We have stayed at the Penninsula in Hong Kong which in my book is what all Hotels in this 5 star category should be measured against in all aspects so we were excited to give this Hotel a shot in Chicago. We came away overall with a great stay and were not disappointed. There were however some shortcomings that we felt did not put them at the 5 star level (more like 4.5) since 5 star really means near or at perfection. For example, we had a waiter for tea in the lobby (Reuben) that did not know how to smile and was slow; we had the same experience on two different occasions in the venue area where the service was slow to realize you were seated and slow to accomodate. Food was great though. Spa service and facilities were also excellent (we stayed at hotel for 5 days so we really experienced a lot). Housekeeping also fell a little short. For example, we had a suite with a hide-a-bed that our daughter slept on and on second night turn-down service failed to show up so we had to pull the hide-a-bed out ourselves which had no sheets so we had to call for them to come make up the bed (why they stripped it from the night before I have no idea). Again, not a huge huge deal, but something a five star should not miss. Certainly would stay again, but at their rates I might also give Trump a try or Four Seasons.
- Official Description (provided by the hotel):
- Located at Water Tower Park on the "Magnificent Mile," the city’s premier shopping district, The Peninsula Chicago is the city's most luxurious and sophisticated hotel, offering guests all possible amenities and services. The Peninsula Chicago is a proud recipient of the Five-Star, Five-Diamond Award, and was also recently awarded "#1 Large City Hotel In US And Canada" by readers of Travel + Leisure. The Peninsula Chicago's 339 luxurious guestrooms and suites are among the largest in the city and are exquisitely furnished in a contemporary yet classical style, with a state-of-the-art electronic system that provides guests the ability to control guestroom features with the touch of a button. At the top of The Peninsula Chicago, you’ll find the world-renowned Peninsula Spa. An intimate, indulgent environment featuring innovative spa treatments, gracious service and magnificent facilities including a half-Olympic length swimming pool on the 19th floor overlooking the Chicago skyline. With three distinctive restaurants and a bar, guests can choose from a diverse array of superb dining options. Shanghai Terrace is notable as much for its intensely flavored Shanghainese and Cantonese delicacies as for its matchless service and 1930s supper club atmosphere; The Lobby provides an incredible breakfast, lunch and dinner menu, live entertainment and delectable afternoon tea in elegant surroundings; The Bar offers a sophisticated menu of cocktails, port; and Pierrot Gourmet is a European-style cafe ideal for casual, light fare. ... more less
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- Also Known As:
- The Peninsula Chicago Hotel Chicago
- Peninsula Chicago
- Chicago Peninsula