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“Comfortable stay” 4 of 5 bubbles
Review of Crowne Plaza Chicago West Loop

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Crowne Plaza Chicago West Loop
Ranked #99 of 187 Hotels in Chicago
Redding, Connecticut
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Comfortable stay”
4 of 5 bubbles Reviewed July 17, 2014

Recently stayed on a business trip to Chicago. Had a very large King room on the 12th floor. It had been recently updated. It was comfortable and well appointed. It 's in 5he West Loop but you can get anywhere in town from there by taxi.

  • Stayed July 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MarkTwain1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 21, 2014
Dear MarkTwain1910

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

Regards,

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,011 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (176)
Date | Rating
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English first
North Salt Lake, Utah
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 13, 2014

We picked this hotel due to it being walking distance from the train station and it was fantastic. The rooms were very clean and the staff helped us out with all of our needs. Right across the street is a wonderful grocery store where you can get shucked oysters or eat at their sushi bar or have your meat or fish grilled at the grill section. We had a wonderful view of the city so the hotel has excellent views and you get your own balcony which was a plus.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank peterballantine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 21, 2014
Dear peterballantine,

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you enjoyed our wonderful location and took advantage of the great city views from our balconies. We look forward to seeing you again soon.

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, Virginia
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 9, 2014

I chose this hotel because it was withing walking distance of an event I was attending. It was reasonably priced, considering the downtown Chicago location, but it did not feel at all like a cheap hotel. The staff were friendly and accommodating, graciously helping with an early check-in and suggesting a good route for running. The room was clean, spacious and comfortable. I will definitely stay there again should I need downtown accommodations.

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lfleming1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 21, 2014
Dear Lfleming1019,

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We look forward to seeing you again soon.

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 5, 2014

First sight was "Sears Tower" from my balcony! How great is that! Walked to State St. Room great, big screen tv and fridge. Negative was extremely cold restaurant. I asked staff and they said it was just right. We couldn't eat there but took drinks into hotel lobby. Saw other women with drinks, shivering, coming into lobby too!
My husband was at AIA show and Janita Walton, a lovely, helpful young woman with great hair, let me stay a little longer in the room....watching HGTV...a MUST at any hotel! I really appreciated that. The Holiday Inn chain are always very accommodating.... that could be their new ad!!!

Room Tip: Ask for view if available. I think all rooms have balconies
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AngelaChanceEden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 7, 2014
Dear AngelaChanceEden

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. We will certainly pass on your great comments regarding Janita and we look forward to seeing you again soon.

Best Regards,

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
83 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

Walking distance to union station, Sears tower, and state street. Greek town is also very close. Room was clean. Service was decent. Room was pricey, but it is downtown Chicago, so that is to be excepted. The area seems nice with a couple of restaurants and a grocery store in close proximity.

Stayed September 2013, traveled as a couple
Helpful?
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 7, 2014
Dear Jason G

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us while enjoying all that the West Loop has to offer. We look forward to having you stay with us again.

Best Regards,

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guelph, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 30, 2014

The front staff were very friendly and helpful. They even upgraded my room! (I am an points member). Clean hotel, friendly staff, walking distance to downtown. Great place if you love Greek food, which I do. Another good restaurant called Au Chaval down the road. Just some waiting time if you eat there.
I would stay here again.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, July 7, 2014
Dear Robert F

Thank you for sharing your experience at Crowne Plaza Chicago Metro. We are delighted to hear that you had such a wonderful stay with us, and look forward to having you stay with us again.

Best Regards,

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crofton, Maryland
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 24, 2014

My sister and I are seniors and new to visiting Chicago. When we arrived early with our bags, the front staff immediately allowed us to check in. They provided us with directions and information about excellent restaurants within 2 blocks. The hotel is located in GreekTown, a charming area of restaurants and shops. (We found the breakfast in the hotel to be overpriced and the waitstaff inattentive.) The front staff also hailed cabs and greeted us warmly on our return. They also gave us maps and directions for connecting to the Chicago Trolley and recommended taking the boat architectural tour (so fantastic!). The room was very clean and comfortable. The view of the skyline from our window at sunset was glorious! We left feeling that we were truly treated like welcome guests!

Room Tip: Ask for one with a view of the skyline.
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Peg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cole M, General Manager at Crowne Plaza Chicago West Loop, responded to this review, June 27, 2014
Dear Peg C

We at Crowne Plaza Chicago Metro appreciate you taking the time to share with us your experience as we are always pleased to receive feedback from our valued guest. We are delighted to know that you rate the overall hotel service, facilities and attitude of the staff highly, and are so glad you enjoyed your stay. I will certainly address your concerns regarding the restaurant with the appropriate team members. We look forward to seeing you again soon.

Best Regards,

Cole Mansfield
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago West Loop

Property: Crowne Plaza Chicago West Loop
Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Location: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Family Hotel in Chicago
#90 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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