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Fairfield Inn & Suites Chicago Downtown/Magnificent Mile
Ranked #39 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed May 2, 2013

Not bad for a low budget hotel. I did read the worse reviews prior to visiting. For $109 a night, this place is a steal. Check-in and check -out was quick. My room was a decent size. The bed was clean. The bathroom was clean. The staff were nice and kind. Only suggestions, is the carpet and chair could used a stream cleaning. The radiation had some missing vents and were cracked and the shower faucet was cracked. One review stated that there was a smoke smell coimg out of the radiator. It was explained to me, that it was from the venting system which was shared with a neighboring restaurant. I did experience that for about 2 days out of a 5 night stay. It was only for a few hours and it was a hickory smoked smell during the hours of 6-10. It didn't bother me much. Some guests stated that it was noisy. This is downtown, so that may be a problem for those not used to city sounds, Plus the hotel is near a hospital. However, with the windows closed, it was not bad. As for the continental breakfast, it is what it is, Free! Go early as most showed up during the last hour and sitting is tight. Overall, I would stay here again. Great location, Near the subway and buses plus lots of places to eat at. Next time, I would request the suite as I wanted a fridge and micowave in my room. The photos are accurate. What you see, is want you get.

  • Stayed: April 2013, traveled with family
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Thank enatural3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,106 - 1,112 of 1,737 reviews

Reviewed May 1, 2013

We are from a college town in Kansas and visiting Chicago was a trip we were so excited about. We do not know the wheres and the hows around town. The day we came, the front desk staff was so helpful providing us leaflets and maps to get to dining places around town. Housekeeping was helpful too and knew the things we needed like bottled water and provided us with these even without asking. We stayed at the 3rd floor and although we wanted to stay in a room facing ontatio street, the room was just fine because the queen bed and pillows are comfortable. Breakfast was good too! I will definitely suggest to friends and family to stay here if ever they visit chicago. Thank you to the entire staff. Our 3 nights and 4 day stay in Chicago was the best in this hotel!

  • Stayed: April 2013, traveled on business
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Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2013

From check-in to check-out and beyond, our stay at this hotel was easily the best I've had in Chicago, and I've stayed at quite a few hotels in the Windy City, but this location was hands-down the best. The entire staff was very friendly. The rooms were wonderful. The location was great. This hotel experience was better than any other place we've stayed in Chicago. When we needed an extra blanket, security delivered it to our room with a smile and a sense of humor. The front desk even called a cab for us when we weren't even at the hotel. Charles, the concierge, spent time with us to suggest which Italian restaurant to eat at and his advice was spot-on. If Charles is not awarded "Concierge of the Year", it would be a travesty. They held our bags well beyond checkout and let us relax in the breakfast area later in the day so we could have a place to come to while waiting for our late flight out. Breakfast was great. The maids were friendly and accomadating. Everything about this hotel was fantastic. It's easy to see that this location is managed very well. I highly recommend this location to anyone planning a trip to Chicago. We will absolutely stay here again.

  • Stayed: April 2013, traveled as a couple
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Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

Location says it all. Just 1 1/2 blocks off the Magnificent Mile and within long walking distance of the Navy Pier, the location couldn't be any better. The entire staff was the nicest and most helpful I have ever had at any hotel at any price. From suggestions as to where to eat, nightlife, attractions and anything else, the staff was there to help out at any time. The security was also good. Some reviews commented that the size of the rooms were a bit small, however, it was neat and clean and large enough for anything you needed to do. The breakfast was good too.

  • Stayed: April 2013, traveled as a couple
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Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

We stayed at the Fairfield Inn & Suites in Chicago on East Ontario Street. Centrally located. Very very friendly service. We had a suite on the top floor. Parking, breakfast were included and the breakfast was terrific as was the friendly service. Very helpful at the front desk and the valet parkers were also helpful. Our room was quiet, had a fridge, clean comfortable sheets and bed.

Room Tip: Top floor, back away from Ontario Street
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  • Stayed: April 2013, traveled with family
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Thank chrlea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

We can't say enough wonderful things about this hotel and it's staff and location
the cleanliness,helpfulness are such a treat -from when we first pulled up thru our departure
The linens are soft and quality,the room was just the right size for the two of us for a 4 day convention stay-Another Fantastic feature is the lighting...lots of it,and the vanity area Hooray you can actually SEE to put on makeup! The housekeeping staff are friendly and effiecient-there are no bad or coverup odors-all feels really fresh-the breakfast wonderful and varied-We have never felt so welcome at any hotels - Monica is fantastic,friendly,professional,helpful AND from when we checked in to our departure she called us by name Mr and Mrs Hanson-The location of the hotel is great so much accessible just with a little walk-right over to the Mag Mile Thank you so much Fairfield Inn & Suites Downtown Chicago!

Room Tip: We had a room on the 11th floor facing Ontario,because I was aware from other reviews before time...
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  • Stayed: April 2013, traveled as a couple
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Thank Cherpurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

A great value in Chicago and the staff is very nice and helpful from the valet, to the front desk to the maid staff. Everyone was very polite, friendly and helpful.Location is good for Miracle Mile, Navy Pier and most of downtown.

  • Stayed: March 2013, traveled with family
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Thank Roy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer K, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded May 2, 2013

Dear Roy N San Ramon, California,

Thank you for mentioning our staff in your review, customer service is very important to us and as a team we are grateful for the time you took to write about our staff and hotel, we are so glad your time with us was a memorable experience, we look forward to you visiting us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Chicago Downtown/Magnificent Mile

Address: 216 E Ontario St, Chicago, IL 60611-3258
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#13 Best Value Hotel in Chicago
#38 Business Hotel in Chicago
#44 Family Hotel in Chicago
#50 Romantic Hotel in Chicago
Price Range: $91 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Chicago Downtown/Magnificent Mile 2.5*
Number of rooms: 185
Official Description (provided by the hotel):
Welcome to Fairfield Inn & Suites by Marriott Chicago Downtown/Magnificent Mile. Our unique, contemporary Downtown Chicago hotel's features are ideal for business and leisure travel. We offer 15 stories in the heart of the Magnificent Mile, with 185 guest rooms and guest suites. Our Magnificent Mile hotel's staff and atmosphere is friendly and fun, yet down to business when you need us to be. We provide a comfortable, affordable oasis in Chicago’s Downtown area, near everything you could require or want in Chicago. All of our rooms include free breakfast and complimentary high-speed Wi-Fi. We are one of the closest hotels to Navy Pier and to Michigan Avenue shopping. ... more   less 
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Also Known As:
Fairfield Inn & Suites Chicago Downtown Hotel Chicago
Fairfield Inn And Suites Chicago Downtown
Fairfield Inn Chicago
Fairfield Chicago
Chicago Fairfield Inn

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