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Hotel Lincoln, a Joie de Vivre Hotel
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Reviews (2,411)
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1,460
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All reviewsrooftop barj parkerperennial virantsecond cityelaine's coffeefree zoochicago history museumgreat locationboutique hoteljunior suitelake michigandirectly across the streetrooms are smallfront desk staffwrigley fieldking bedpublic transportation
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2,037 - 2,042 of 2,411 reviews
Reviewed June 23, 2013

The hotel was once a quaint boutique property. Now you are greeting by arrogant, pretentious staff. The coffee shop's glass shelves displaying antique phones are lined with dust and grease. The front desk staff is useless as they are constantly distracted with private conversation and catering to their favorite guests while ignoring others. When we called for valet for our car, on several occasions we were told that the front desk staff did not notify valet that we needed our car (despite us calling 30 minutes previously). The rooms are old. The bedside lamps hung sideways (broken) for the full 3 days that we were there. In addition, one day we returned to our room at 3 pm and it still hadn't been cleaned. Day two, we asked the front desk to have it cleaned while we were out for a few hours. We returned and it hadn't been cleaned. The vending machine is the only way to get water after the coffee shop closes each day. We had to search multiple floors to find a machine that would vend water and we also found it irritating that we could not use cash in the machines and we had to swipe the credit card multiple times to get each bottle of water. I'm sure the machines overcharged us. The room service food was terrible. And while the view on the rooftop is lovely, the small plate food was a poor excuse for $15. The bellhops were clueless and lacked professionalism overall. They wear the same shirt, but it doesn't look like a proper bellhop uniform and since there are never more than one bellhop outside, you would not know that they work for the hotel. One other thing - we've stayed at this property 4 times in the past year and each time, the experience has been progressively worse. We think management and owners should be aware. What a shame because it is a true gem in terms of historical value and location in the city. Also we were disappointed that we were given a room with a view of an alley when we booked the room 4 months in advance.

Room Tip: Insist on a lake front view.
  • Stayed: June 2013, traveled with family
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1  Thank bluedogNebraska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

The décor was perfectly eclectic. The staff was friendly and attentive. Breakfast in the tiny café was no hassle. The rooftop bar was beautiful and extremely popular, even on a Thursday night. On Friday night, there was a waiting list to go up.

The location was amazing. The Second City was about four blocks. The brown line/Sedgewick station was about 6 blocks. Crate and Barrel etc. was about 10-12 blocks. The main street of Old Town, where there are many restaurants, bars, etc. was five blocks.

You MUST go to breakfast or brunch at Nookies on Wells on the weekend. The trio of French toast was incredible.

The only thing that kept this from being a 5 was that it wasn't perfectly clean; very few hotels are, and it was no better or worse than hundreds of hotels I stay in. It was also somewhat worn, but completely serviceable.

Room Tip: My adult son and I were in junior suite #1007. There was one queen or king sized (can't remember) bed and one sleeper sofa plus 1.5 bathrooms. It had a wonderful view overlooking Lake Michigan.
  • Stayed: June 2013, traveled with family
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Thank MRgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

Great hotel with amazing staff. Definitely recommend. Hotel has great location and the cafe in the lobby had wonderful breakfast crepes. Cannot say enough about the fantastic staff. Roof top bar defintely worth a visit and always nice to stay in Lincoln Park...close to downtown with much more charm.

  • Stayed: June 2013
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Thank alkapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Hotel could not get rooms ready in time for check in. Makes for a very bad start to a vacation after a very long and early flight to get here. If check in is at 3, then have the rooms ready by 3. The hotel was at least kind enough to store our luggage while we waited on a room.

  • Stayed: June 2013
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Thank 123tripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Great location between Old Town and Lincoln Park. Cute and artsy. Staff wonderful. Rooms have been remodeled. Walking distant to many restaurants, bars in Old Town. Fabulous roof top bar with breathtaking lake views.

  • Stayed: June 2013, traveled with friends
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Thank HawksFan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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