I arrived and was ignored for more than five minutes while the front desk was on a call - no acknowledgement of any sort. Got to my room to find my key didn't work. Finally got into my room - which was lovely and there's no where to plug in a computer, so in a business dress I climbed under the desk, unplugged the desk lamp and powered up my computer.
I attempted to visit the rooftop lounge around 9:30pm, which the front desk said was open, but it was closed and dark do I returned to my room.
Later in the evening (around 10pm) my neighbors came back to their room, and started yelling and playing music at full volume. I called down to ask to have my room moved, as it was clear this was not going to be easily stopped. The front desk would not allow me to move, but called and the music was turned down but the yelling continued. Around 3:00am, the music started up again, along with fighting in the hall and more yelling, both in the room and in the hall. This continued off and on throughout the early morning hours, without any response from management or security.
I'd hoped to get a little sleep on a business trip, but clearly this hotel management was not concerned, despite my calls.
Upon waking at 5:15am to catch my flight, I got in the shower - only to find there was almost no variance on the water temperature - my options were miserably hot or scalding.
All-in-all, this was an incredibly poor experience. It's a shame as the rooms are beautiful and the location is great. I intentionally stay in non-chain hotels, and expect there to be done quirkiness, but not disregard for customers' comfort.
- Official Description (provided by the hotel):
- Chicago's newest four star boutique hotel located just steps away from the Magnificent Mile on Michigan Ave, Chicago beaches, Navy Pier, and the restaurants of Streeterville. Experience IVY a Hotel like no other... Look to the IVY as your luxury boutique hotel experience in Chicago... Elegant, sophisticated, stylish, incredibly comfortable and quiet, the IVY is everything you’re looking for. The IVY Hotel offers distinguished and discreet personalized service. You'll find its sleek modern decor refined and understated, complemented by works of fine art from local artists. Each room and suite has been custom designed with functionality in mind. Soaring 16 floors high and with 63 rooms mostly composed of suites with your comfort in mind. Amenities at the IVY positively define luxury. ... more less
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