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“Very trendy, chic and modern” 5 of 5 stars
Review of Sofitel Chicago Water Tower

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Sofitel Chicago Water Tower
Ranked #16 of 185 Hotels in Chicago
Certificate of Excellence
GreenLeadersGold level
Paris, France
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Very trendy, chic and modern”
5 of 5 stars Reviewed September 14, 2012

Off Mag mile, but not too far though (2 blocks)! The lobby is very impressive and elegant. My room was huge and had a fabulous view on the city. I got a very nice welcome amenity ( chocolate strawberries). Free internet, nice bed ( sofitel signature bed).
There is a nice outdoor terrace just in front of hotel. Starbuck next door and a nice deli also to buy food...

  • Stayed October 2011, traveled on business
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank coolguyparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (554)
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Long Island, NY
Level Contributor
343 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed September 14, 2012

Good hotel, clean rooms, nice rooms, but not the luxury that everyone thinks they'll get when they're here.

A bit over rated, still a nice property and location. Staff was helpful. Smallish bar for a hotel of this magnitude.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank SalMTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed September 11, 2012

We stayed at the Sofitel Chicago for two nights in September 2012. Overall, this hotel is a good choice for its location, service and breakfast. However, luxury it is not - not anymore, anyway.

Upon entering the hotel, the lobby looks good, and would be even more attractive without the ugly paintings hanging over the reception desk. The staff was courteous and helpful, prompt in arranging our check-in despite a mix-up with our reservations. The room was disappointing at first: a persistent smell of cleaning agent upon entering; honey-colored wood everywhere (in need of refreshment); a dated (though still nice) bathroom, lacking any dimmers (just like the room itself). On the other hand, the bed was comfortable and we were lucky to have a gorgeous view of the city on one of the upper floors. As for breakfast, though somewhat pricey, it is definitely worth the money in terms of quality, quantity, choice and service.

In conclusion: it might have been a luxury hotel when it opened, but it certainly does not feel as one anymore. I would recommended it if you can get a great deal for it, otherwise, there certainly are other options in the area.

Room Tip: Have the breakfast
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Florins11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOffice, Guest Relations Manager at Sofitel Chicago Water Tower, responded to this review, September 15, 2012
Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Chicago Water Tower. Your feedback is extremely important to us. We are very sorry to hear that you were disappointed with some aspects of your stay, and we apologize that there was an error in your reservation. This is not typical of our standards of service to our guests, and we regret any inconvenience. However, we are glad to know that you enjoyed the breakfast, the comfort of the bed, and that we were able to place you on a high floor where you could take advantage of the wonderful views of Chicago.

I have shared your feedback about the paintings at our reception desk and the decor in our guest rooms with our Executive Management Team. We thank you again for your feedback, and we hope to welcome you back very soon to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addison, Texas, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 5, 2012

My husband and I had an absolutely fabulous anniversary meal at the Sofitel in Chicago thanks to Lonnie and Mike, Managers of Banquets and the Restaurant. We were greeted by charming wait staff and Maitre 'D. The Chef came out to ask what we wanted for our meal as he was going to prepare something special. We started with Champagne and had a fabulous six course meal of caprese, sweet breads, octopus and snapper, fois gras, rabbit, halibut and then two fabulous desserts. What an absolutely fantastic culinary experience. The combinations of tastes were incredible! The Chef and staff did an excellent job and we truly enjoyed our evening. Thank you so much for arranging such a special meal. You are terrific and we love the hotel. Exceptional meal and service. We would definitelyclass that as a five star meal you could have had at any of the finest french restaurants in the country. Magnifique! Thanks, Angela and Tom Donohue, Dallas, Tx

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank Angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Grand Rapids, Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 5, 2012

Painless check in process, short and I was guided to my room.
Close to shopping and great restaurants, it took me 2 min to walk to Bloomingdales, and about 5 min to walk to a great bar.
I am pretty particular when it comes to cleanliness, and I found this room CLEAN (bathroom included)!
Updated room amenities
Great value!!

  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Katy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed September 4, 2012

The Sofitel is located near Water Tower Place, the Hancock building and many fine as well as casual restaurants. Although somewhat small, our room was beautifully furnished and the bathroom luxurious. Check-in and out was speedy, and all the staff members from the desk clerks to the waitresses and doormen were gracious and helpful. It was also remarkably quiet. We were never disturbed by noise from nearby rooms. Breakfast is fabulous, but spendy. You can also opt for the free coffee to hold you over until you head to one of several nearby Starbucks.

Room Tip: Pop for a higher level room and ask for a view of the Hancock.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank MinnesotaGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 4, 2012

Hotel is centrally located and easily accessible to Michigan ave shops and oak street beach. Breakfast was expensive but there was a cafe on the corner which had outdoor seating and reasonably priced food.

  • Stayed September 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank adubrovs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Chicago Water Tower

Property: Sofitel Chicago Water Tower
Address: 20 East Chestnut St - Downtown, Chicago, IL 60611-2664
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Chicago
#9 Business Hotel in Chicago
#9 Romantic Hotel in Chicago
#10 Family Hotel in Chicago
#16 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Chicago Water Tower 4*
Number of rooms: 415
Official Description (provided by the hotel):
Sofitel Chicago Magnificent Mile bids you welcome with world-class downtown Chicago hotel accommodations - minutes from the Magnificent Mile, Michigan Avenue, the Museum of Contemporary Art, the Art Institute, and trendy boutiques. Designed by the French architect Jean-Paul Viguier, our downtown Chicago Illinois hotel is a 32-floor prism of glass, boasting 415 rooms, including 33 luxurious suites. Embrace modern design and rich architectural legacy at this luxury hotel in downtown Chicago, Illinois. ... more   less 
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Also Known As:
Sofitel Chicago Water Tower Hotel Chicago
Sofitel Chicago Water Hotel
Sofitel Water Tower Hotel Chicago
Chicago Sofitel

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