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“Good Stay”

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Sofitel Chicago Magnificent Mile
Ranked #25 of 188 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
A TripAdvisor Member
“Good Stay”
Reviewed March 13, 2013

They Hotel was very nice and the people are very polite and helpful. The breakfast service seemed to get a little slower each day we were there, as I think they had less wait staff. The only downfall is that you cannot access the internet on your phone inaside your room. Not sure if they do this so you have to use the hotel's Wi-Fi, which is not free and little on the expensive side.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 16, 2013
Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are glad to know that you enjoyed your stay and that you found our staff to be polite and helpful. I am sorry that you had trouble accessing the wif-fi in your guest room, as our complimentary service allows our guests to log in from anywhere in the hotel. We thank you for your feedback and apologize for any inconvenience that you experience. We hope that you will present us with the opportunity to welcome you back to our property in the near future.

Sincerely,

Nicolas Pesty
General Manager
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4,102 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (634)
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English first
Chicago, Illinois, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 13, 2013

I wasn't going to review this experience but after receiving an email on behalf of the Sofitel hotel soliciting a review I decided to write about my first, and last, experience at the Sofitel.
My wife and I arrived for an overnight stay March 2013. After an afternoon of shopping and such we returned to our room to clean up and get ready to meet the rest of our party for dinner. I turned on the shower in our room and the shower head fell right off the wall. After calling for assistance i was told the engineer would fix the shower head after we left for dinner. This was to take place at 7:45 PM. immediately after returning from our night out (11:00 PM) there was a knock at the door. It was the engineer who explained he was there to fix the shower as "the other guy" apparently went home. Not too thrilled at this point, we decided to let the man in to fix the shower so that i could at least use it in the morning before we left the hotel. We left the room and returned about 20 mins later to find the man gone and still no shower head.... Accepting our losses we went to sleep. At 1210 am the manager called to ask if we wanted to change rooms... AT 1210 AM........ 1210 AM..... Already in bed and half asleep I spoke my mind and hung up the call. In the morning I marched straight to the front desk to check out (bed head and all) and spoke to the morning manager... She obviously was apologetic and comped the room. Would we stay here again? No.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank chgo74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 14, 2013
Dear chgo74,

Thank you very much for taking the time to write a review of your recent stay at Sofitel. We would like to apologize to you for your negative experience at our hotel. We very much regret your disappointment, as this incident is not at all typical of the standards of service that we provide to our valued guests. It looks like we were not up to standard on this day, and we are very sorry for the inconvenience that we caused you.

Please rest assured that we have taken the appropriate steps to address your feedback with our Engineering and Guest Service teams in order to prevent any future occurrence. We hope you will give us another chance in the future to experience Sofitel Chicago Water Tower and gain your entire satisfaction and trust.

Yours sincerely,

Nicolas Pesty
General Manager
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Newtown, Pennsylvania
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 11, 2013

This was our first time to Chicago and all I have to say is "WOW"! This hotel is by far one of the best hotels I have ever stayed at. The Prestige Suite was gorgeous and so spacious. The views from the 25th floor could not be beat. As far as the staff, they are absolutely top-notch. A special thank you to Romain for being so attentive and to the concierge and entire staff. We will be back for sure!

Room Tip: Prestige corner suites on the higher floors give a fantastic view of the city
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 14, 2013
Dear Joanne S,

Thank you for taking the time to share your comments concerning your stay at Sofitel Chicago Water Tower. Excellent service is what we would like to be known for; therefore your feedback is extremely important as it helps us to improve upon our services and provide a memorable experience to our valued guests.

It is always a pleasure to receive positive feedback about our service. Please rest assured that we have shared your encouraging message with our team and have recognized Romain for his for hard work.

Thank you very much for sharing your experience with us. We look forward to welcoming you back soon.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
124 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed March 10, 2013

We spent the weekend at this hotel, having gone there for a family affair. The event was at the Sofitel and their efforts were over the top in a good way. Moreover, this is a great place to stay -- service was warm, friendly and thorough. Food was great. the decor and ambiance was outstanding. It is now my go-to hotel in Chicago.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank arthshapiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 14, 2013
Dear arthshapiro,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to know that you enjoyed your stay with us and that your family's event was a success! We are especially pleased to know that you will be coming back to stay with us in the future. We look forward to welcoming you back very soon!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, FL
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed March 10, 2013

We flew in for a concert at the United Center. I am not certain how to spell his name, but in our multiple interactions Obie at the front desk was as nice and helpful as he could have possibly been. The property itself is very nice. Our room was nice, although nothing special (bathroom quite nice however). Absolutely great location. Would definitely stay again. What I would not do again is eat at the Illinois Bar & Grill inside Midway airport. Ate there this morning, absolutely terrible food, low quality grease-fest, and slow, inattentive service.

  • Stayed March 2013, traveled as a couple
    • Value
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Helpful?
1 Thank doughboy41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 11, 2013
Dear doughboy41,

Thank you very much for taking the time to share your recent experience at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay with us. It is always a pleasure to receive such positive feedback about our staff; please rest assured that your comments have been shared with Osbaldo (O.B.) and our entire Front Desk team! Thank you again for your review, and we look forward to the opportunity to welcome you back to our property in the near future.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
6 reviews
Reviewed March 10, 2013 via mobile

Very nice hotel. Came here for a little wkd getaway. Room was nice, but small...however the bathroom is on the large size. Tub was very nice and so was the separate shower


Overall a nice hotel and room.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Veronica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 11, 2013
Dear Msveronicaholt,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your weekend stay with us! We hope that you will present us with the opportunity to welcome you back to Sofitel in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 8, 2013

Stayed here in January on a business trip. Excellent hotel from the time I checked-in. The staff were amazing - polite, friendly and efficient. The reception area is very soothing and stylish. I was on one of the upper floors - good room size and views towards the lake, albeit squeezed through the other tall buildings. It's Chicago after all, so those views are symbolic of the place. Good location for bars and restaurants within walking distance. I stay at Accor Group hotels across the world and have to say that this is one of the best.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCLSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 10, 2013
Dear SCLSussex,

Thank you very much for taking the time to write a review of your January 2013 stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your stay. It was a pleasure to receive such positive feedback about our polite, efficient and "amazing" staff! Please rest assured that your comments have been shared with our entire team. We thank you for your loyalty and hope to welcome you back very soon to Sofitel!

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Romantic Hotel in Chicago
#9 Business Hotel in Chicago
#10 Family Hotel in Chicago
#20 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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