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“AWESOME HOTEL; SUPERB SERVICE!”

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Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Ranked #75 of 187 Hotels in Chicago
Certificate of Excellence
OHIO
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“AWESOME HOTEL; SUPERB SERVICE!”
Reviewed April 25, 2009

My 16 year old daughter and I stayed at the Embassy Suites Lakefront in Chicago for
four nights over Spring Break in April 09. What an awesome experience we had!
We arrived a little early and expected to wait to be able to get checked in but we were
assigned our room immediately. The room was perfect. I am more than picky about
cleanliness and the room was immaculate. We have stayed at several other downtown
Chicago hotels and this is by far the best and also the biggest. The other hotels we
have stayed in were tiny; the Embassy Suites is huge with a living area, bedroom (with
an amazing city view!) and bathroom. The room was equipped with a small fridge,
microwave and sink which was really nice too. The bed was heavenly with a down
comforter that was out of this world!
The doormen were always very friendly as were the front desk, the breakfast staff, the bartenders and the housekeeping staff. The free cooked to order breakfast was wonderful with many choices such as omelets, pancakes with strawberry and blueberry toppings, bacon, sausage, cereals, english muffins, bananas, oranges, biscuits and gravy, scrambled eggs, yogurt, melon, pineapple as well as a wide variety of beverages. The happy hour was also an added bonus with free drinks from the bar from 5:30-7:30PM each night. The location of this hotel is perfect; a couple blocks east of Michigan Ave and a couple of blocks west of Navy Pier. We walked everywhere for dining, shopping and sightseeing! Every single employee at this hotel was more than willing to go out of their way to help if help was needed. There is also a Cinema right around the corner as well as a Walgreens. Across the street is a fine grocery store with anything you would need.
I am so happy we chose this hotel and can't wait to return again. I was so impressed
and I have stayed in a lot of hotels. Thanks Embassy Suites Lakefront Chicago; WAY TO GO!!

  • Stayed April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bremarv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,973 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2009

Stayed here for 3 nights in April..... and certainly would not stay here again.
Stayed at the other Embassy Suites dowtown (only a few hundred yards away) for 6 nights in February, and the difference was unreal (much better).

The staff are just about the rudest I have ever come across in a hotel...
When we arrived in our taxi from the airport, two members of staff sat and watched as we struggled through the doors with our suitcases.
We were then greeted at the front desk by the grumpiest person I've ever had the displeasure of dealing with..... and God forbid you need to phone the operator with any queries, because they are seriously not interested in answering any questions.

The nearby Embassy Suites is in a better location in my opinion, and the staff are just about as friendly and helpful as you can get. There's a good reason it's rated higher on this site.

P.S. The walls are very thin too, so if you are unlucky enough to have noisy neighbours, then good luck getting to sleep.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DFIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2009

This hotel was very nice and clean. The service was exceptional everywhere from the bellhops when you first walked in to the desk staff, the bar staff, and the cleaning staff. The room was very large and had three sinks (one in the bathroom and two outside the bathroom). The manager's happy hour is a great way to relax before a night on the town.

  • Stayed April 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kee434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Cal
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2009

The woman taking our made-to-order breakfast orders had an amazing memory.... and my eggs were perfect every time.
I like that they served cooked oatmeal rather than packets of instant-oats which so many other hotels have with their free breakfast. The fruit was fresh and sweet.

We were there on business and never tried the pool or fitness center. It seems like a place where you could stay easily with kids.
Our beds were comfy. I like the furniture.
They provided shampoo, conditioner, and soap in our room. We asked the friendly competent front desk staff and were immediately given shower cap, body lotion, etc. I guess they aren’t putting one of everything in the rooms now to prevent waste? My partner comment on how well trained staff was...several times.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWNorthernCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Ontario
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 20, 2009

Just got home from a 3 night stay at the Embassy Suites Downtown Chicago - Lakefront (Mar 15-18). After reading some reviews I was a little hesitant, but I work in a hotel so I'm very aware of how picky/unreasonable people can be so I kept an open mind. I was travelling with my boyfriend and another couple (mid to late 20s).

