For our recent trip to Chicago I booked this hotel for its the prime location. It was rather expensive ($265/night) but I thought it would be worth it, based on previous experiences at other Embassy Suites. Valet parking was $51/night, $36 for self parking. The lobby wasn't as lush as the others with fewer plants and none of the walkways on the floors above. Our suite was clean but shabby. The pictures on the wall were crooked and one of the lamps was broken. The electrical outlet at the desk wasn't working either. I will say that breakfast was wonderful, though and the staff was friendly and efficient. We decided to leave a day earlier than originally planned. When I went by the front desk and told them we were leaving the next day they simply adjusted our reservation and said thanks. When I got home I saw an additional fee on my bill for $87.31. I called the hotel and was told that we had been charged an early departure fee. When I said I hadn't been informed about it I was told "I guess not or you wouldn't have called to complain. Okay, I'll take it off", which she did. What if I hadn't noticed it? How many people have been charged this ridiculous fee? We've stayed in hotels all over the world and have altered our dates several times. I have never before been charged an early departure fee. Anyway, let's just say that we won't be staying there again!
- Official Description (provided by the hotel):
- The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more less
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- Also Known As:
- Embassy Suites Chicago
- Embassy Downtown Lakefront Suites
- Chicago Embassy Suites