As stated in previous reviews, I work for hotels. So, I tend to give hotels a bit of slack for things other people would complain about. I read very good reviews from this place and a few very bad ones. My experience has been much closer to the bad.
The Good: The interior of the hotel is very pretty. It's spacious. The rooms were well-appointed and the bathroom was huge. The rooms are clean and there doesn't appear to be any mold damage or bedbugs.
The Bad: My room had frayed carpet near the door. It just looked a bit tacky. That's not the end of the world but there's also a space between the door and the floor so all sounds are amplified from people walking by. Hopefully they weren't amplified the opposite direction as well. The tv in this room is right next to a door so when the door was opened too quickly, it smacked right into the tv. The tv wobbled a bit. I would be uncomfortable having a small child in my room as it would easily be pulled down. Also, the food and internet are expensive but that's about par for the course for hotels at the moment.
The Ugly: The Front Desk service was appalling. When I arrived, the restaurant manager was there checking people in. He's a very nice man but I wondered what he was doing running the front desk. I assumed that they were short handed and he was allowing someone to take a break, which is thoughtful. Although he ran into a hiccup trying to check me in, he was easily the best part of my stay. He had to retrieve the actual front desk worker to fix my problem. I was impressed with his ability to juggle me and the constantly ringing phones, especially for someone who wasn't entirely trained on the front desk. My complaint is not about him in the least. The person he retrieved to fix my problem however was the exact opposite. She was clearly irritated to be there helping him. She knew that he called her to check me in because he couldn't. She proceeded to take several phone calls first. I didn't mind this because at this point they were clearly short-staffed and busy. She rolled her eyes at her co-worker and angrily banged her way through whatever menus on the computer that got me checked in. She gave me an inaccurate amount for what the parking garage costs would be, but I ignored that because everyone makes mistakes now and then. She constantly stopped our check in to answer the phone. While I do not have a problem with that, I do have a problem with taking 15 minutes to check in because the worker cannot say "Please Hold".
The Icing on the Ugly: When we finally got to our room, the keys did not function. I went back downstairs where I was treated to more of her eye rolling. The keys did not function because she wrote the wrong room on the keycard. She threw the old keycard holder away and then tried to make it seem like I had done something wrong to not be able to open the door to the room. At that point, I had the person I was traveling with handle all other interactions with her because I was tired of having eyes rolled at me and being condescended to from this particular employee. Hopefully there was no one in the room she sent us to originally as it's always disconcerting to have someone fiddling with your door.
Perhaps it's because I booked this room at a distressed rate through Priceline that I got such horrid service. They must only reserve politeness for people who are paying full rate. If I had booked at full rate through their website, I would have left before I completed check-in.
- Official Description (provided by the hotel):
- Representing the epitome of sophistication, the Renaissance Chicago O'Hare Suites Hotel exudes the soul of a boutique and the amenities of a state-of-the-art Chicago, Illinois, hotel. Located steps from the "L" Blue Line to Chicago and boasting complimentary 24-hour shuttle service to O'Hare Airport (ORD), this hotel in Chicago, Illinois, is a traveler's reprieve. Discover modern yet indulgent Chicago, IL, hotel suites featuring luxurious bedding, functional design and technology. Delight in unique culinary creations at Asado Urban Grill, our restaurant serving contemporary American fare, or indulge in a carefully crafted cocktail at R-Bar, offering R-tinis in a stimulating and lively atmosphere. Adhering to the vision of offering more, this stylish Chicago boutique hotel provides the ultimate in meeting and event space, perfect for corporate meetings or elegant receptions. Discover an elevated sense of modern luxury at Renaissance Chicago O'Hare Suites Hotel. ... more less
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- Also Known As:
- Renaissance Chicago o`Hare Hotel Chicago
- Chicago Renaissance