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“Understated Luxury” 5 of 5 bubbles
Review of The Peninsula Chicago

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The Peninsula Chicago
Ranked #3 of 187 Hotels in Chicago
Certificate of Excellence
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Understated Luxury”
5 of 5 bubbles Reviewed May 13, 2014

Stayed for three relaxing nights at this wonderful hotel. Ordered room service and soaked in the tub for hours every night. Service was wonderful. The only thing I thought was a little pricey was the parking at over $60 per night. Maybe that's the going rate now in major cities? Because we are Expedia Elite Plus members we also had complimentary breakfast. What a great bonus that was!
Oh, the best part was the bed. That was the most comfortable bed ever. I want to get one for our bedroom now.
And the location--steps away from Saks Fifth & Neiman, a dangerous combination for me.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pelliengee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 21, 2014
Dear pelliengee,

Thank you for sharing your feedback with us on your recent stay. I am pleased to read that you enjoyed our room service, the luxurious soaking tub and the convenience of getting to two of your favorite stores. I was especially pleased to hear you were delighted with our beds. If you would like to purchase one, please feel free to contact our gift shop and we would be happy to give you the contact information of the retailer.

Thank you for taking the time to post your comments on TripAdvisor. We all look forward to your return visit, hopefully again soon!

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,380 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed May 13, 2014

Stayed at the Peninsula a few weeks ago. Hotel room was roomy and comfortable. Loved the takeaway laundry bags and slippers! Our package included breakfast. We chose to eat at the cafe outside of the hotel. DELICIOUS!! A little casual french cafe with wonderful coffee, pastries and egg dishes - a great way to start the day! Service was superb! We requested an ice bucket the first night, and had ice waiting for us every evening thereafter. I'd recommend skipping the Chinese restaurant in the hotel. Pricey and not really very special. Location is easy to get to by train and is within walking distance to sight seeing, the Art Institute, the Bean and shopping!

A wonderful stay!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Terry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 16, 2014
Dear Terry O,

Thank you for sharing with us your recent experience. I am pleased to hear you found our hotel convenient to Chicago’s popular attractions, sight-seeing and of course shopping! I am also glad to hear you enjoyed our spacious guestrooms and our Pierrot Gourmet, is a favorite of many of our guests. We hope we have the privilege of welcoming you back again very soon.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 11, 2014

Just left one of best stays ever! Spent a weekend at the hotel with my daughter and twin grandchildren. They treated my grandchildren like royalty. The customer service, location, room and food was outstanding.
Will definitely stay again

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kay12rtds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 13, 2014
Dear Kay12rtds,

Thank you for visiting The Peninsula Chicago and for taking the time to share your gracious review. We are pleased to learn that you, your daughter and grandchildren had a most grand and enjoyable experience.

Thank you for posting your comments on TripAdvisor. We all look forward to your return visit again soon!

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sterling, Virginia
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 9, 2014

I stayed at the Peninsula for one night as I was speaking at a conference at the hotel. This was my first time at this hotel and I couldn't have been happier with the service and amenities. The desk drawer full of a pen, highlight, stapler, etc. was ideal as a business traveler. The addition of the fax/printer in another drawer is a dream for a business traveler. The room was spacious and the bed was extremely comfortable. I highly recommend this hotel.

Stayed May 2014, traveled on business
Helpful?
1 Thank DCTraveler17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 13, 2014
Dear DCTraveler17,

Thank you for choosing to stay at The Peninsula Chicago and for taking the time to share your thoughtful review. We appreciate your kind comment on the comfortable bed, amenities and guest room details. We are honored to have your recommendation, thank you for the gracious remarks.

We hope to welcome you back again soon!

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edina, Minnesota
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed May 4, 2014

We just spend a weekend in Chicago and stayed at the Peninsula again. It continues to be the at the top of the heap for this city. We just had a base level room and it is large, with a great bath (separate tub and shower and private toilet), a vibrant bar and outstanding service. The bottles of water at the bedside each evening is better than a chocolate. We had delicious breakfast room service both days which was included in the price as part of the Virtuoso and Peninsula benefits our travel agent gets us. And dinner at the Shanghai Terrace was wonderful. I wouldn't think about staying anywhere else. The only negative is the close proximity to Northwestern Hospital, so there was regular siren noise as our room faced Michigan Avenue. But any hotel in this area would have the same. With the proximity to so many restaurants and shopping it was worth it.

Room Tip: Use a Virtuoso travel agent to get a room upgrade and free breakfast. If you can spring for a corne...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drvalgemae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear drvalgemae,

Thank you for choosing The Peninsula again for your weekend stay in Chicago and for the complimentary review on TripAdvisor. We are very pleased that the accommodations, room service and Shanghai Terrace dinner with Virtuoso amenities met with your expectations. We are also happy to learn that even the occasional ambulance noise will not deter you from staying with us in the future.

Thank you for taking the time to post your review. We hope to have the privilege of welcoming you back again when your travels bring you to Chicago.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 4, 2014

I was told that this hotel was wonderful. My first experience with making reservations met with rude staff. We were locked out of room due to front staff errors. The concierge reserved our restaurant for the wrong date. With other centrally located hotels,this hotel would not be my first choice.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Yourfootdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear Yourfootdoc,

Thank you for choosing The Peninsula Chicago and for taking the time to post your review. I am sorry to learn that you received a very negative impression of our property due to rudeness of reservations staff, non-functioning room keys and erroneous dinner reservation and want to extend my sincere apologies. We take your comments very seriously and I would like to have the opportunity to speak with you directly to learn more about your stay, in order to improve our service. I hope you will contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

Thank you for your comments. I look forward to speaking with you.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 1, 2014 via mobile

Luxury at every turn. This place easily exceeded all of my expectations. The staff (of which there was many) was courteous and helpfull. The food was top notch. If you want to feel pampered ...this is your place.

Stayed April 2014, traveled on business
Helpful?
1 Thank Mike V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear Mike V,

Thank you for sharing your complimentary experiences at The Peninsula Chicago on TripAdvisor. We are very pleased that you enjoyed the luxurious surroundings and good food and found the staff helpful and courteous. We look forward to welcoming you back again soon.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Luxury Hotel in Chicago
#3 Family Hotel in Chicago
#4 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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