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“Fun for the weekend” 5 of 5 bubbles
Review of Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
Ranked #99 of 187 Hotels in Chicago
Mearbear7766
1 review
“Fun for the weekend”
5 of 5 bubbles Reviewed July 23, 2009

My spouse and I were in Chicago for a weeked of fun. We were visting some of our good friends that live in the Chicago Area. The hotel has a great location right off the freeway, so it was very easy to find. They offer valley parking, for a small fee or course, so need to hunt for a parking spot in Chicago. The location it self is beautiful from the time you walk into the front lobby. The staff is very helpful and friendly, some of the best service I have had at any hotel. I would recommend this property to anyone staying in the Chicago area. It also has lot of great views with there awesome balconies! Come check out this location!

  • Stayed March 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mearbear7766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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chicago
1 review
5 of 5 bubbles Reviewed July 20, 2009

The staff when coming into Chicago stay at the Crowne 2 to 3 times a month. Very friendly and professional staff. The hotel is very clean and located near the expressways; making it easy access from any of the airports.

Would also recommend for leisure stay.

  • Stayed July 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank salazar62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
466 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 478 helpful votes
3 of 5 bubbles Reviewed July 18, 2009

Positives
• Blocks from Willis Tower (formerly Sears Tower) in the Greek District
• Excellent Greek restaurants & shops nearby within a block or 2
• Nice rooms, but the sliding exposed pocket door on the bathroom took
some betting used to.
• Awesome reading lights in the executive rooms
• 2 drug/groceries on either side of hotel
• 3 Starbucks nearby – like within a block each direction (1 inside a drugstore/grocery).
• Conference rooms etc were excellent
• Catered breakfasts and lunches were excellent.

Neutral
• If not into 24 hours news or sports channels and nothing interesting on the Weather
Channel or HBO, kind of out of luck on the TV. But does have PPV movies if you’re into
that.
• 15 minute walk from Blue line near IHC & Halstead and 15 minute walk from Pink line
at Lake and State. Not much of an issue unless have lots of bags, inclement weather,
etc. (Strangely enough, there is no shuttle service whatsoever – to airport, to CTA,
nothing. But I’ve stayed many times at lower quality level hotels out by Midway
(HIExpress, Courtyard Marriott, etc) and they all have a shuttle service to Midway from
which you can obviously fly, take a bus OR catch the subway. Odd this much higher
end part of the HI chain doesn’t offer something here at this hotel).

Negatives
• Elevators smell like cigarette smoke
• Wireless internet in room is slooooooww & often times out before pages boot up.
Ethernet in room didn’t help much as the hotel website and firewall was
incompatible. Internet even in business center was painfully slow also.
• Desk clerk at check-in advised because booked stay thru Orbitz they wouldn’t count
stay towards Priority Club points. (Boo!)
• Desk clerk made a dramatic statement about how wireless internet in the rooms is
complimentary. Good thing they don’t charge – it is DOG slow wireless internet. The
internet connection in the hotel business center isn’t any better.
We were on the 6th floor and still heard plenty of street noise. Suggest highest floor available.

  • Stayed July 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank hatlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, IN
1 review
5 of 5 bubbles Reviewed July 18, 2009

The Crowne Plaza Chicago Metro is perfectly placed in downtown Chicago, not more than a 10-15 minute walk from the Sears Tower. (I don't care if they changed the name to the Willis Tower, I am not calling it that). On top of the phenomenal location, the staff is extremely courteous and accommodating. There is also a very nice Fitness Center with a pool, hot tub, sauna, and steam room. Our entire experience here was just outstanding. I would definitely stay here again.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ScottieBon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 15, 2009

I have stayed at many hotels in Chicago over the years and the experience at "The Crowne Plaza" is the best I've ever had. The staff always remembers you by name, how impessive is that. The Managers reception is always a very friendly enviroment that makes people feel welcome. We have used their conference room facilities and the sevice and facility is equally outstanding. When ever you are in the Chicago area make "The Crowne Plaza" your hotel of choice.

  • Stayed June 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HydroKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joliet
1 review
5 of 5 bubbles Reviewed July 15, 2009

The hotel is a great experience from when you park your car until the time that you check out. The hotel is located right in the middle of Greektown with easy axcess to the expressways and the best part is you are almost equal distance from many venues in the city (Wrigley Field, Lincoln Park Zoo, U.S. Celluar Field, United Center, Solider Field, among many others).

  • Stayed April 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WrigleyJoliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
1 review
4 of 5 bubbles Reviewed July 14, 2009

I stay at the hotel frequently for business trips to Chicago. I have found the service to be prompt, attentive and accommodating. Rooms are very clean and modern with flat screen TVs. There is an excellent restaurant in the hotel (a little pricey these days). Great access to Greektown and Chicago's west business loop is a short walk across the Kennedy expressway.

  • Stayed July 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Don F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago West Loop

Property: Crowne Plaza Chicago West Loop
Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Location: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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