We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Cool hotel, not sure if I was cool enough for it.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
W Chicago - City Center
Ranked #108 of 192 Hotels in Chicago
Reviewed November 21, 2012

Great location in the Loop, easily accessible by car or public transport. Close by many good restaurants and attractions, including the Art Musuem right down the street.

Rooms were clean and relatively modern, albiet with small bathrooms at least for my inside-facing room. Lobby trendy, but very dark and claustrophobic. Was very hard to negotiate through the crowds to the elevators at night without getting a drink spilled on me.

Staff responsive and trained, with the aid of modern technology, to respond to you by name. Only quibble was the doorman's over-use of a shrill whistle to call down taxis, which is annoying at street level and could be heard at night from my fifth-floor room.

All-in-all, it was a cool and trendy hotel but I probably wasn't cool enought for it at my ripe old age.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rocket58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (2,575)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,512 - 1,518 of 2,575 reviews

Reviewed November 21, 2012

After the dump that is the Tremont, the cramped Westin Michigan Ave, the nauseatingly musty Westin River North, the sad old Sheraton east of Michigan Ave., and the embarrassingly dilapidated W Lakeshore, I had all but given up on Starwood in Chicago. But this W City Center is quite nice! The rooms are clean and modern, service is good, and I enjoyed my stay here. Good value for the money. Only reason it doesn't get 5 stars is internet that drops every 15 minutes. Frustrating when you're trying to do work! Also, location is a snore at night; it's a $7 cab ride to the good restaurants, which are all north of the river.

Room Tip: The subway can be loud. Get a courtyard facing room.
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Traveler-313-212-415
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

I am a bit delayed in writing this but fell compelled to give credit where credit is deserved.
I stayed at the W Hotel in August and found comfort and exceptional service not often found.
I travel domestically and internationally 9 months out of each year and must truly complement the staff at the W hotel Chicago on a job very well done. The cleanliness and comfort my room and the rooms of the other 6 guests in my party exceeded the standards of most other 4-5 star hotels I've stayed in. The hotel staff bent over backwards to accommodate our needs and to straighten out some self inflicted issues we had with our reservations. I'm a very picky and critical individual when it comes to hotels and eateries, but the staff of the W exceeded even my expectations. I have to give this hotel very high marks.This is now my preferred hotel in Chicago and I look forward to trying other W hotels in other cities.

  • Stayed: August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank O2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

Thank you TK for the tip on Riccardo Trattoria! They had great food and wine and the waiters great too! Next time we travel to Chicago we will stay at the W Hotel and hope to see you again TK.

Thank you,

Greg & Susan Chase

Room Tip: South side
See more room tips
  • Stayed: November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

My wife and I stayed at the W Chicago - City Center as part of a weekend getaway during November, 2012. The welcome desk (Breanne) was extremely friendly and helped us quickly check in (to an upgraded room, no less) despite having a completely full hotel. In addition, as a surprise congratulations on our new house, she had a bottle of sparkling wine sent up to our room.

I can't praise the concierge desk enough, either, since we were in town on a Saturday, hadn't made reservations, and yet she found us some at a very nice restaurant within a mile.

Finally, the room/setting/amenities were outstanding. The rooms were clean, very well appointed and, although it seems a little silly, having bath robes was a nice touch when you're spending a weekend relaxing out of town. Fully recommended.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Justin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

In loop area, close to willis tower, art institute, elevated train, which caused noise in the room. Lobby area nice for drinks, good vibe. Staff friendly. Had one hick up, with wrongful billing. Fitness limited with few stations. Room smallish for us standard, tiny bathroom. Although not bad, i would not stay here again. Restaurant for dinner quite good light modern food

Stayed: November 2012, traveled solo
1  Thank panda58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2012

Eden made my mom and other family members feel like roalty. The rooms look absoloutly amazing. Very modern and confortable. All the staff were very friendly and most accomadating. The location is perfect. Around the corner is willis tower (Must see).

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Justin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Downtown / The Loop
JW Marriott Chicago
JW Marriott Chicago
#42 of 192 in Chicago
1,502 reviews
Streeterville
W Chicago - Lakeshore
W Chicago - Lakeshore
#95 of 192 in Chicago
1,570 reviews
Downtown / The Loop
Kimpton Gray Hotel
Kimpton Gray Hotel
#6 of 192 in Chicago
317 reviews
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Club Quarters Hotel, Central Loop
Downtown / The Loop
Hyatt Centric The Loop Chicago
Downtown / The Loop
Central Loop Hotel
Central Loop Hotel
#89 of 192 in Chicago
583 reviews
Show Prices
Show Prices
Show Prices

Been to W Chicago - City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about W Chicago - City Center

Address: 172 West Adams at LaSalle, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#27 Spa Hotel in Chicago
#55 Romantic Hotel in Chicago
#61 Business Hotel in Chicago
#66 Luxury Hotel in Chicago
#74 Family Hotel in Chicago
Price Range: $147 - $571 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — W Chicago - City Center 4*
Number of rooms: 369
Official Description (provided by the hotel):
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago. W Chicago - City Center is nestled in the middle of Chicago's vibrant cultural attractions and is steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping and the Chicago Theatre District. Blown away by the Windy City? So are we. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Starwood, Booking.com, Hotels.com, Agoda, Travelocity, Orbitz, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, HotelsforEveryone, getaroom.com, Evoline ltd and HotelQuickly so you can book your W Chicago - City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w Chicago - City Hotel Chicago
w Chicago City Center
w Hotel Chicago
w Hotels Chicago

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing