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“Celebrating at the Peninsula” 5 of 5 stars
Review of The Peninsula Chicago

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The Peninsula Chicago
Ranked #2 of 189 Hotels in Chicago
Certificate of Excellence
Chicago
1 review
“Celebrating at the Peninsula”
5 of 5 stars Reviewed February 18, 2013

We stayed at the Peninsula this weekend to celebrate my wife's birthday. We live outside of Chicago and usually stay in the city with our kids once or twice a year. Though we had been to the Peninsula a number of times for events or drinks. This is the first time we had ever stayed there. It won't be the last. As others have noted, it is expensive. However, it is generally considered the nicest hotel in Chicago. Having stayed at just about every other of the top hotels in Chicago (the Four Seasons, Ritz Carlton, Trump, Park Hyatt, Waldorf) as well as many of the boutique hotels I would have to agree the Peninsula is at the top. We stayed in a deluxe suite. It was very spacious, well appointed and had great views. Service was great. The staff were universally friendly. The Spa is beautiful and busy. Were I to nitpick, the mattress on the sofa bed was awfully thin even for a kid to sleep on.

All in all, a great stay.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Movedaroundalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,265 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Chinese (Simplified) first
  • English first
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English first
St. Louis, MO
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed February 17, 2013 via mobile

The Peninsula sets a high bar, yet exceeded our expectations. My husband and I booked a winter couples getaway package, which provided a great value (compared to normal rates) with free breakfasts, valet parking, and room upgrade, plus lucky prize draw: we won gourmet chocolates, but there are a number of other pricier potential prizes.

Likes: Location was great, especially for shopping with Saks and Neiman Marcus right next to the hotel. Service was attentive and professional without feeling stuffy. Felt like a pretty strong staff to guest ratio, so no need is likely to go unnoticed or unmet. Concierge was courteous, prompt and effective when we asked for help with getting our dinner bookings moved up at a hard-to-book restaurant. Lots of wonderful little details in room service like evening turndown, bundling up charger cords, fitting our open champagne bottle with a rubber, pourable stopper while we were out, etc. Personal tour of health center and spa was a nice touch. Rooms were lovely, tasteful, and inviting with very large bathrooms. Breakfast and afternoon tea were fantastic, especially the live string duo playing classical music during tea from the balcony overlooking the lobby restaurant. Recommend requesting a window seat when making tea reservations as the 3-story floor to ceiling windows offer fantastic city views. I am a tea freak, and the tea was very good quality, with a nice variety of options. Breakfast/brunch on Sunday is an event: the displays of food and sweets was unreal. We did not travel with kids, but I have never seen a hotel cater to children the way this hotel did. Afternoon tea followed by ice skating on the Peninsula terrace seemed to be a winning combo for guests with kids. Had cocktails at the hotel bar on Friday night and enjoyed people-watching among an eclectic, but mostly well-heeled crowd.

Dislikes: Continental breakfast included hot and cold beverages and three pastries. Though the quality of the breakfast was very good, for $24/person, it would have been nice to have yogurt and fruit included, or cereals as a substitute for some of the pastries. Upgrading to the full breakfast for $11 offered a significantly better balance of food groups. Also, although I am rating cleanliness as a 5 here, my husband did find a green grape on our hotel room floor the night we arrived, which was a little concerning. However, the attention to detail shown throughout the rest of our stay more than made up for it.

Overall: Very highly recommend this property for couples and families. We will certainly make a point to return.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kmrmpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 16, 2013

The bar in and of itself make this hotel an exquisite experience ! I have seen celebrities at this hotel and the location is the best of the best. The staff is extremely helpful. You will feel like royalty here !

  • Stayed December 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AliHig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Hedland, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 5, 2013

My girl friend and I, plus her sister and 3 kids stayed at the peninsula hotel in January for three night, in the Peninsula suite OMG the suite is so big my girl friends sister got lost in the suite
The view from the out side balcony is so amazing from the 29floor this is in my top ten hotel to stay.
In Chicago it is the best and the staff are wonderful
Thankyou

Room Tip: All the rooms a great
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank peter c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, February 7, 2013
Dear Mr. C.,

Thank you for electing to stay at The Peninsula during your recent visit to Chicago. We are thrilled you and your companions had an enjoyable experience at the hotel. We appreciate the feedback and look forward to welcoming you back to The Peninsula soon.

Warmest regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
5 of 5 stars Reviewed January 30, 2013

Don't think twice, Peninsula is the best Chicago has to offer.
The location is great within in walking distance of all amenities of Magnificent mile.. Great restaurants. Very friendly, courteous and professional staff. Be prepared to pay % 58.00 for Parking and $ 44.00 for coffee for two and three Rolls.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank sakhie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, February 1, 2013
Dear Sakhie H.,

Thank you for choosing to stay at The Peninsula during your recent visit to Chicago. We are thrilled to hear you enjoyed the service, our restaurants as well as the convenient location. Our parking and continental breakfast rates are comparable to other five-star hotels in the city. We apologize if you found them to be more expensive than expected.

We look forward to welcoming you back to the hotel soon.

Best regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Level Contributor
131 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 stars Reviewed January 29, 2013

“Loved this Chicago stay! Visiting on business, The Peninsula had everything I could have wanted in a city hotel: outstanding service, convenient location, technologically equipped guestrooms, and a wonderful spa and fitness center for a few hours of ‘me time.’ The entire hotel staff went out of their way to ensure I had the best stay possible – a great feeling when traveling for business. Such a pleasant experience, I will surely return on my next trip to the windy city.”

Stayed May 2012, traveled on business
Helpful?
1 Thank Consigliera-S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, January 30, 2013
Dear Consigliera-S,

Thank you for writing such a complimentary review of your stay. We are thrilled you enjoyed your experience at The Peninsula including the service, the location and your guestroom. We are also happy to hear you had a chance to relax and spend time at The Spa and Fitness Center.

We look forward to welcoming you back to the hotel in the near future.

Warmest regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 23, 2013

During a day of shopping in downtown Chicago, we had tea in the dining room. Wonderful service. The treats were delicious and the presentation outstanding. We enjoyed a relaxing afternoon tea to the beautiful music of a stringed quartet. Reservations are required. Jeans are acceptable, but no flipflops. A must to be included for a day of shopping in Chicago. Walking distance from Macys.

Room Tip: Did not stay in the hotel.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Natesmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThePeninsulaChicago, General Manager at The Peninsula Chicago, responded to this review, January 30, 2013
Dear Natesmimi,

Thank you for choosing to experience Afternoon Tea in The Lobby recently. We are pleased to hear you enjoyed the cuisine as well as the lively String Quartet band playing in the background throughout the afternoon.

We appreciate receiving your feedback and look forward to seeing you again soon.

Kind regards,

Maria Zec
General Manager
Regional Vice President - USA East Coast
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Peninsula Chicago

Property: The Peninsula Chicago
Address: 108 E Superior St, at North Michigan Avenue, Chicago, IL 60611-2645
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Chicago
#2 Spa Hotel in Chicago
#3 Business Hotel in Chicago
#3 Family Hotel in Chicago
#4 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more   less 
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Also Known As:
The Peninsula Chicago Hotel Chicago
Peninsula Chicago
Chicago Peninsula

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