The hotel was once a quaint boutique property. Now you are greeting by arrogant, pretentious staff. The coffee shop's glass shelves displaying antique phones are lined with dust and grease. The front desk staff is useless as they are constantly distracted with private conversation and catering to their favorite guests while ignoring others. When we called for valet for our car, on several occasions we were told that the front desk staff did not notify valet that we needed our car (despite us calling 30 minutes previously). The rooms are old. The bedside lamps hung sideways (broken) for the full 3 days that we were there. In addition, one day we returned to our room at 3 pm and it still hadn't been cleaned. Day two, we asked the front desk to have it cleaned while we were out for a few hours. We returned and it hadn't been cleaned. The vending machine is the only way to get water after the coffee shop closes each day. We had to search multiple floors to find a machine that would vend water and we also found it irritating that we could not use cash in the machines and we had to swipe the credit card multiple times to get each bottle of water. I'm sure the machines overcharged us. The room service food was terrible. And while the view on the rooftop is lovely, the small plate food was a poor excuse for $15. The bellhops were clueless and lacked professionalism overall. They wear the same shirt, but it doesn't look like a proper bellhop uniform and since there are never more than one bellhop outside, you would not know that they work for the hotel. One other thing - we've stayed at this property 4 times in the past year and each time, the experience has been progressively worse. We think management and owners should be aware. What a shame because it is a true gem in terms of historical value and location in the city. Also we were disappointed that we were given a room with a view of an alley when we booked the room 4 months in advance.
- Official Description (provided by the hotel):
- Located just north of Chicago’s downtown financial and retail hubs, Lincoln Park is the city’s most charming and historically rich residential community, where tree-lined streets are dotted with a mix of million-dollar-plus homes and classic three-flat apartment buildings and sidewalks buzz with energy from families, DePaul University students, young professionals, fitness buffs, and visitors to the city. At the center of it all is Hotel Lincoln. Hotel Lincoln is an upscale boutique hotel with an eclectic-meets-collegial vibe, offering 184 guest rooms, executive meeting space, a lobby-level European-style coffee bar, a spacious rooftop lounge with panoramic views of downtown Chicago and Lake Michigan, and the acclaimed Perennial Virant – helmed by award-winning Chef Paul Virant. As Joie de Vivre’s first hotel east of the Mississippi, the property is uniquely designed to not only connect Chicagoans with iconic city gems, but also give travelers a taste of what life is really like in the packed-with-personality city. ... more less
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