We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Safe bet”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Sofitel Chicago Magnificent Mile
Ranked #23 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed April 4, 2014

Sofitel is a safe bet. The room was not especially big, but comfortable. Actually very comfortable. And well-insulated giving you the guarantee of a great night's sleep. If location is everything, then the Sofitel is it. Reasonable rates for this quality.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KP6Switzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 8, 2014

Bonjour KP6Switzerland,

First of all allow, thank you so very much for the time you took to share your comments on TripAdvisor further to your stay in March.
I am really happy that you enjoyed your stay with us and you consider our hotel as a `safe bet'.
Besides our perfect location in the heart of Chicago, I am glad as well that your appreciated the confort of your room and you are satisfied by the value for price paid. Your words have been passed on to the entire team and they extend their gratitude for your recommendation.

I am looking forward to welcoming you back to our property,

Sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (4,309)
There are newer reviews for Sofitel Chicago Magnificent Mile
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,886 - 1,892 of 4,309 reviews

Reviewed April 4, 2014

Great hotel. Very cool lobby. Clean nice rooms with comfortable bed. spacious bathroom. Ordered room service one night .It was great. I would stay here again when going back to Chicago. So convenient to Mag Mile.

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank dfis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour Dfis,

Thank you very much for taking the time to write a review of your recent stay here at Sofitel Chicago Water Tower. I am very happy to see that you had such an enjoyable time here at our magnifique property, and that you were so very comfortable in our world-renowned Sofitel Mybeds. Thank you as well for pointing out our sensational location just one block away from the Magnificent Mile, and I am glad you had the opportunity to sample a dish or two from our delightful Room Service menu. We look forward to welcoming you back to the Sofitel Chicago Water Tower very soon!

Yours sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

Chose to visit Chicago to celebrate my daughter's 16th birthday. I chose the Sofitel for two reasons: the excellent reviews on this web site and the French design/staff. My daughter is 4th year French and felt she would enjoy the Frech atmosphere. We travel extensively (average 7-10 trips per year) and this hotel definately ranks in my Top 10. There is a vast different in hotel expectations depending on whether it is a beach front resort, a Carribbean escape, or a city venture. Of all the big cities that we have visited, this hotel ranks #1 for city hi-rise. The modern design was amazing. The smell in the lobby from the fresh flowers was beautiful. The staff was very kind, and accommodating. The concierge Peter was a fabulous, valuable employee. Our room was great. The bedding was extraordinarily comfortable and the bathroom was very spacious. Many staff members asknowledged my daughter's birthday which made her feel extremely special. Special thanks to the staff from me for that! The city of Chicago was fun to visit. Enjoyed the wide range of dining options, the mag mile shopping was great fun, and the Shedd Aquarium was the best aquarium that we had ever visited (and we have visited MANY). I would never return to Chicago and stay anywhere else other than this hotel. The overall level of enjoyment at the hotel accounted for a large portion of the positive experience of the trip. When planning a trip to this city, definately stay at this downtown property.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank loveisbliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour loveisbliss,

Thank you very much for taking the time to write such a wonderful and thorough review of your recent stay here at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, especially seeing as you specifically chose our hotel in order to experience our slice of French sophistication in the heart of the United States. Thank you for your kind comments not only about our award winning design, but also about our outstanding Concierge team as well, and you can rest assured we have recognized our Concierge Peter for his outstanding service. We are delighted to see that you were so extremely comfortable in our world-renowned Sofitel MyBeds, and that our central location was such a convenient place for you to explore the city of Chicago from. We are looking forward to welcoming you back to the Sofitel Chicago Water Tower in the very near future!

Yours sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 3, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
Thank Jordi M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 2, 2014

Recently I spent 6 nights in this hotel whilst in Chicago on business. The hotel has a perfect location just few steps from the Magnificent Mile and also perfectly located near the Lake Michigan, very handy in the mornings if you are a keen runner. The hotel is very stylish with great view (my room on the 25th floor had a luxurious view of the Hancock tower) and pleasant attentive employees. If you need to unwind after the long day at work or just to have fun, go to the hotel's Le Bar... Stuff is attentive and amusing :)

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jancamari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour Jancamari,

Thank you very much for taking the time to write a review of your recent stay here at the Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and beautiful Lake Michigan. We are very pleased that you were so happy with the gorgeous view from your guest room, and that you had such a fun experience in Le Bar, as well. We look forward to welcoming you back to Chicago in the near future!

