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8 - 13 of 5,017 reviews
Reviewed 4 weeks ago via mobile

Quite sophisticated hotel in Chicago downtown, in a very good position to walk through the Magnificient Mile as well as the main attractions in the city center.
It is a modern style hotel, clean and in order, basically it is worth the cost.

Date of stay: January 2020
Trip type: Traveled on business
Thank Satangai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyleJackson627, Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. Our location is pretty hard to beat and we like to think so are our accommodations. We hope to have you as our guest again should your travels bring you back to Chicago.

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Reviewed 4 weeks ago via mobile

The Sofitel was magnificent indeed.

Perfect location, centrally located to Magnificent Mile as well as the Loop, with many fantastic dining options nearby.

The room was fabulous with the signature feathertop bed and designer toiletries, a lovely size. (Ask for a corner room)

There was an option for housekeeping not to come and clean the room, and you could get $10 back.

Complimentary tea & coffee making facilities for the guests downtown available 24hrs.

We stayed at another hotel on Mag Mile, but would definitely return to the Sofitel in the future.

Highly recommended!

Date of stay: March 2019
Trip type: Traveled with family
1  Thank CadenB4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyleJackson627, Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Thank you for being our guest at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you stay with us and we hope to repeat that pleasure should your travels bring you back to Chicago.

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Reviewed January 13, 2020 via mobile

Our stay was in a Superior king on the 18th floor (free upgrade because our room wasn’t ready when we arrived), and the views were gorgeous. The room was very well appointed and had one of the most comfortable beds I’ve ever slept on (although there was no top sheet, just a duvet). The rain head shower was glorious but there were some dirty aspects of it (see photos). The chaise had a large stain so we just avoided sitting on it. The thing that really disappointed us was the $20 “amenity fee” that we were charged upon checkout for using the mini fridge in the room (needed to store leftover dinner). I’ve never been charged a fee for using a mini fridge at any hotel I’ve ever stayed in. Overall, the location was terrific and the staff was very courteous. It was that amenity fee that was disappointing, and for that reason, we probably would not return.

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank RoxieMcD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyleJackson627, Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Thank you for staying at The Sofitel Chicago Magnificent Mile and for bringing these issues to my attention. We pride ourselves on the cleanliness and comfort of our hotel. To learn that you had anything less is very upsetting. I have shared your feedback with my housekeeping team and am personally committed to making sure no guest ever experiences what you described. The $20 daily amenity fee is assessed to all guests as it covers wifi, in-room bottled water, a $15 dining credit, and the lobby refreshments offered throughout the day. The fee is listed when booking directly or through a third party. We apologize if it was not explained clearly and would not want our guests to ever feel slighted in any way when staying with us. We will continue to improve and invite you to experience our improvements should your travels bring you back to Chicago.

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Reviewed January 12, 2020 via mobile

My husband and I will definitely visit this posh, beautiful hotel again. From the moment we stepped into the gorgeous lobby, we were impressed. As we approached the reception desk, we were greeted by Eric’s warm, friendly and professional demeanor. He made a great first impression of this property. Our room was spotless, modern and very well appointed with robes, slippers, Keurig machine and a super comfy bed! Bathroom is spacious and classy! Mike, our doorman, was also very friendly and helpful which just added to our positive feelings for this hotel. We highly recommend staying here!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank nancybZ8038GT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyleJackson627, Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have you as our guest. I have shared your kind words with Eric and he was happy to have been of service. We hope you will stay with us again should your travels bring you back to Chicago.

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Reviewed January 11, 2020

As conference co-chair for the second year in a row, we were alarmed when we learned of new management at the Sofitel. With stellar experiences in prior years on every level, accommodations, catering and personnel, we thought we would be starting at Square 1. Not so, the new team elevated our prior experience to even greater heights. Our pre-conference meeting was attended by an army of Sofitel staff with GM Matt at the helm, dedicated to serving every aspect of our experience. They were knowledgeable, professional, accommodating and treated everyone involved at the conference with tremendous grace and respect. We’re coming back again for our sixth year and back to the Sofitel L.A. for our mid-year meeting. Thank you to everyone on the Sofitel Chicago team. You knocked it out of the park!

Room tip: Upper floors facing east are really nice for city view and if you get one in the middle of the hallway you can see the sunrise.
Date of stay: October 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank jmbordo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KyleJackson627, Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded 3 weeks ago

Thank you for staying at The Sofitel Chicago Magnificent Mile. It was our pleasure to have your event with us. We know that a lot of change can be unnerving, but we are so thrilled to have been able to assuage those concerns. We look forward to your return and know you will enjoy your meeting at our sister property in L.A.

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