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“Clean and great location!” 5 of 5 bubbles
Review of Sofitel Chicago Magnificent Mile

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Sofitel Chicago Magnificent Mile
Ranked #17 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Milan, Italy
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Clean and great location!”
5 of 5 bubbles Reviewed November 7, 2013

Although it is not new, the hotel has very modern facilities. Everything has been kept in order, clean and refurbished.
Rooms are big and comfortable whole staff was absolutely professional and kind.
Location is suberb just few steps from golden mile, michigan lake and rush street with bars, restaurants and shops.

Room Tip: Lake view rooms should be the best
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SiM0StOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 10, 2013
Dear SiM0StOne,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our location to be so ideal. It is always a pleasure to receive such positive feedback about our hotel and staff. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,856 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (591)
Date | Rating
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English first
laptop
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

This is a hotel where you pay more, but you get more. If you are looking for a very very nice property I highly suggest the Sofitel. Great location, surrounded by wonderful restaurants, museums, and shopping. The subway is a block away, which opened up a whole range of options. We traveled all around the city and never rented a car, nor rode in a Taxi. Great Stay! Great Hotel! Great Staff!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank derikj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 10, 2013
Dear derikj,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that you found our location to be so ideal. It is always a pleasure to receive such positive feedback about our hotel. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

Excellent hotel - rooms are well appointed, bar is very nice, and the dining room serves a great breakfast. Staff is very friendly and eager to accommodate. Good Chicago location. Access to Michigan Avenue is another plus.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marcos15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 10, 2013
Dear marcos15,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled that you enjoyed your stay with us and that you found our staff to be so accommodating. We hope that you will present us with the opportunity to welcome you back in the near future!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
5 of 5 bubbles Reviewed November 6, 2013

Highly recommend the hotel - am over from UK on business and it is very well located with good facilities and very helpful staff.

Stand out for me was the free shuttle service. Weather has been mixed - so to be able to get a lift to the office and stay dry each morning has been a nice bonus.

Thanks to Amil the driver for taking such good care of us!

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John&Rachel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 10, 2013
Dear John&Rachel,

Thank you very much for taking the time to review your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay and that you were able to take advantage of our convenient shuttle for corporate guests. Thank you again for your positive review, and we look forward to welcoming you back to Sofitel Chicago in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, OH
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

The hotel was in the middle of downtown Chicago, but relatively easy to get to from the interstate. The hotel staff was excellent, and we were impressed with the cordial atmosphere and superb service. Valet Parking is steep ($60 per night), but there is no other choice if you are driving. The rooms were pleasant and the bathroom was spacious. Chicago is a pricey twon, like any major city, so you expect to pay more. You get your money's worth at the Sofitel.

Room Tip: Lots of floors, so go higher for the views.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 10, 2013
Dear Mike P,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay and that you found our rooms to be pleasantly appointed. Thank you for your feedback about our valet parking rates. We feel that our rates reflect the average overnight parking rates of downtown Chicago and are in line with our competitors' prices as well. We thank you again for your review, and we look forward to welcoming you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
89 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed November 5, 2013

we stayed in expensive 5* hotels downtown Chicago, but the Sofitel can certainly compete with the most renown 5* hotels! Very friendly personnel and especially the concierge service. We ha da problem with the gps in our car and the concierge called 6 different car rental copanies to help us out, and stull had a great smile! Breakfast is also super: great choice, fresh, not expensive and very friendly service. It's a very beautiful and modern hotel, very clean, and then the bed ... amazing !! You can even order the same one for at home. It is also very good located, at a 1 minute walk from Magnificant Mile and a 5 minute wak from the beach. Restaurants and bars at a minute walk, but the bar in the hotel is also very good. I'm convinced that quality/price you won't find a better hotel in Chicago downtown and I wouldn't spent my money on a 5* hotels since the service and quality you get here is better than in most 5* hotels. I will certainly return here!

Room Tip: the higher the room, the better the view
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank family-van-den-Berg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 8, 2013
Dear family-van-den-Berg,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay and that you found the service at our hotel to be so exceptional! I am sorry to hear that you had an issue with your car's GPS system, but I am relieved to know that our valet team was able to assist you. Thank you again for your review, and we look forward to welcoming you and your family back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis
Level Contributor
135 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

All staff greet you with a pleasant bonjour, which is a reminder than this is not just any old American chain hotel in the Windy City. The Sofitel enjoys a terrific location just off North Michigan Ave. At check-in staff are truly welcoming and the door staff and concierge can't do enough for you. Breakfast in the L'Architect café has a French flair and great food to match. Rooms are generously sized and very comfortable. If you use the Accor group website and plan ahead, great weekend rates can be had. Would certainly stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank winwolf56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, November 4, 2013
Dear winwolf56,

Bonjour! Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and you found our staff to be so welcoming. We hope that you will present us with the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#17 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Magnificent Mile 4*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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