Yours sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

A hip, upscale, contemporary, bright, comfortable, close-to-everything hotel in Chicago, the Sofitel. French architect Jean-Paul Viguier’s architectural designed presents a fabulous building exterior, much of which is glass that juts out into an angle above the streets below. Angular layout of hallways to the guest rooms presents interesting entrance from the speedy elevators. Free tea or coffee are available in the lobby where fresh flowers are on display, a nice change from the gray days of very early spring. Smiling, friendly faces greet you at every turn.

Because of its great location on the Gold Coast, close to museums, restaurants, night life, etc., we had no need for a car which is a good thing as the hotel parking appeared to be hugely expensive and worth a call to check pricing if you plan to bring one.

Our room with great light from the huge windows (with privacy screen that also allows in light) was of a good size providing a desk with all necessary hook-ups for work (including plugs for global customers), comfortable easy chair with ottoman and a table for having breakfast in our room if desired. Fluffy cotton robes and sandals were provided along with all items of potential need in the nice bathroom which has separate shower and large tub. The shower’s flow was strong enough but sometimes the hot water seemed to wax and wane. Hopefully the hotel will look into this but it wasn’t a big deal for us as we just made minor adjustments and carried on.

The bed was comfortable and the room was quiet for good sleeping. We took the down comforter off the bed as it would have been too warm, and thankfully the housekeeping staff retained this approach throughout our stay. In other hotels, the staff will re-insert the comforter into the duvet such that we’d have to take it out every night. The “got it” and figured out what we were doing.

The thing that was most outstanding was the staff ranging from the door attendants, check-in managers, to housekeeping as mentioned above. The concierge truly knows the city ranging from art, architecture, events, museums, restaurants, coffee shops, and on and on. He even knew off the top of his head the various bus numbers to use for certain trips, or the easiest way to get to the elevated trains to the airport, and much more. Taxi service was called quickly when we needed to get to a distant event but walking around from this good location was great.

We would look forward to staying at this hotel again.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank swamp2desert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour swamp2desert,

Thank you very much for taking the time to write such a glowing and thorough review of your recent stay here at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and other famous Chicago sights and sounds. One of the aspects of our wonderful property that we pride ourselves on the most is our magnifique staff, and I am so very pleased to see that you were so impressed with our outstanding Concierges, and that all your interactions with our other Sofitel ambassadors were so positive and friendly.

Likewise, we are very glad that you were so comfortable in your luxuriously appointed guest room, and that our exceedingly attentive housekeeping staff noticed your bed-making preference and accommodated you over your stay with us. I would like to thank you again for writing such an overwhelmingly positive review of your stay with us, and we look forward to welcoming you back to Sofitel Chicago Water Tower in the near future!

Yours sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

Went to the Sofitel for our anniversary. The hotel is impeccable, as always. And, the staff was totally accommodating, from the door staff, to the front desk staff, to the concierge, to the room staff.

The hotel is a short walk to the Magnificent Mile. There are a multitude of great restaurants within walking distance, as well as to Millenium Park and the Art Museum.

Just a great trip made all the better by the Sofitel staff.

We will be back!

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank DanV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 4, 2014

Bonjour DanV V,

Thank you very much for taking the time to post your comments on TripAdvisor regarding your stay amongst us.
I am delighted to read that you chose the Sofitel Chicago Water Tower to celebrate your anniversary!
It is also a great satisfaction to know that our service went beyond expectations and that you had an amazing experience from your point of arrival to your departure. Your wonderful comments have been shared with all our Ambassadors.

Thank you for your very generous words, that is all we want to hear!

Look forward to welcoming you back to our hotel.
Warmest regards,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Gold Coast
Thompson Chicago, a Thompson Hotel
Gold Coast
The Talbott Hotel
The Talbott Hotel
#11 of 191 in Chicago
2,868 reviews
Downtown / The Loop
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel
#24 of 191 in Chicago
4,777 reviews
Show Prices
Show Prices
Show Prices
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#13 of 191 in Chicago
1,662 reviews
Near North Side
The Langham, Chicago
The Langham, Chicago
#2 of 191 in Chicago
2,440 reviews
Magnificent Mile
Cambria Chicago Magnificent Mile
Show Prices
Show Prices
Show Prices

Been to Sofitel Chicago Magnificent Mile? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range: $182 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Hotels.com, Orbitz, Priceline, TripOnline SA, ACCOR, Ctrip TA, Agoda, Prestigia, Hotwire, Cancelon, HotelsforEveryone, getaroom.com, HotelQuickly and Evoline ltd so you can book your Sofitel Chicago Magnificent Mile reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing