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“Truly Delighted at the Crowne Plaza”

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Crowne Plaza Chicago West Loop
Ranked #96 of 190 Hotels in Chicago
Certificate of Excellence
Oakland, CA
Level 5 Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“Truly Delighted at the Crowne Plaza”
Reviewed October 20, 2008

I was very very lucky to get this hotel on Hotwire.

The location was perfect for me because I needed to be near Union Station. It is not in the loop so you do have to walk a little bit to get to the loop, but I wasn't in Chicago for sightseeing.

The rooms are comfortable and nicely appointed. Great lighting, colors, furnishings. The bed was one of the most comfortable beds I've ever stayed in! I wanted to take it home. The bathrooms are clean and modern. There is a widescreen flat panel tv in the room and a balcony that you can walk out onto. They have lots of little thoughtful extras like earplugs, eye mask, and a relaxation cd in the room (although I have no idea who listens to that stuff...). Internet access is free as is the gym. Parking was a little more expensive ($35 a night) but super easy and you don't have to wait for 15 minutes for them to get your car... it is right outside.

All in all I was very very happy at the Crowne Plaza and would definitely come back.

  • Stayed October 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Alissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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ATL
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 12, 2008

The hotel was recently (2-3 yrs) renovated and though the rooms are a bit small, they are very clean and modern: flat panel TV, two-tone paint, halogen reading lights over the beds, white subway tile in the bath, and a rainfall shower head.

Our room was on the Halsted Street side, and away from the highway. Though we were close to the interstate, there was no issue with noise.

Our only issue was location. The hotel is about 5 blocks out of the west loop, and roughly the same distance to the nearest subway station. Between CTA, cabs and walking, Chicago is a very easy city to get around. Just know that you will be away from the primary business area as well as the major tourist areas.

We booked based on price and got the room for about $225 night (including taxes and fees) from an Orbitz package deal. If you are trying to stretch the budget a bit and don't mind walking a few extra blocks, this place is fine. If you want to be in the heart of the city, look for a place on Michigan Ave.

  • Liked — Clean and modern decor
  • Disliked — Location
  • Stayed August 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JustinATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Oak, Michigan
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 15, 2008

The location is very convenient: walking distance from Greektown and all its restaurants, from the Loop and the Sears tower and if you want to go further you can use the metro. Do not park there the lot is ridiculusly expensive ($35/day). In the week-end you can get good deals at nearby lots ($10-$15 dollar a day).

One drawback on this hotel: it is just above the I-90/I-94 and the insulatoin is not good so you can hear all the traffic. They do provide earplugs.

  • Liked — the location/price ratio
  • Disliked — the noise
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tieum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spicewood, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed July 10, 2008

I would say 5 STARS! Our room was very moder looking. The bathroom with dimming lights for a relaxing shower, bright lights for make-up. Just perfect. The beds and pillows are what I call heaven on earth. The service, wonderful. The food, could not get enough of. In the heart of where we needed to be in all different directions. Perfect location. Catered to. Exceptional! The view was very pretty, amazingly did not expect it.

  • Liked — The comfort
  • Disliked — leaving them behind
  • Stayed July 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank rodelgrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hawaii
Level 4 Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 9, 2008

Nice modern rooms with good work desk, plasma tv, sound machine. Hotel on the edge of Greektown above the freeway with a Dominick's & Walgreen's across the street. Good business hotel, but if you want to be in the middle of the loop, be prepared to walk several blocks to shopping, sights and restaurants other than Greek. Business center conveniently located adjacent to front desk to print boarding passes for flights after check out.

  • Liked — rooms
  • Disliked — location a little removed from the action of the loop
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank la808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 6, 2008

I visited Chicago for the first time this July 4th weekend. It was SOOOO hard trying to decide which hotel location was the best. I was most interested in location rather than price or hotel chain. The Crowne Plaza Metro is wonderfully located for a tourist who wants an all-around experience without leaving the downtown area. It is located on the main "Greektown" street which primarily is several blocks of Greek restaurants (sit-down dining and fast food) and residences. On one side of the hotel is a Walgreens and the other side is Dominick's grocery store (subsidiary of Safeway). Sears Tower is about four short blocks away from the hotel in which you cross the Interstate and Chicago River.

