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“My favorite Chicago Hotel”

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Sofitel Chicago Magnificent Mile
Ranked #24 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
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4,147 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (639)
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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2013

booked rooms which included free breakfast every day. When I checked in, the front desk had no record of the free breakfast. Noticed others checking in/ checking out that had the same problem. Pretty sketchy. DOUBLE CHECK YOUR BILL BEFORE CHECKING OUT!! Checked my bill before departing the hotel - had numerous room and dining charges put on my account. Never ate dinner in the hotel nor had ANY room charges. So they removed them but now to find out two months later they discreetly charged my credit card for another bogus $100 charge!! Will NEVER stay at this pos again!!!!

  • Stayed July 2013, traveled with family
    • Service
Helpful?
3 Thank S A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, September 23, 2013
Dear S A,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. Please accept our sincere apologies for the negative experience you had during your stay. This is not at all typical of our standards of service, and we regret your disappointment. I have been able to gather some information about this situation, and it was the result of a miscommunication between the travel agency and the hotel. I understand that you have now been refunded for the charges. We hope that you will present us with the opportunity to welcome you back in the future so that you can experience the excellent service that Sofitel is known for.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013

I'm staying at this hotel now, fabulous!

There is no pool, in fact the building is only 32 floors. The review which refers to a pool relates to the old Sofitel near O'Hare airport, now called Embassy Suites.

I'd rather be here, location is fantastic, the staff could not be more helpful, whole place buzzes but not in an obtrusive way.

Room Tip: Get as high as you can and ask about an upgrade. Views are stunning. Ideally get one facing toward...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jude_not_June
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, September 14, 2013
Bonjour Jude_not_June,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your stay with us, and thank you for pointing out our magnifique location and complementing our delightful staff members. It is always a pleasure to receive such positive feedback about our hotel, and we look forward to welcoming you back to Sofitel Chicago Water Tower in the near future!

Sincerely,
Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
273 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed September 11, 2013

I stayed at the Sofitel Water Tower on a business trip to Chicago. The hotel is excellent, in a great location very close to the lake, magnificent mile, shops and restaurants. The hotel lobby is very spacious with a restaurant to the left and a bar to the right, both with indoor and outdoor seating. A good selection of food and drink was available at both, although I only visited the bar. Kevin, the bar man, is very pleasant and always willing to converse and help wherever and whenever he can. We were checked in by Michael who was very courteous and informative, making the whole process very quick and simple. In fact, all of the staff I met or interacted with were very pleasant and helpful. The hotel is very well decorated and comfortable, as was my room. I was on the 6th floor in a superior room and it certainly was that! The room was large, light and airy with a huge double bed, excellent working desk and a huge bathroom, with both a shower and a bath! An enormous 42" TV completed the room. The hanging space in the wardrobe was a little small and would probably be limiting if you were staying for a week or more. There are plenty of lifts, so little time is spent waiting, and if you are feeling energetic, there's a good well stocked gym. One added bonus - you can get free tea and coffee in the restaurant from 6am-10am - very handy as there are no facilities in the room.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, September 15, 2013
Bonjour David B,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your visit to to our property, and it is always a pleasure to receive such positive feedback about individual staff members. Thank you as well for mentioning our superb location just around the corner from the magnifique shopping and restaurants of the Magnificent Mile. We are very glad to see that you were so happy with your beautifully appointed guest room, and also that you were able to take advantage of our SoFit fitness centre, as well. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future!

Sincerely,

Nicolas Pesty,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

It was our first time in Chicago, but the Sofitel honestly left me wishing that we'd spent more time in the room.

Very comfortable beds, clean rooms (especially the bathrooms) and excellent service (business centre, laundry and room service were top notch) made for an ideal experience.

The hotel is well situated and always seemed to be a very short cab ride (if not walk) away from the major tourist attractions.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank binnyrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, September 15, 2013
Bonjour binnyrox,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed your first visit to Chicago! It is always a pleasure to receive such positive feedback about our hotel, and we thank you for complimenting our world-renowned Sofitel MyBeds. We are very happy to see that you were also took advantage of our sensational location that falls within walking distance of many of Chicago's stunning tourist attractions. We hope that you present us with the opportunity to welcome you back to Sofitel in the near future!

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington, Canada
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 10, 2013

beautiful hotel, within walking distance from everything! friendly staff and beautiful view of the city. Definitely recommend it to anyone looking for a place to stay. The windows were floor to ceiling with great lighting and a gorgeous view. Although I did not spend much time in the room, the bed was like a dream! Very comfy and clean.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank areimer99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, September 16, 2013
Bonjour areimer99,

Bonjour! Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us, and that you were able to enjoy one of the many stunning views from our fabulously orientated guest rooms. Thank you for pointing out our excellent location, as well! We are thrilled that you were so comfortable in one of our world renowned Sofitel MyBeds, look forward to welcoming you back to our property in the very near future!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#20 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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