When we arrived at the hotel at 12pm, we were greeted by the friendly doormen and took the elevator up to the Sky Lobby. Dinah at the front desk checked us in with no problem or hesitation even though we were 4 hours early. She was so frienly and helpful and has excellent customer service skills. Next, we went up to our rooms on the 17th floor, using a different elevator than the one we took to the sky lobby. At first, this seemed a little annoying (because you couldn't take an elevator from your room all the way down to the main floor) but we eventually grew used to it.

The room was GREAT!!!! Very spacious, clean, comfortable bed and furniture, 3 sinks in total, good sized televisions....really couldn't have asked for more. The wireless internet in the room is $15.00 and I didn't find it to be that slow. If you don't want to pay the fee, you can access the internet in the business center for free and it is open 24 hours a day.

The managers reception is an awesome way to start off your night. It is from 5:30-7:30 every night. You can only order one alcoholic drink at a time but there is no limit to the number of drinks you can have within the 2 hours (unless they have to cut you off). They also provide chips, salsa, and some other munchies. The bar tenders were very friendly and will make pretty much any drink you want. The line was long at times, but I didn't find the wait to be bad at all. (P a t i e n c e )

Breakfast was great. They had a good variety and it was very convenient. The line for the omelette station can get a little long but if you just want a buffet style breakfast, they have a seperate cart for that where the line is very short (they only put it out when the hotel is over 50% occupancy).

Overall, our stay was wonderful. I really can't complain about anything. I would definitely stay at this hotel again for several reasons:

- Breakfast and Managers Reception
- Great service from front desk, bar tenders, breakfast staff, and housekeeping attendant.
- AWESOME location (only 2 blocks from the mag mile and close to Navy Pier)
- Clean, spacious, and comfortable rooms.
- Good and friendly atmosphere!

Hope this review helps :)

  • Stayed March 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Aimer83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin , Ireland
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed March 11, 2009

Just got back from a 4 night stay here with my wife and 6mnth old . Staff were friendly and helpful . Found the breakfast to be excellent . Didnt make the managers reception , but it's there . Pool opened at 6am which suited us perfectly and was clean and uncrowded. The suite suited us as we had our young daughter asleep in the complimentary crib while we watched TV in the other room and in the morning one of us sat with her in the lounge while the other got some sleep in the Bedroom. All this for $120 a night and only 2 blocks from Navy Pier one direction and 2 blocks to Michigan Ave. the other . Everything (touristy) in walking distance . While the wireless access is expensive , there is complimentary Internet Access in the Business Center available to all guests . All in all a great place for a break with kids . Very impressed

  • Stayed March 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DubsDowntown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, NV
Level Contributor
193 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed March 7, 2009

I've stayed at many Embassy Suites and have generally had excellent experiences. Though this ES was tolerable, it was a bit of a letdown because it appeared to be a stripped-down version of the original concept. Good points: Excellent location for business; nicely finished rooms though a tad smaller than most I recall in this line. Staff are friendly and competent; cooked-to-order complimentary breakfast and Manager's Reception are, as always, strong pluses. The breakfast co-ordinator was really wonderful. An inexpensive pub-style restaurant at ground level was convenient for quick meals, and a grocery store across the street was also useful. Other points were not as strong. First, if they *must* charge for internet access (which costs them basically nothing), they shouldn't charge $15 per day *and* have only insecure wireless connections available. Upkeep was spotty; though clean, the rooms had one burned-out light bulb and the light at the computer station wasn't working either; in fact that light-and-plug combination had no power and there was nothing we could do about it because it was hard-wired. The interior courtyard, lush and gorgeous in most Embassy Suites, was open and sterile, dominated by a large vertical slate fountain that was damaged and was not in operation, nor had it been for a long time. A couple of rows of "bamboos" added a bit of green but the long-dead plants, to which plastic leaves were attached, had split open. Altogether rather depressing. But, if they fix some of these issues, and brought the hotel's atrium back up to ES standards, and held back on Internet fleecing, I'd recommend the place highly.

  • Stayed March 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoItinerant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Property: Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Address: 511 North Columbus Drive, Chicago, IL 60611-5590
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Chicago
#56 Family Hotel in Chicago
#61 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown Magnificent Mile 3.5*
Number of rooms: 455
Official Description (provided by the hotel):
The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites

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