The hotel parking was $35/night but I parked across the street (west) and paid $20/night. At first, I thought "Why did I rent a car when I could just take public transportation?" but then there were a few times I'm glad I had the car to zip around the outskirts. Truly, though, there is no need for a car. The train is very inexpensive from O'Hare to downtown and the bus (Route 20) stops at the entrance of Dominick's and goes all the way to Millennium Park (the huge park next to the lake).

One or two blocks south of the hotel Route 124 (or 126?) can also take you to generally the same block over by the park. I made the mistake of driving my car to the Sears Tower and parking in their parking facility. I was slapped with a $31 charge just to park for about 2 hours. Parking everywhere downtown (except for sparsely-available meters) was VERY expensive. It was the only negative about my whole trip.

This hotel is clean and new and modern looking even though it's a renovated old structure. It's right next to the Interstate but well insulated so you can't hear noise. Also, there really isn't a perfectly-located room because you're going to see the John Hancock building on one side of the hotel and Sears Tower on the other no matter which room you choose. Every room has a balcony.

It's best to go to the Sears Tower Observatory in the late afternoon because of where the sun shines on the buildings, and go in the morning to the John Hancock Observatory because of the same reason. Both observatories give you a different view and perspective. I was glad I took the "Skyline Cruise" from Navy Pier because the distant, all-incompassing view of the skyline was really neat. For the river cruise, I simply paid the water taxi price and used that trip to bring my from the Navy Pier back to Union Station where I got off and walked two blocks to the hotel. The river cruise was $30 which was basically narrated, but the one-way water taxi was only $6 for the same route and distance.

Lastly, if I return I now know the Hotel Monaco, Hotel 71, or Holiday Inn or Westin right on the Chicago River would be the four I would choose based on price at the time. All four of those hotels seemed like THE BEST location for a second trip. But, the Crowne Plaza was the best for a first trip because I felt right outside of the skyscrapers but only steps away.

  • Liked — Location
  • Disliked — Parking cost
  • Stayed July 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dwayne3398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Louis Missouri
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 1, 2008

Nothing special. What we like about the hotel 1) Nice location 2) Clean rooms 3) Small extras in room were nice. ( Ex. Dream machine and plasma TV) Cons 1) Small hotel with no extras 2) Hostess at restaurant very rude 3) Car was parked 2 blocks from hotel 4) Staff rushed and unprofessional. They often made numerous comments they had booked 2 wedding receptions and were to busy to accommodate their guests.

  • Liked — Location
  • Disliked — Staff
  • Stayed June 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank HonestyCounts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Chicago West Loop

Property: Crowne Plaza Chicago West Loop
Address: 733 W Madison St, Chicago, IL 60661-2401 (Formerly Crowne Plaza Chicago - The Metro)
Phone Number:
Location: United States > Illinois > Chicago > West Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#90 Business Hotel in Chicago
#90 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Chicago West Loop 3.5*
Number of rooms: 398
Official Description (provided by the hotel):
Welcome to the Crowne Plaza West Loop. Crowne Plaza West Loop, the closest hotel to the United Center, is a winning choice for your lodging needs. Nestled in the shadow of the Willis Tower, the Crowne Plaza West Loop is centrally located to many of Chicago's finest attractions. Just blocks from the Loop, and Michigan Ave./Magnificent Mile shopping, Adler Planetarium, Art Institute of Chicago and Navy Pier are located a short distance away. From its brilliantly designed architecture, sleek modern interiors, masterfully appointed guest rooms and numerous amenities, the Crowne Plaza West Loop is the perfect choice for the discerning traveler. Experience our highly acclaimed restaurant Dine, with eclectic cuisine to fit every palate served in a charming retro diner atmosphere with an upbeat contemporary style. Our event space and outstanding service make Crowne Plaza West Loop The Place to Meet. Our Crowne Meetings Director coordinates every detail of your event, making us the favorite for wedding, conference, banquet and meeting planners. The Crowne Plaza West Loop is everything you expect, and much more. ... more   less 
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Also Known As:
Crowne Plaza Chicago - The Metro Hotel Chicago
Chicago Crowne Plaza
Crowne Plaza Chicago Metro

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