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“Former Chicago Resident Back Visiting Friends”
Review of River Hotel

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River Hotel
Ranked #74 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed August 20, 2012

Loved the hotel! Couldn't beat the location. Being that I am former resident of downtown Chicago, I knew the area like the back of my hand!! Had a standard room which was sufficient for one person. I booked a couple of months ago and got a fantastic rate for a Club-sized room. But for health reasons, I needed a small refrigerator in my room and would have paid extra for one being provided in the room but the hotel upgraded me to a Standard room WITHOUT an increase of the rate I booked at. When checking out, got my receipt, said "Paid in Full" and everything was in order - exactly what I budgeted for the room!! HOWEVER, when arriving home, checked my bank balance and I was CHARGED $83 MORE than what my receipt said!!!!! I immediately emailed Guest Services and so far I have not heard back (they are usually very prompt in responding to your emails). I had IN WRITING confirmation that the room rate would NOT change even though I was upgraded to the next room size. $83 may not eem like a lot of money, but I am a senior citizen on a fixed income and that amount of money IS important to me. Bottom Line: I MIGHT recommend the hotel BUT.....IF they do not rectify this situation, I will come back and definitely not recommend it. Just to be sure - when arriving home- check your credit card or bank account (if you used a debit card) to MAKE SURE you were NOT OVERCHARGED!!!

  • Stayed: August 2012, traveled with friends
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Thank Dot Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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776 - 782 of 1,153 reviews

Reviewed August 15, 2012

I think the biggest selling point of this hotel is its location - right across the river walk and I think it looks magnificent. The rooms and service has been great!

It is also very easy to commute from this place too and all the other tourist places are very near.

  • Stayed: July 2012
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Thank Sweta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

Aside from our room not being ready on time and the rooms being fairly small and the water pressure being low, this place is great. We walked everywhere from The Magnificent Mile, to Willis Tower to Millenium Park and all points in between. We stayed in the two room suite and it was again small but the five of us were comfortable.

Room Tip: If you want a huge room, go somewhere else but how much time do you plan on being in the room?
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  • Stayed: August 2012, traveled with family
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Thank Spacecadetje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2012

We stayed with another couple at this hotel for a four day jam packed sight-seeing weekend. The room was large and had a kitchenette and living room area with flat screen t.v.'s in both bedroom's as well as in the living room. We booked the room online and there were no hidden or additional fees. The only complaint I have is that it says "2bedroom suite", however it is not actually a separate 2 bedroom suite with completely separated bedrooms. It does have two separate bathrooms but the bedrooms are on opposite sides of the suite with the living room and kitchenette separating the two. Great room for a great price and fit 4 people very comfortably. Perfect location that was close to everything and the staff was great. The host at the hotel restaurant was rude but that didn't ruin our stay. I would recommend this hotel and definitely stay here a again!

  • Stayed: July 2012, traveled with friends
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2  Thank KAtieanne77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 26, 2012

River Hotel is first and foremost - a great value relative to its location in the middle of Chicago's North Michigan Avenue/North State Street areas. It's close to everything. The rooms are definitely Courtyard quality. Serviceable and clean with fair amenities including free bottled water and WiFi. Service staff were friendly on our trip but as a former Chicagoan - I never asked them to find me a place to eat or attraction to see. The 2nd Floor resident's lounge is great as is the health facilities. For the price - it's fabulous along as one calibrates expectations accordingly. As in most large cities, parking is expensive and not efficient! Use the great public transportation systems in the city or walk to a number of great restaurants or attractions. Also, the restaurant in the lobby is quite serviceable for a quick bite.

  • Stayed: July 2012, traveled with family
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Thank Joepure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

This Hotel location is great but this is the only good point, It is at most 3 stars , not 4 stars. They provided bad service and using any oportunity to get more money.
This was to say the least the most dissapointing hotel room I have EVER seen. It was so small , no room at all in the tiny bathroom and stand up shower only.The end of the bed was less than 12 incehes from the wall so to get to the tv you had to scoot sideways to go to that side of the room. It is tiny Hotel no facilities, stay away.

  • Stayed: July 2012, traveled on business
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1  Thank Avinoam_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2012

Stayed 4 nights at the River Hotel/Club Quarters Combo when in town for trade show. City summer temps were in the hight 90's but rmust say airc conditioning worked excellent in room and I could control how cold. Quiet "dark" cozy corner room 307 = perfect for 1-2. Each floor has free bottled water - cold off the self service tap - great idea. The hotel management helpful in suggestng dinner options and requesting reservations and the on sidewalk dining a pleasant placce for breakfast or happy hour. literally across street from entrance to the river walk and tour boats and steps from Michigan Ave. shopping. Booked through Hotels.com- good savings.

Room Tip: Room 307 a quiet cozy corner room - quick off elevator and perfect for 1-2
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  • Stayed: July 2012, traveled on business
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Thank smithkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about River Hotel

Address: 75 E Wacker Dr, Chicago, IL 60601-3756
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Best Value Hotel in Chicago
#38 Romantic Hotel in Chicago
#41 Family Hotel in Chicago
#46 Luxury Hotel in Chicago
#56 Business Hotel in Chicago
Price Range: $80 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Hotel 4*
Number of rooms: 121
Official Description (provided by the hotel):
Step out of the River Hotel and into the stunning surroundings of Downtown Chicago. Shimmering skyscrapers tower over the Chicago River as Wacker Drive bends to meet the city’s most famous thoroughfare, Michigan Avenue the start of the Magnificent Mile. These sights sit just steps from the inviting accommodations of the River Hotel, a Downtown Chicago boutique hotel devoted to providing personal service and a helpful range of amenities for business and leisure travel alike. Our Michigan Avenue hotel boasts an array of thoughtful onsite amenities: instant registration and checkout, 24-hour concierge service, complimentary high-speed Internet access, a modern fitness center, chilled, purified bottled water, and three state-of-the-art meeting rooms make for a seamless business travel experience. Savor authentic Italian cuisine and fabulous deep dish pizza at the onsite restaurant, Bella Bacino’s Italian Bistro & Pizzeria. The Chicago River Hotel offers everything you need in the heart of it all. ... more   less 
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Also Known As:
River Hotel Chicago
Club Quarters Chicago
Club Quarters Hotel Chicago
Club Quarters Wacker Michigan

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