
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aggy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for your warm comments and loyalty to our hotel. You are right; our location is steps away from Michigan Avenue and nearby many restaurants to suit your taste. We appreciate your humble thoughts about our staff. We work exceptionally hard to maintain a clean and welcoming environment for our guests. We hope to see you again for your fourth visit to our hotel and have an even more enjoyable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
Level Contributor
91 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 23, 2012

This hotel is located just off of Michgan Ave at Ontario St. It was a great location, right off the Mag Mile. We were less than 10 blocks to Oak Street beach, about 5-6 blocks from the John Hancock Building and Water Tower Place. Garrett's Popcorn is located right next to the hotel as well as a Starbucks onsite. Across Ontario St there is a Dunkin Donuts, which is a great place for a morning donut. We also used the city bus to get around to all the attractions like the museums, Navy Pier and Willis Tower. (You can buy an all day bus pass at any Walgreens for $5.75 per person and get off and on all day long.) Parking is $41 per night in a garage attached to the hotel - but found this is pretty standard at any of the hotels in the city. For $2 more a day, you could have in and out privileges, but we chose to leave it parked!

The hotel room was very roomy and the bathroom was updated with granite counter tops and very clean. AC worked very well. Our view out our window was of Michigan Ave. There were sufficient outlets to charge up all our electronics. The room had a fridge. There was a pool on the 10th floor. Not real big, but big enough to jump in and splash around for a cool down! Found the beds to be very comfortable also and the curtains did a nice job blocking out light in order to sleep in a little later. The hotel was very quiet at night, we didn't hear people in the halls, above or doors slamming. You did hear alot of sirens and such from outside, but it is Chicago!!

The front desk staff and the concierge/bell captain were all very helpful in giving directions or the routes to take to get places. When we asked how to get to Gino's East the first night, they had "priority seating passes" to give to the hostess desk to get you in quicker. We got there before the rush, but could see when we came out how that could come in handy. (Highly recommend Gino's East for the Chicago deep dish pizza and it is only about 3 blocks from the hotel).

All in all a good hotel choice and I would chose to go there again on a return trip!

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
2 Thank Cebu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for the list of reasons of why you like the Courtyard! We love our location as well. You are right; we are in the heart of the Magnificent Mile, a Starbucks inside our building, and next store to Garrett’s Popcorn. In addition, just steps away from Water Tower Place and the John Hancock. The CTA is the most cost efficient and convenient way of commuting to all places around the city, especially the Museum District, Navy Pier, and Willis Tower. We are very happy to hear that your stay was comfortable and accommodating. Thank you for the great comments about our staff; we do our best to exceed guest expectations. Gino’s East is a Chicago favorite; we are glad you enjoyed your stay in Chicago, it sounds like you experienced a lot! We look forward to your host your next trip to Chicago so you can see more of the beautiful city!
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West Chester, Pennsylvania
1 review
Reviewed August 21, 2012

I hosted a meeting at this location for a small corporate sales meeting of about 50 people. Staff was very attentive and friendly. The location is excellent, plenty of things to do and see within walking distance. The hotel itself was clean and the property was in great shape.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kierstin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for your positive feedback. We really enjoy our location as well; we are just steps away from Garrett’s Popcorn, Michigan Avenue shopping, and a variety of restaurants. We are glad you enjoyed your stay at the Courtyard. We hope to host your next event in Chicago.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downingtown
Level Contributor
135 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 20, 2012

first, the pool is not as large as the picture and is on the 10th floor....thats pretty cool. next to the gym.....Second, the staff worked very well together on a busy weekend and everyone made us feel welcomed (Great job!!) Third, the concierge (Paul) was OUTSTANDING!!! you want to visit GINO's East then you better introduce yourself to Paul, he made our whole trip Priceless!!! Thanks Paul, our kids will never forget your GREAT Customer Service...they stored our bicycles for us, provided advise and directions on walking or catching a cab....the room was clean and quiet on the 10th floor...

Room Tip: we were on the 10th floor and back to the right...on the outside of the building. the 10th floor al...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PapaKMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Director_of_Sales_CY, Guest Relations Manager at Courtyard by Marriott Chicago Downtown/Magnificent Mile, responded to this review, September 19, 2012
Thank you for your thoughtful comments. We are delighted you found our team to be friendly and helpful. We couldn’t agree more with you; Paul is a great asset to our team and exceeds guest’s expectations, we will be sure to share your kind comments with Paul. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Chicago Downtown/Magnificent Mile

Property: Courtyard by Marriott Chicago Downtown/Magnificent Mile
Address: 165 E Ontario St, Chicago, IL 60611-2822 (Formerly Courtyard Chicago Downtown/Magnificent Mile)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Chicago
#41 Business Hotel in Chicago
#65 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Chicago Downtown/Magnificent Mile 3.5*
Number of rooms: 164
Official Description (provided by the hotel):
Stay steps from Chicago's Magnificent Mile at this upscale downtown Chicago Courtyard by Marriott location. The Courtyard Chicago Downtown Magnificent Mile offers newly renovated guest rooms, an indoor pool & fitness center, a Starbucks in the lobby for your morning pick-me-up, complimentary WiFi, and the lobby is home to the trendy new Copper Fox Gastropub which is top-rated on Yelp. The location is ideal for visiting the Windy City; just minutes from the Loop business district, Navy Pier, Lincoln Park Zoo, McCormick Place, and premium shopping along Chicago's famous Magnificent Mile. ... more   less 
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Also Known As:
Courtyard Chicago Downtown/Magnificent Mile Hotel Chicago
Chicago Marriott
Chicago Courtyard

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