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“Great relaxing stay in style whilst on business”

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Sofitel Chicago Magnificent Mile
Ranked #21 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed April 2, 2014

Recently I spent 6 nights in this hotel whilst in Chicago on business. The hotel has a perfect location just few steps from the Magnificent Mile and also perfectly located near the Lake Michigan, very handy in the mornings if you are a keen runner. The hotel is very stylish with great view (my room on the 25th floor had a luxurious view of the Hancock tower) and pleasant attentive employees. If you need to unwind after the long day at work or just to have fun, go to the hotel's Le Bar... Stuff is attentive and amusing :)

  • Stayed: March 2014
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Thank Jancamari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour Jancamari,

Thank you very much for taking the time to write a review of your recent stay here at the Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and beautiful Lake Michigan. We are very pleased that you were so happy with the gorgeous view from your guest room, and that you had such a fun experience in Le Bar, as well. We look forward to welcoming you back to Chicago in the near future!

Yours sincerely,

Sebastien Pfeiffer
General Manager

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1,926 - 1,932 of 4,349 reviews

Reviewed April 1, 2014

A hip, upscale, contemporary, bright, comfortable, close-to-everything hotel in Chicago, the Sofitel. French architect Jean-Paul Viguier’s architectural designed presents a fabulous building exterior, much of which is glass that juts out into an angle above the streets below. Angular layout of hallways to the guest rooms presents interesting entrance from the speedy elevators. Free tea or coffee are available in the lobby where fresh flowers are on display, a nice change from the gray days of very early spring. Smiling, friendly faces greet you at every turn.

Because of its great location on the Gold Coast, close to museums, restaurants, night life, etc., we had no need for a car which is a good thing as the hotel parking appeared to be hugely expensive and worth a call to check pricing if you plan to bring one.

Our room with great light from the huge windows (with privacy screen that also allows in light) was of a good size providing a desk with all necessary hook-ups for work (including plugs for global customers), comfortable easy chair with ottoman and a table for having breakfast in our room if desired. Fluffy cotton robes and sandals were provided along with all items of potential need in the nice bathroom which has separate shower and large tub. The shower’s flow was strong enough but sometimes the hot water seemed to wax and wane. Hopefully the hotel will look into this but it wasn’t a big deal for us as we just made minor adjustments and carried on.

The bed was comfortable and the room was quiet for good sleeping. We took the down comforter off the bed as it would have been too warm, and thankfully the housekeeping staff retained this approach throughout our stay. In other hotels, the staff will re-insert the comforter into the duvet such that we’d have to take it out every night. The “got it” and figured out what we were doing.

The thing that was most outstanding was the staff ranging from the door attendants, check-in managers, to housekeeping as mentioned above. The concierge truly knows the city ranging from art, architecture, events, museums, restaurants, coffee shops, and on and on. He even knew off the top of his head the various bus numbers to use for certain trips, or the easiest way to get to the elevated trains to the airport, and much more. Taxi service was called quickly when we needed to get to a distant event but walking around from this good location was great.

We would look forward to staying at this hotel again.

  • Stayed: March 2014, traveled with friends
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Thank swamp2desert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 6, 2014

Bonjour swamp2desert,

Thank you very much for taking the time to write such a glowing and thorough review of your recent stay here at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you were able to take advantage of our wonderful location so close to the Magnificent Mile and other famous Chicago sights and sounds. One of the aspects of our wonderful property that we pride ourselves on the most is our magnifique staff, and I am so very pleased to see that you were so impressed with our outstanding Concierges, and that all your interactions with our other Sofitel ambassadors were so positive and friendly.

Likewise, we are very glad that you were so comfortable in your luxuriously appointed guest room, and that our exceedingly attentive housekeeping staff noticed your bed-making preference and accommodated you over your stay with us. I would like to thank you again for writing such an overwhelmingly positive review of your stay with us, and we look forward to welcoming you back to Sofitel Chicago Water Tower in the near future!

Yours sincerely,

Sebastien Pfeiffer
General Manager

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Reviewed April 1, 2014

Went to the Sofitel for our anniversary. The hotel is impeccable, as always. And, the staff was totally accommodating, from the door staff, to the front desk staff, to the concierge, to the room staff.

The hotel is a short walk to the Magnificent Mile. There are a multitude of great restaurants within walking distance, as well as to Millenium Park and the Art Museum.

Just a great trip made all the better by the Sofitel staff.

We will be back!

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank DanV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 4, 2014

Bonjour DanV V,

Thank you very much for taking the time to post your comments on TripAdvisor regarding your stay amongst us.
I am delighted to read that you chose the Sofitel Chicago Water Tower to celebrate your anniversary!
It is also a great satisfaction to know that our service went beyond expectations and that you had an amazing experience from your point of arrival to your departure. Your wonderful comments have been shared with all our Ambassadors.

Thank you for your very generous words, that is all we want to hear!

Look forward to welcoming you back to our hotel.
Warmest regards,

Sebastien Pfeiffer
General Manager

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Reviewed April 1, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Rod G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 4, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 31, 2014

  • Stayed: March 2014, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Eric J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded April 4, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 30, 2014

Love to stay here when in town for business. This hotel has dinning, shopping and the staff was great. Was here on business, but recommend this for families as well. The rooms are great (better than a few places I stayed in Paris, FR)

  • Stayed: December 2013, traveled on business
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Thank nsb78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded March 31, 2014

Bonjour nsb78,

I was very touched by your kind comments on Trip Advisor following your experience at Sofitel Chicago Water Tower. I very much thank you for recommending us. It was a pleasure to read your impressions regarding our rooms. Your satisfaction regarding the staffs’ service is most important for us, and I will be happy to share your feedback with the entire team.
I hope to welcome you back soon,

Yours sincerely,

Sebastien Pfeiffer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

I had the pleasure to stay in the Sofitel with my girlfriend in January. It was my first time in Chicago and I was extremely impressed. Called ahead and requested a room with a view and was pleasantly surprised when the gentleman at the front desk said they had upgraded me to a higher floor than I was expecting. Bar was great, did not get a chance to check out the restaurant for breakfast, but I will definitely be doing so next time. The cleaning staff did an excellent job every day. The staff in general was great, no complaints whatsoever. The ice machine on our floor stopped working midway through our trip, but that was a very minor inconvenience which did not really bother me in the least. Feel like I'm grasping at straws to find any minor problem, they were almost nonexistent. We had a mishap when ordering a movie the last night, called down to the front desk, and a tech showed up almost immediately and fixed it. Great customer service. Overall, a beautiful hotel, great location, very modern, and luxurious. The beds were great too. Very comfortable. My girlfriend and I both agreed that this hotel was one of the highlights of our trip to Chicago. I will be returning in about 2 weeks time and have already made reservations at the Sofitel again. Definitely worth it! Overly impressed by everything, great job to the staff.

  • Stayed: January 2014, traveled as a couple
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Thank ty b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S_Pfeiffer_Hotel_Mgr, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded March 31, 2014

Bonjour ty b,

First of all, I would like to thank you so much for taking the time to share your kind comments on TripAdvisor regarding your stay in January.
I was truly delighted to read such a Magnifique review. That you consider it hard `to find any minor problem' and that you were `overly impressed by everything' means a lot to us! In addition it was a great pleasure to read that you appreciated the charm and cleanliness of your high floor room. Thank you for being so generous with your comments towards the team.

I am looking forward to welcoming you back in two weeks!
Sincerely,

Sebastien Pfeiffer
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#18 Luxury Hotel in Chicago
Price Range: $156 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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