Thank you for leaving feedback regarding your recent stay with us. Our guest feedback is important, as often times it may pinpoint an area of needed focus and attention. At W City Center we strive to uphold the highest level of service and provide an exceptional guest experience for each person who graces our property. This guest experience includes the cleanliness and overall upkeep of our guestrooms and common areas. To hear we have fallen short of that goal in any aspect is something we take very seriously and I'm disappointed to hear that your stay with us did not live up to your expectations. Our Style Department leaders have been alerted of your feedback regarding your guestroom's bedding and are working to locate the issue outlined, rectify the issue, and take the necessary steps to make this incident into a training opportunity to ensure that this experience does not repeat itself. I apologize for any discomfort caused by your guestroom's bedding.

Although the base rate for your reservation may have totaled $397, that would not include any applicable local occupancy taxes, which in our area is, unfortunately, 17%. Our standard $200 incidental hold is applied to every guest checking into our property. This incidental hold is set in place to cover charges that may be incurred during your stay (i.e. valet parking, in-room dining) and would have been outlined within your reservation's confirmation. And I apologize that the terms and conditions of your rate were not properly communicated to you.

I hope that on your next Chicagoland visit you'd allow us to make a more favorable impression. If your travels do lead you in our direction in the near future feel free to reach out to me, the property's W Insider. I'll do my very best to ensure a more memorable stay.

So glad to hear that you enjoyed your stay with us! We do have minifridges available upon request. On your next visit, let us know of your needs and we'll do our very best to accommodate them. See you on your next downtown Chicago getaway!

Thanks for staying with us and leaving feedback regarding your stay. So glad to hear that you enjoyed your time here in downtown Chicago but surely disappointed to hear that your guestroom didn't live up to your expectations. Having been built in the 1920s, our unique structure does cause some variance between rooms especially with our location in the financial district. Since the construction of our storied property, many new, taller high-rises have popped up around our building and downtown Chicago as a whole. That being said, some of our rooms do tend to be a bit closer to nearby buildings than others, inhibiting views from most rooms. On your next visit, be sure to reach out to me, the property's W Insider. I'll do my very best to get you into a room with a nice view of the Chicago skyline and hook you up with recommendations that better suits your style.