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“excellent value”

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Sofitel Chicago Magnificent Mile
Ranked #22 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Cleveland, Ohio, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“excellent value”
Reviewed March 3, 2013

great room, location, and service at a price better than you'd expect. convenient parking nearby and close to shopping, restaurants, and downtown chicago attractions. very clean room, good wifi, highly recommend it.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank valueguycleveland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 7, 2013
Dear TracyHek1,

Thank you very much for taking the time to write a review of your recent stay at Sofitel Chicago Water Tower. We are delighted to hear that you enjoyed your stay with us, and that you found our location to be ideal. Thank you very much for complimenting our staff! We hope that you will present us with the opportunity to welcome you back to our property again very soon.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (650)
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London, United Kingdom
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 2, 2013

Great hotel and location. Had an excellent stay at this lovely modern hotel. Rooms are lovely, clean and quiet and the bathrooms are immaculate with everything you need.
Staff are friendly and very helpful.
Le Bar is nice and welcoming with good bar staff and prices are not excessive.
If you want a hotel near Michigan Avenue this is the one.
Cannot fault this hotel or the location.

Room Tip: The higher the floor the better the view, an east side room has the better view.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TracyHek1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 3, 2013
Dear TracyHek1,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona, USA
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 27, 2013

The room was great, the Concierge one of the best we have ever dealt with. The rooms are not very big, but clean and comfortable and a great value. The room services staff was very good and the hot chocolate was DELICIOUS! The rooms were a great value and the location ideal for shopping, walking and getting into the heart of downtown Chicago.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MYet007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 1, 2013
Dear MYet007,

Thank you very much for your review of Sofitel Chicago Water Tower! We are thrilled to know that you enjoyed your stay with us. Thank you for complimenting our excellent Concierge service! Please rest assured that we have shared your positive feedback with our entire team. We hope that you will present us with the opportunity to welcome you back to our property in the future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiama, New South Wales, Australia
Level 4 Contributor
27 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 26, 2013

I travelled solo from Australia to Chicago in December 2012. Stayed 3 nights at this hotel, on the 34th floor.

The hotel was one of the best hotels i have ever stayed in. The location was fantastic.
I had been in contact with the hotel prior to my visit to arrange pre-payment before i arrived and the staff were happy to help me (sales person Mackenzie Patsy) - very quick response to questions i had and was so polite.

The room itself was beautiful and clean. the bell boy/door guy (he was from France) made me very welcome, did everything he could to make sure i was looked after.

i ordered room service each night (with specific requests) and the cooking team went above and beyond , serving some of the best steaks i have ever had in my life!.

Near the end of my trip, the concierge assisted me with printing my boarding pass and also offered advice on the snow activity and storm warnings that might affect my flight. To some , this might be standard or below standard service, but it was the willingness and desire to help me out that really made the difference to me.

I will 100% be back to this hotel in 2014 on my next adventure.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Auslad88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 1, 2013
Dear Auslad88,

Thank you for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are very glad to know that you enjoyed your stay with us and that our staff was able to accommodate your special requests. It is always a pleasure to receive such positive feedback from our valued guests. We are especially pleased to know that you will be coming back to see us again in 2014! We are looking forward to welcoming you back to Sofitel.

Sincerely,

Nicolas Pesty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bettendorf, Iowa
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 26, 2013

My wife and I stayed at Sofitel for a weekend getaway in Chicago. It is very close to shopping and dining options on both Michigan Avenue and State Street. We were both impressed by the wonderful service provided by the staff and how comfortable the room felt. We also appreciated the healthy options available for room service and in the hotel's restaurant. This will be our hotel of choice the next time we return to Chicago.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fluidkarma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 1, 2013
Dear fluidkarma,

Thank you very much for taking the time to write a review of your stay at Sofitel Chicago Water Tower. We are delighted to know that you and your wife were able to enjoy a weekend getaway with us. Thank you very much for complimenting our hotel, staff and excellent location! We look forward to welcoming you back to our property in the near future.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, NC
Level 6 Contributor
114 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed February 26, 2013

A weekend trip to Chicago for a Professional meeting. We chose to stay at the Sofitel Water Tower because of its proximity to restaurants and nightlife. This is a conveniently situated venue near the State and Rush intersection...loaded with excellent restaurants and shopping. About a block off Michigan Ave. and all it has to offer. Hotel staff is very attentive and helpful. Rooms are quiet and clean. Convenient to lots of stuff. Good place to stay.

Room Tip: Always upper floors.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tvkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas_Pesty_GM, General Manager at Sofitel Chicago Magnificent Mile, responded to this review, March 1, 2013
Dear tvkelly,

Thank you for taking the time to share your comments concerning your stay at the Sofitel Chicago Water Tower. Your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.

Thank you for complimenting our hotel and staff! We are very glad to know that you enjoyed your stay with us. We are looking forward to welcoming you back to Sofitel Chicago Water Tower very soon.

Sincerely,

Nicolas Pesty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Magnificent Mile

Property: Sofitel Chicago Magnificent Mile
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664 (Formerly Sofitel Chicago Water Tower)
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#19 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Chicago Magnificent Mile 5*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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