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“Great experience” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
4.5 of 5 Hotel   |   20 East Chestnut St - Downtown, Chicago, IL 60611 (Gold Coast)   |  
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Ranked #17 of 182 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Luxembourg City, Luxembourg
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great experience”
5 of 5 stars Reviewed May 10, 2013

Wonderful hotel, good location, great view, extremely friendly staff and nice complimentary services (free bottled water in the rooms, umbrellas, free internet in the rooms). A must-do in Chicago. Loved this place!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mushu2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear Mushu2009,

Bonjour! And thank you very much for your review. We are very happy to know that you enjoyed your stay and consider Sofitel a Chicago "must-do!" Thank you for complimenting our hotel and staff. We hope that you will present us with the opportunity to welcome you back to Sofitel Chicago Water Tower in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,242 reviews from our community

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Auburn
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 9, 2013

Kevin the bartender in Le Bar was entertaining and fun. He introduced us to everyone sitting around us at the bar and we ended up staying 4 hours. The concierge suggested a wonderful place for lunch. I had 2 rooms and they were both immaculate. All-in-all another excellent weekend with Sofitel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank ljdirig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 17, 2013
Dear ljdirig,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are thrilled to know that you enjoyed the Concierge recommendation for a lunch destination, and please rest assured we have also shared your excellent feedback about Le Bar with Kevin and his team. Thank you for complimenting our hotel and staff! We hope that you will present us with the opportunity to welcome you back to Sofitel in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 9, 2013

Located at the north end of the Magnificent Mile it is not exactly central but there are lots of good places on State and Rush to keep you occupied. Room was very comfortable and quiet (apart from the load noise of other doors closing). Restaurant and bar were very good with excellent staff. A bit pricey but worth it if you can afford it.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Liberton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 15, 2013
Dear Liberton,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska, Usa
2 reviews
5 of 5 stars Reviewed May 9, 2013

The Sofitel is one of the world's finest hotel chains. The Sofitel Water Tower is another example of the standards that Sofitel has set for truly luxury hotels. Sofitel gets everything right. The quality is far better than that at the Four Seasons and Ritz Carlton.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service

Review collected in partnership with Accorhotels.com

Helpful?
Thank larry138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 14, 2013
Dear larry138,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for, therefore your feedback is extremely important. We are very glad to know that you enjoyed your stay with, and we look forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed May 8, 2013

Stayed here for 4 nights. Front staff really welcoming. I just dont know what happened to my membership points. They told me the points were logged in but I have yet to receive a confirmation email. The hotel's location is its best asset. It is near everything and really accessible to the L, taxis and busses. The rooms were clean, and were serviced twice a day to ensure tidiness and replenished toiletries (Lanvin!) It was really a luxurious stay, starting from the Evian to the plush slippers. Our stay at this hotel made our first Chicago trip memorable.

Room Tip: higher level rooms quieter
See more room tips
  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Detcabmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 14, 2013
Dear Detcabmd,

Thank you very much for your recent review of Sofitel Chicago Water Tower. We are very glad to know that you felt so welcomed by our staff and that you enjoyed your stay at our hotel. I am sorry to hear that you are missing your Le Club points from the stay. I have sent you a message via Trip Advisor so that I can obtain your reservation details, and I will resolve the matter for you. We look forward to welcoming you back to our property again in the very near future!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stayed at the Sofitel one night, as part of a destination bachelorette party. However, I would like to say that our party consisted of professional 30-somethings and we were NOT a loud, obnoxious group. The Sofitel definitely isn't the place for that.

It is a beautiful hotel. As other reviewers have mentioned, it has a chic, modern, European elegance, and is in a great location. We had rooms on the 11th floor. I loved the night views of the Chicago skyline. Beautiful! One of our rooms was a corner suite, and it had floor to ceiling windows that provided an especially stunning view. Although, all of the rooms have a huge picture window.

The beds were very comfortable, the bellhops were helpful with luggage and calling taxis. I have no complaints and hope to stay there again when I return to Chicago!

Room Tip: The corner suites have floor to ceiling windows!
See more room tips
  • Stayed May 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MrsAgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 14, 2013
Dear MrsAgent,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that the bachelorette party was a success! Thank you for complimenting our hotel and staff. We look forward to the opportunity to welcome you back again in the very near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Gratiot, Michigan
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 7, 2013

Rooms are small but comfortable. Nice marble bathroom. Separate shower and soaking tub, both on the small side. The bed was very comfortable and the linens were good quality, however a bit on the heavy side (too warm.) Very quiet, you don't hear your neighbors or sounds in the hallway. Great views of the John Hancock and the city. Some glimpses of Lake Michigan. Turndown service is nice: housekeeping draws your drapes, turns on soft music, leaves a light on for you, and gives you complimentary bottle of water. Mini bar is stocked, but pricey. Room service is efficient, but pricey also. Concierge can use a little work: they were not as attentive as other Chicago hotels I've stayed at, however they will accommodate your requests. Very good location. Walking distance to shopping Mag Mile, and Rush St bars and restaurants. 10min taxi ride to Union Station and 20min taxi ride to O'Hare. Menu at Cafe des Architectes is limited, however they redeemed themselves with the quality and presentation of my meal. I would definitely stay here again.

  • Stayed April 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank HeatherWilk76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Water Tower, responded to this review, May 14, 2013
Dear HeatherWilk76,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay with us and that you were able to take advantage of a quiet room with a great city view. Thank you very much for your valuable feedback about our Concierge service. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Address: 20 East Chestnut St - Downtown, Chicago, IL 60611
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Chicago
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#16 Luxury Hotel in Chicago
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Sofitel Chicago Water Tower 4.5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Water Tower bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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