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“Still the best in Chicago!” 5 of 5 bubbles
Review of The Peninsula Chicago

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The Peninsula Chicago
Ranked #4 of 187 Hotels in Chicago
Certificate of Excellence
Edina, Minnesota
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Still the best in Chicago!”
5 of 5 bubbles Reviewed May 4, 2014

We just spend a weekend in Chicago and stayed at the Peninsula again. It continues to be the at the top of the heap for this city. We just had a base level room and it is large, with a great bath (separate tub and shower and private toilet), a vibrant bar and outstanding service. The bottles of water at the bedside each evening is better than a chocolate. We had delicious breakfast room service both days which was included in the price as part of the Virtuoso and Peninsula benefits our travel agent gets us. And dinner at the Shanghai Terrace was wonderful. I wouldn't think about staying anywhere else. The only negative is the close proximity to Northwestern Hospital, so there was regular siren noise as our room faced Michigan Avenue. But any hotel in this area would have the same. With the proximity to so many restaurants and shopping it was worth it.

Room Tip: Use a Virtuoso travel agent to get a room upgrade and free breakfast. If you can spring for a corne...
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drvalgemae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear drvalgemae,

Thank you for choosing The Peninsula again for your weekend stay in Chicago and for the complimentary review on TripAdvisor. We are very pleased that the accommodations, room service and Shanghai Terrace dinner with Virtuoso amenities met with your expectations. We are also happy to learn that even the occasional ambulance noise will not deter you from staying with us in the future.

Thank you for taking the time to post your review. We hope to have the privilege of welcoming you back again when your travels bring you to Chicago.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,381 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cleveland, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed May 4, 2014

I was told that this hotel was wonderful. My first experience with making reservations met with rude staff. We were locked out of room due to front staff errors. The concierge reserved our restaurant for the wrong date. With other centrally located hotels,this hotel would not be my first choice.

  • Stayed May 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Yourfootdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear Yourfootdoc,

Thank you for choosing The Peninsula Chicago and for taking the time to post your review. I am sorry to learn that you received a very negative impression of our property due to rudeness of reservations staff, non-functioning room keys and erroneous dinner reservation and want to extend my sincere apologies. We take your comments very seriously and I would like to have the opportunity to speak with you directly to learn more about your stay, in order to improve our service. I hope you will contact me directly at (1-312) 573 6520 or via e-mail at RichardSorensen@peninsula.com.

Thank you for your comments. I look forward to speaking with you.

Warm regards,

Richard Sorensen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 1, 2014 via mobile

Luxury at every turn. This place easily exceeded all of my expectations. The staff (of which there was many) was courteous and helpfull. The food was top notch. If you want to feel pampered ...this is your place.

Stayed April 2014, traveled on business
Helpful?
1 Thank Mike V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 9, 2014
Dear Mike V,

Thank you for sharing your complimentary experiences at The Peninsula Chicago on TripAdvisor. We are very pleased that you enjoyed the luxurious surroundings and good food and found the staff helpful and courteous. We look forward to welcoming you back again soon.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

Great staff. One of the best hotel bars around. Food- exceptional. Housekeeping- wonderful!
Located in the heart of the miracle mile. Rooms are elegant with high tech lighting etc. As a business traveler, I love that the writing desk is equipped with stapler, pen,pencil,eraser, paper, and sticky note pads. The best is that the desk houses a full size printer,fax,scanner!

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kotcho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 2, 2014
Dear Kotcho,

Thank you for visiting The Peninsula Chicago and for posting your complimentary review. As a business traveler, your comments about the writing desk with many necessary amenities were nice to hear. Your mention about our staff, food, housekeeping and our bar are truly appreciated.

We look forward to the privilege of welcoming you back to The Peninsula Chicago again soon.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potomac, Maryland
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

My wife and I returned to The Peninsula for the first time in a couple of years this weekend to visit with our daughter at U. of Chicago. We have been lucky enough to stay there a number of times previously and were anxious to return. We were thrilled to see that everything was still world class. It is one of the few places where a tense person like myself can actually relax. We typically have arrived there early (this time around 11:30) and they seem to always have the room ready. The Pool and fitness facilites are great. We ate dinner with our daughter and 3 of her friends from school at Shanghai Terrace and had a great meal. Everything about the Pen is top notch and we look forward to returning.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shoeguy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, May 2, 2014
Dear shoeguy57,

Thank you for visiting The Peninsula Chicago and for posting your nice comments. We are happy to hear that upon your return after a while you found our property still world class allowing you to check in early. We are especially pleased that you had a chance to dine in the Shanghai Terrace restaurant with your daughter and her student friends. Hopefully, we will have the privilege of welcoming you back soon when visiting your daughter at the University of Chicago.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

This property is world class. I am formerly a Meeting Executive that planned trade shows and conventions so I have been in my fair share of properties....and I am a tough critic. This property was amazing. Beautiful room, beautiful details, exquisite service and if you like to swim, this property has a lovely 25 yard lap pool. I have not been a fan of visiting Chicago because of the hassles, but suddenly Chicago seems like a wonderful destination if I get to stay here...even in winter!
Recommend getting reservations at the Chinese restaurant on site. Delicious!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Holly H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, April 25, 2014
Dear Holly H,

Thank you for visiting The Peninsula Chicago and for your complimentary review. As a professional meeting executive, your comments on our rooms, details, great service and spa facilities are truly appreciated.

Thank you for taking the time to post your review. We look forward to welcoming you back to The Peninsula, when your travels bring you back to Chicago. And on that occasion, we hope to see you dining at our Shanghai Terrace restaurant.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
the big blue marble
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

Can't say enough. We were in town to visit our daughter at UChicago and booked their Extra Night package. When they saw we had teens with us, they upgraded us to a suite, even though we told them the girls were staying on campus. The extra room made family time fantastic! The pool is great, too, and we loved the spa. Great location on the Miracle Mile, but quiet! Housekeeping even organized our computer cords and the doorman greeted us by name, so it felt like home. Felt like royalty as we had breakfast in bed one morning.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank phread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peninsula_CH, Manager at The Peninsula Chicago, responded to this review, April 25, 2014
Dear phread,

Thank you for your complimentary posting on The Peninsula Chicago. We are pleased that the upgrade made your family visit comfortable and fun and that you had a chance to enjoy the spa and pool. We are happy to hear our doorman greeted you by name, which made you feel especially welcome.
We hope you plan on visiting your daughter again soon and look forward to welcoming you back to The Peninsula Chicago.

Warm regards,

Richard Sorensen
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 East Superior Street, at North Michigan Avenue, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Family Hotel in Chicago
#4 Luxury Hotel in Chicago
#4 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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