Although a wonderful location in a great city, it was apparent from the time we stepped into the hotel that the culture was not one of "customer orientation." Too much to go into detail in a single review, but lets just say I would "not bother" with this hotel with many other great choices in the area. Issues ranged from not being available to assist with luggage (poor attitude); to being given a room with torn drapes and peeling wallpaper; to doormen unwilling to hail a taxi for me when it was raining cats and dogs (but happily watched as I stood out in the rain to do so). It was a humiliating situation and a situation that would never occur in 99.9% of other hotel facilities. They simply did not want to get wet, but had no problem with a person who just bought 100 rooms and conference facilities getting wet. Still cannot get over it. I did finally speak to the Assistant Manager who apologized, but I had to seek him out...no one sought me out.
- Official Description (provided by the hotel):
- The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more less
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- Also Known As:
- Embassy Suites Chicago
- Embassy Downtown Lakefront Suites
- Chicago Embassy Suites