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“City Center Kool”

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W Chicago - City Center
Ranked #118 of 191 Hotels in Chicago
Reviewed April 5, 2013

Great place. Very good vibes. The decor when u walk in, takes ur breath away.
Service was great. Upgraded 2 a larger room an was veryhappy. Sits by the train
track, but what of it? Noise sounded like the wind blowing, no prob. Right where u
want 2 be in the middle of Chi town. Try it. U will be happy at W Chivago-City Center.
They hav a sister hotel on Lakeside, looks jus as kool. Try the Acura experience.
Free car to ur destination for the nite. Roc on Chi City!!!!

  • Stayed: March 2013, traveled with family
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Thank Tama27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Review Management at W Chicago - City Center, responded to this reviewResponded April 11, 2013

Hello there,

Thank you for the wonderful review that you have provided for the W Chicago City Center. I am happy to read that you enjoyed the ambiance of the hotel and were also able to utilize our signature "Acura Experience" which provides complimentary drop-off services within five miles of the hotel.

What I am most pleased to read about is that you enjoyed the wonderful service that we offer our guests. It is our top priority to provide a "WOW" factor to all of our guests through our style, wonderful location, and most of all our service.

We look forward to welcoming you back to the W Chicago City Center in the near future.

Travel safe and travel often,

Dillon Elkin
Review Management

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1,456 - 1,462 of 2,634 reviews

Reviewed April 5, 2013

Stayed here during my daughters college search. We like to walk and take train so for us the location was perfect, near all transit routes. Hotel was beautiful and my girls said it was the "coolest they have ever stayed in" and these spoiled girls have been everywhere!

  • Stayed: March 2013, traveled with family
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Thank JOHN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Review Management at W Chicago - City Center, responded to this reviewResponded April 11, 2013

Greetings,

Thank you for taking the time to provide such a great review of the W Chicago City Center. I am pleased to read that our location was ideal for your visit. As we strive for "cool" I am happy to read that your family thought we were exactly that.

If Chicago is the college choice for your family then we look forward to welcoming you back to the W Chicago City Center very often!

Travel safe and travel often,

Dillon Elkin
Review Management

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Reviewed April 4, 2013 via mobile

Stayed here for a business trip April 2013. Love the very cool lobby and tricked out rooms with everything you could want. The W is a block away from the Willis (formerly Sears) Tower and is within walking or short cab ride distance from all the great Chicago attractions. I was able to take advantage of the "Acura Experience" where the hotel drives you in a brand new Acura anywhere within 5 miles which was a nice amenity. Service was pleasant and rooms were clean. All in all, a well managed and fun Starwood property and I will definetly return again.

  • Stayed: April 2013
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Thank mustangs01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2013

the workers here are really crazy. i stayed at this hotel for a research conference. it was late, and since i had roomed with one of my colleagues and didnt want to disturb her, and the lobby was noisy since there is a bar there, i decided to phone call my husband in the gym (since it was the only quiet place I could find since it was empty). the security guard and maid rudely accused me of being in the gym to "sniff the furniture" and accused me of not being a guest in the hotel. stay here if you want to be treated rudely, and want to stay in a tiny room.

Room Tip: don't stay here. there are better hotels in chicago
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  • Stayed: November 2012, traveled on business
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1  Thank need f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Director of Operations at W Chicago - City Center, responded to this reviewResponded April 4, 2013

Greetings,

Thank you for taking the time to provide a review of the W Chicago City Center. I am troubled to read about your experience with us and would like to find out more from you regarding the situation so that I can ensure we do a better job moving forward.

As our guests comfort and security is our top concern we are consistently monitoring all of our public spaces. If something looks out of the ordinary our security team will always investigate the situation to make sure everything is in order. Of course our guests are encouraged to use any of our public areas while they are visiting the W Chicago City Center.

Again I would like to speak with you further if you have a moment to better understand the situation and make sure we are handling things correctly.

Kindest regards,

Ale Romero
Director of Operations

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Reviewed April 2, 2013

Great location! 15 minute walk to Millennium park and 2 steps away from the subway- blue and red line. Friendly staff. Concierge was very helpful. Rooms are beautiful and lounge is very sexy. Also walking distance to Willis tower and French market.

  • Stayed: March 2013, traveled on business
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Thank Pauli18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Review Management at W Chicago - City Center, responded to this reviewResponded April 4, 2013

Hello there,

Thank you for taking the time to provide such a wonderful review of the W Chicago City Center. It is always rewarding to read about our guests positive perception of our hotel.

I see you were able to utilize the numerous public transportation options within a short walk of the hotel which makes it very easy to get around the city. After a day spent in the city it is great to come back to a wonderful room and I am happy to read that you found our newly renovated rooms so beautiful. Finally I will be sure to inform our concierge team that you were appreciative of their great services.

We look forward to welcoming you back to the W Chicago City Center in the near future.

Travel safe and travel often,

Dillon Elkin
Review Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2013

Had a weekend stay in Chicago due to work commitments and decided to stay Downtown. The location of the hotel, the food and service as well as the bar were all great! The only slight annoyance was the quality of the cleaning in the room...it could have been better. However, those who have stayed at a W hotel before will know what to expect, if you haven't, be warned, you may find it slightly pretentious and overly hip!

Personally, I thought they took the hip a little too far and after a while it does tend to irritate slightly...but I am probably not their normal target. It is a well situated, clean and comfortable hotel.

  • Stayed: March 2013, traveled solo
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Thank Reluctant_business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Review Management at W Chicago - City Center, responded to this reviewResponded April 4, 2013

Greetings,

Thank you for taking the time to provide a review of the W Chicago City Center. I am very happy to read that you liked the location of the hotel, the food, our "Living Room" bar, and the service of our team.

As you mentioned W Hotels are a fresh take on hotels and provide a unique and modern environment. Our hotel is designed to be comfortable and inviting for all of our guests and if there is anything that we are able to do to make your experience that much better we always encourage you to let us know.

We look forward to welcoming you back to the W Chicago City Center whenever your travels find you in Chicago next.

Travel safe and travel often,

Dillon Elkin
Review Management

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Reviewed March 28, 2013

Thsi hotel is located in Chicago Downtown and at walking distance from The Sears Tower. It is close to magnificent mile. You need to stay at this location if there is any festival or celebration time as Chicago downtown is really good for these days. Very close to navy Pier (10 minutes drive). Rooms are good and bathtooms are excellent. Impressive staff and this hotel will give a feel of real business trip. First floor, which seems most happening is little dark but some people really like that environment. Just one minus point that it is expensive one.

Room Tip: Ask for a room facing downtown street and not the inner side of hotel.
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  • Stayed: June 2012, traveled on business
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Thank FrqTrp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WChicagoCityCenter, Review Management at W Chicago - City Center, responded to this reviewResponded March 29, 2013

Greetings,

Thank you for taking the time to provide such an "EXCELLENT" review of the W Chicago City Center. I am pleased to read that you enjoyed our central downtown location and all of the great attractions within a short distance of the W.

It is great to read that you enjoyed our modern rooms which feature many great amenities. What is most gratifying in your review is your mention of our talent members here at the W and how impressive they were throughout your visit.

We look forward to welcoming you back to the W Chicago City Center in the near future.

Travel safe and travel often,

Dillon Elkin
Review Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#28 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#70 Luxury Hotel in Chicago
Price Range: $121 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
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Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

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