My debit card was "declined" for the deposit but when I checked my bank and called my bank, the bank informed me that the hotel had charged $250 twice. The person who checked me in treated me as if my bank card did not have funds and did not attempt to call the bank or figure out what was going on.
Instead, she kept repeating that it was declined. She vaguely told me that the ATM was on the 2nd floor without giving me any directions. I had to pace back and forth to find a semi-hidden ATM. When I came back with cash, I had to wait as she was too busy acting like she was busy with another guest.
I had to insist that she call my bank. She refused to do it while I was standing there. She told me she would do it later. I was tired after my flight that I just paid the $250 cash so I could rest in my room.
Once in my room, I got a call on the hotel phone saying my bank was on the phone line and they would reverse the charges. My bank stated that it was probably an error on the hotel's terminal, and that if the hotel had called the bank at the time, it would have been easily solved.
Upon check-out, I noticed I was charged for the phone call. I did not even want to bother with contesting the fee. As this result was not an error on my part, I would have hoped the fees for the phone call and my ATM withdrawal of cash would have been covered.
- Official Description (provided by the hotel):
- Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more less
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- Also Known As:
- Sofitel Chicago Water Tower Hotel Chicago
- Sofitel Chicago Water Hotel
- Sofitel Water Tower Hotel Chicago
- Chicago Sofitel