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“Good hotel, but wifi charges are a deal-breaker”

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Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Ranked #82 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed April 2, 2012

I visited this hotel with my husband for a conference I attended. It was on the list of official conference hotels with a shuttle to McCormick Place, and the Tripadvisor reviews also helped with the decision.

Check-in was easy, and we got the room requested, a king corner suite. The room was clean (initially smelled like some kind of spray, but that wore off) and it was nice having all that space (about 500 sq ft) but not really necessary. We did appreciate the mini-fridge and microwave, though. Bathroom was average. The room decor was a bit dated but the design of the hotel itself was lovely -- built around a large atrium, and with glass elevators facing out.

The main problem was the wifi charges: $15/day/device! We had 2 iPhones and 2 laptops. That would have come to a total of $300 for the stay. Fortunately my husband got them to reduce it somewhat, and I also used wifi at McCormick Place. Had we known in advance, we likely would have stayed elsewhere. This may not be a problem for other people, though.

As others have said, the included breakfast is good with lots to choose from. We avoided long lineups by going early, which I had to anyway. The lineups for the "manager's reception" drinks were often unbelievable. I could not imagine waiting 30 min for a "free" drink, in our case soft drinks.

The location of this hotel is very good: right downtown, within easy walking of stores such as Ferragamo, Bloomingdales and NM, specialty music stores, lots of coffee shops, as well as a fun mall with Macy's and a good food court.

As our flight was at 8 pm, we were luck to obtain a 5 pm checkout for only $50.

Overall we were fairly impressed by the hotel and the price (considering the conference) wasn't too bad -- but the wifi charges might be a deal-breaker for any further trips.

  • Stayed: March 2012, traveled on business
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Thank CrystalVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,706 - 2,712 of 3,306 reviews

Reviewed April 1, 2012

THE GREAT

To start off the location was great within 1 square mile to everything. The valet parking was great I do not recall his name but the big guy at vallet was very respectable to deal with. Very professional and made you feel like a VIP. Gonzalo at the front desk did the same. He had comp tickets to the House of Blues which was awesome. The managers drinks, and breakfast made the price of the hotel worth it. Other reviews about the drinks and breakfast stated long lines. All I have to say is if the alcohol was not free then you would not have to worry about the line and the same with breakfast the time waiting in line is worth the cost again which is free they also turned the tables over quick and set up extra tables so finding a place to sit and eat was no wait. Alcohol and snacks value each night was 30 bucks for the 3 of us and the snacks were a nice touch. Breakfast I would value that at 45 for the 3 of us each day with tip for the amazing omelets. The view was nice being on the 15th floor. Everyone we came in contact with seems to take pride in their job not matter their job title and focused on the customer experience.


THE BAD

Now the places in need of improvement.

The signage needs improved to know how to get to the front desk
The room needs maintence wallpaper peeling door damage and light socket broken mini fridge not cold need better qality shampoo and soap and no bathrobe found. The pool is very small long but half the with of a regular pool and the hottub was not hot.

THE UGLY

Was LIED to about the parking being included with the reservation I asked multiple times to the reservation lady ouch 100 bucks for 2 days I did not expect. I know we could have left but we were there and the things that happened above made it a little easier to swallow.

NO FREE INTERNET seriously I get free Internet at the 50 a night at a crappy hotel and I paid 300 a night hotel with Internet that cost 15 bucks for 24 hours

Overall I will return it was an overall great experience once there.





  • Stayed: April 2012
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Thank Belsbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2012

Recently stayed here, building looked good from the outside, on the map the location also looked good and so too was the lobby, but that's there were things stops.

The rooms smelled and I rate them at a category 2. If I had to be in the area, I probably would pick the Shearton which is a block away. Lesson learned, don't be fooled by the pictures on the website.

  • Stayed: March 2012
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Thank universalmgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2012

I chose this hotel because it's close to the Gleacher Center where I was attending a class. I found my room to be in need of some updating. For example, there were numerous marks on the wall, the lamp shades were soiled and the shower handle was falling apart. The breakfast is very good, especially the omlettes.

  • Stayed: March 2012, traveled on business
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Thank KathyB399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2012

We pre registered because we arrived in Chicago before our check in time. The lady at the front desk told us to go ahead and enjoy the free breakfast! The made to order omlettes were fantastic, and the selection was phenomenal. The lobby was gorgeous! I loved the fountains and foliage. There were plenty of elevators for the large crowd of stylists there for America's Beauty Show. Our room was spacious and clean, and I can't imagine having a bad view! All staff were extremely polite and welcoming. If I come back to Chicago, I will definitely consider coming back here!

  • Stayed: March 2012, traveled on business
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Thank Stevie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

Embassy Suites are our choice for the breakfast, room size and evening reception. All those reasons were factors in choosing this hotel in general.

Specific to this location is the wonderful view of Lake Michigan and the convenient location to downtown and the Magnificent Mile. In addition, the staff was welcoming and gracious from reception to the bartender.

The hotel is one block off of the main transit lines, but a comfortable walk to them or to Millennium Park (just across the river).

I'll stay here again.

  • Stayed: April 2011, traveled with family
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Thank CandidOpinions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2012

Nice facility, nice location, good rooms, good breakfast, nice small gym with new precor equipment. The only problem is no service. Long lines at reception and often only one staff working.

  • Stayed: February 2012
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1  Thank j889814672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Address: 511 North Columbus Drive, Chicago, IL 60611-5590
Phone Number:
Location: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Chicago
#49 Family Hotel in Chicago
#50 Luxury Hotel in Chicago
#61 Romantic Hotel in Chicago
Price Range: $109 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Embassy Suites by Hilton Chicago Downtown Magnificent Mile 4*
Number of rooms: 455
Official Description (provided by the hotel):
The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites

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