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Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Ranked #78 of 190 Hotels in Chicago
Certificate of Excellence
Wisconsin
Level 6 Contributor
141 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great Hotel”
Reviewed August 26, 2013

This hotel is just a few blocks away from Navy Pier to the east or Michigan Ave. to the west so the location is great. The staff were always helpful and efficient.

Each night we enjoyed the snacks and drinks and each day we started with breakfast here. The breakfast was very good. The omelettes were my favorite. At times the lines were quite long for drinks or made for you omelettes. You will still need to eat more food for your evening meal though.

Our room had a good view of the Trump Tower/Wrigley Building. We were on the 10th floor. It was a quiet area for sleeping. Previously we stayed at a hotel on State/Grand. Much louder there due to sirens and traffic. The room was not spacious but did have two sinks which helped. Our family of 5 had enough room and enough places to sleep.

We used the pool. It's not huge so if there are many people it's cramped. The hot tub was also good. There's a sauna in that area too.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Pern453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,159 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
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Floral Park, New York
Level 5 Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 24, 2013

Embassy Suites' setup to me at least feels as if you're in a prison cell block and suddenly all the doors will open or shut, but that being said, which was really of no import to me, the hotel was great, good location, good room, great staff, helpful and for the most part knowledgeable. The free breakfast was really extensive and very good and it was really nice to come back at night for the free drinks and snacks. Would definitely stay here again.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank marcathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lower Hudson Valley
Level 5 Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed August 22, 2013

Stayed two nights with the family at the Embassy Suite. Can't beat its convenience to downtown and the Navy Pier. Hotel room was clean and big enough for five people and the free breakfast is very good, but you will have to wait a long time for cooked to order stuff.

Valet parking was expensive, but necessary if you drive and don't want to waste time looking for parking yourself. Elevators were a little bit of an issue as you take one bank to reception
on the sixth floor and another bank to your room. There is very nice supermarket across from the hotel to stock up on provisions.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Level 5 Contributor
59 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed August 20, 2013

This is an excellent hotel in downtown Chicago. Walking distance to Navy Pier and Michigan Ave. The King suites are large. The beds are comfortable. The elevators are fast. Manager's happy hour from 5:30 to 7:30 daily (free drinks and snacks) and free breakfast daily!

Parking is not cheap. $39/day, but that may be the going rate for that area of Chicago, I don't know.

Room Tip: Don't eat the scrambled eggs at the free breakfast buffet (chunky)
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank HabsFan21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sylvania, Ohio
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 19, 2013

Mold in bathroom around tub, fixtures and on ceiling! very ran down hotel rms broken scraped up furnishings in entire rm, peeling wallpaper and stained smelly carpet! Also the thing I hated the most was felt like there was no privacy having to close the wood slat blinds which u could see in fm the halls. After immediately getting here b/c rm ph didn't work called fm my cell and stayed at the marriot on miracle mile which was the best experience ever & for 0ver $100 less!!! & closer to mi ave ;)

  • Stayed July 2013
    • Value
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Helpful?
1 Thank Sonia419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CHIRE, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this review, October 14, 2013
Dear Guest -

Thank you for taking the time to let us know about your experience at our hotel. We take a great deal of pride in meeting our customer’s expectations and are disappointed anytime we fall short of that goal. Your input and concerns are appreciated.

Again, thank you for taking the time to bring this matter to our attention. We value your business and will continue to work hard to exceed your expectations.

Sincerely,

Syed E. Hasan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerrville, Texas
Level 4 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 18, 2013

Would not stay here again, basically agree most of the other reviews except the breakfast and the reception were not great, unless you like standing line 10 minutes for a eight oz beer and stale chips. Is a great location for downtown.

Stayed August 2013, traveled with family
Helpful?
1 Thank Dealer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_CHIRE, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this review, October 14, 2013
Dear Guest -

Thank you for sharing your comments about our hotel on Trip Advisor. We strive to offer more than just an average stay, and we are very sorry if we let you down in some areas. Be assured that your comments will be shared with our management team. While the hotel can get busy and the complimentary bar can be crowded, there is absolutely no excuse for the chips to be stale. We are going to make sure this never happens again!

Again, we thank you for your feedback and hope to have the opportunity to welcome you back in the future.

Cordially,

Syed E. Hasan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, Indiana
Level 4 Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 17, 2013 via mobile

We come to Chicago often and had never stayed at this Embassy Suites. Very nice, great location. Will definitely stay here again. Excellent rooms, very clean. Very close to Navy Pier and easy to get transportation from there.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ladydi81249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Property: Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Address: 511 North Columbus Drive, Chicago, IL 60611-5590
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Chicago
#49 Luxury Hotel in Chicago
#56 Family Hotel in Chicago
#61 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Embassy Suites by Hilton Chicago Downtown Magnificent Mile 4*
Number of rooms: 455
Official Description (provided by the hotel):
The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites

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