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“Best stay in Chicago!!!!”

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Sofitel Chicago Magnificent Mile
Ranked #22 of 191 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Reviewed October 2, 2013

Hotel has great location, staff and service!!! Location convenient to the best shopping in Chicago. Staff is well trained and very attentive. Service provided by every employee was exceptional. This is where we stay in Chicago!!!!






  • Stayed: October 2013, traveled as a couple
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Thank Glenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear Glenn C,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (4,307)
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2,155 - 2,161 of 4,307 reviews

Reviewed October 2, 2013

Lovely hotel. Efficient and helpful staff. It's our favorite place to stay when in Chicago. I love the 'oversize' rooms. The smaller ones with king size beds are nice, but I feel cramped in them. Bathrooms are very nice and spacious. The restaurant is very good. Here's my only complaint: late September, temperature in the upper 60's at 10:30 pm. A perfect night for relaxing on the patio, and the bar gives a last call when the place is packed. Need to do better there.

  • Stayed: September 2013, traveled with friends
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1  Thank maddogman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear maddogman,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoy staying with us and that you have been able to take advantage of one of our spacious corner suites during your stays. Thank you for your feedback regarding our patio hours at Le Bar. Although the City of Chicago imposes a 12 a.m. regulation for serving alcohol on our patio, we do continue to serve inside. We hope that you will present us with the opportunity to welcome you back to our property in the near future!

Sincerely,

Nicolas Pesty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Great hotel with very central location near "The magificent mile". Rooms are nice and clean, but ordinary and nothing special. But its also hard to make them different from each other.

The concierge was fantastic and very helpfull. Probably the best concierge I ever had.

The bar was super good. The drinks is absolutely superb. Doesnt come much better than that.

Finally the breakfast was outstanding. Bon appetit.

I would pick this hotel again for sure.

  • Stayed: September 2013, traveled on business
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Thank JessJensen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear JessJensen,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay and that you found our Concierge service to be so helpful. We are especially pleased to know that you found the service and drinks at our Le Bar to be "superb." We thank you again for your positive review, and we hope that you will present us with the opportunity to welcome you back to our property in the near future.

Sincerely,

Nicolas Pesty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Everyone from the front desk to the turn down service were very friendly and helpful. Check in was very quick, as was check out and there were no surprises on the bill. I stayed for 2 nights alone for a conference at the McCormick convention center, which is about a 15-25 minute taxi ride away, depending on time of day and costs about $13. The room was clean and the bathroom was spacious with a separate shower and tub. The hotel restaurant with French cuisine was very good as well.

Stayed: September 2013, traveled on business
Thank D2andM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear D2andM,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay and that you found our location to be so convenient and well-suited to your needs. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future!

Sincerely,

Nicolas Pesty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

It was myfirst Sofitel experience in the US, and while their hotels are a bit fewer and farther between in the US, the service seems to have survived the crossing intact.

All the staff is extremely friendly and forthcoming and will make an effort to get to know all your preferences by the second or third day, making the stay all the more pleasant.

While the location and the rooms are very nice, one has to be aware that with a 32 floor building in the center of Chicago, you will not get real panoramic views over the city.

The food is very good overall, and perhaps a tad more suited to the European travellers in that the portions are not excessive and the calory count reasonable.

Overall a very pleasant stay and a hotel to definitely be recommended for downtown Chicago visitors.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Kristjan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear Kristjan A,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We thank you for your positive review and for complimenting our hotel and staff! We hope that you will present us with the opportunity to welcome you back to our property in the near future.

Sincerely,

Nicolas Pesty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

We loved the Sofitel, clean, luxurious and conveniently located. Our room on the 20th floor faced east and had a view of the Hancock Tower and oblique view of the lake (albeit between two buildings). Despite being opposite the maid's room and behind the elevators, it was quiet and we enjoyed our 6 night stay. Take the advice of an earlier reviewer to request a coffee maker for your room. Whilst there is complimentary coffee available each morning in the breakfast room, there is nothing in your room. We ate breakfast out at several locations, including Cafe Tempo two doors along the same road which was lovely. The hotel is located just two blocks from the Hancock Tower and Magnificent Mile shops, a short walk north is Lincoln Park with the free to enter zoo and superb view of the city skyline, Navy Pier is walkable, probably 15-20 mins, as is the Loop area. The red line station "Chicago" is only a couple of minutes walk from the hotel and services both the north and south of the city - a snip at just $2.25 a trip. Other reviewers have suggested using the train from/to O'Hare airport where the blue line terminates, but the station for this is several blocks from the hotel and I would suggest is a long way to drag luggage. (I guess you could hop on the red line and head south to a station that connects to the blue line if you wanted). We opted for a taxi which was $45 each way for convenience and speed. We would stay here again when visiting Chicago.

Room Tip: A room facing east may give you a view of the lake and the Hancock Tower, whereas you would see the...
  • Stayed: September 2013, traveled as a couple
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1  Thank UK_Baseball_Fans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and that you were able to take advantage of one of our upper floor rooms with a great view of the Hancock Center and Michigan Avenue. Thank you for the information you provide to readers about our excellent Gold Coast location. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future!

Sincerely,

Nicolas Pesty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2013

The Sofitel Chicago Water Tower provided myself, my husband and friends from England an excellent stay in Chicago. The hotel was quiet, very comfortable, perfectly situated on the Near North Side for what we wanted to see and do while in Chicago. The service, on all levels, was uniformly efficient and friendly. This hotel is one I would definitely return to on another occasion.

Room Tip: We stayed on the 21st floor (there are 32 I believe). The hotel is triangular in shape; we were on...
  • Stayed: September 2013, traveled as a couple
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1  Thank Glennis L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this reviewResponded October 7, 2013

Dear Glennis L,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us and that you found it to be 'perfect.' Thank you for complimenting our hotel and our staff! We thank you again for your review, and we look forward to welcoming you back in the near future.

Sincerely,

Nicolas Pesty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range: $186 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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