We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wonderful Stay - As Always.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Gwen, a Luxury Collection Hotel, Chicago
Ranked #68 of 187 Hotels in Chicago
Certificate of Excellence
Minneapolis, Minnesota
Level Contributor
3 reviews
“Wonderful Stay - As Always.”
Reviewed November 30, 2010

Great experience. Check-in, although somewhat long with three attendants at desk, was relatively painless. Room was immaculate and well-kept. Bathrooms are the biggest I've ever seen in a hotel. Service in accommodating requests or claiming valeted vehicle was timely and courteous. I highly recommend staying at the Conrad if need to stay in downtown Chicago.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samusolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 14, 2010
Dear Guest,

Thank you for sharing such kind comments pertaining to the room cleanliness and service received during your visits to the Conrad Chicago. We look forward to an opportunity to welcome you back and serve you once again.

Kind Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,140 reviews from our community

Traveler rating
    2,070
    745
    205
    77
    43
See reviews for
507
1,125
227
920
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (506)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Denver
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 30, 2010

I stayed here while visiting family in Chicago. The Conrad is a beautiful hotel - quiet, luxurious, attentive staff, very good food, and very well located with direct access to Michigan Avenue -( through a nice warm mall!) Did I mention that I was able to sleep well in their comfortable bed? So great.

I travel for work and stay in hotels weekly. Even with this all this hotel experience - the Conrad Hotel is impressive. I would recommend it to friends and family and will stay there again.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pdtravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 14, 2010
Dear Guest,

I’m pleased to learn you found our team and accommodations impressive. The enclosed access to The Shops at North Bridge definitely makes shopping enjoyable even in unfavorable weather conditions. I’m glad you took advantage of its convenience.

The team truly appreciates your kindly recommendation of the Conrad Chicago to your friends and family.

Warmest Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanazawa, Japan
Level Contributor
5 reviews
5 hotel reviews
Reviewed November 30, 2010

I had a comfortable stay with this hotel.
Clean room, excellent staff and good location.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ikettin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 14, 2010
Dear Guest,

Thank you for taking the time to share your recent experience of the Conrad Chicago with TripAdvisor. I’m pleased to learn the service and accommodations were to your satisfaction. The Conrad team looks forward to welcoming back during future visits to Chicago.

Kind Regards,
Christine Smith
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 29, 2010

Swift and attentive front desk agents warmly welcomed our family despite the hectic weekend crowds lingering in the lobby. Both children were presented with stuffed toys and made to feel not just "allowed", but welcome! Roll away was already in our room and we were encouraged to order from the pillow bar. Ah-maze-ing!!! The most relaxing and comfortable overnight we have had with our two young children in a luxury hotel. Absolutely will stay again and recommend to others!!!!!

  • Stayed November 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Booktah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 14, 2010
Dear Guest,

It’s nice to read of the warm welcome and relaxation your family felt as well as to learn the Conrad Cow was well received by your children. The team truly appreciated the kind recommendation of our hotel to the TripAdvisor community. We look forward to serving your family during future Chicago visits.

Warm Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Racine, Wisconsin
1 review
Reviewed November 29, 2010

We stayed at the Conrad Hilton for the first time over the Thanksgiving weekend and the experience was excellent. The hotel was in a perfect location for shopping, dining and an evening out. While I am a frequent Hilton stayer, this was my first experience at a Conrad Hilton and I would highly recommend this for anyone looking for a very upscale and convenient hotel in downtown Chicago. The bed was extremely comfortable, the room was quiet and we slept great! I would definately stay here again.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue60218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 13, 2010
Dear Guest,

We’re delighted you joined us over Thanksgiving weekend. It pleases us greatly that you enjoyed the accommodations and found the hotel’s location within the Magnificent Mile to be conducive to shopping and dining.

Thank you for the kind recommendation of the Conrad Chicago.

Warmest Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 29, 2010

The Conrad hotel is located on Mitchigan Ave without being subject to the noise and bustle directly, providing great access for shoppers and tourists alike. The hotel itself is clean and spacious, and the staff friendly and helpful. The only complaint was that they got a food order wrong, but other than that I was completely happy with the stay. The room was large, modern and quiet, and very comfortable with all the amenities you'd expect in this price range. Only a couple of blocks to the river as well.

  • Stayed November 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pub_with_no_Beer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 13, 2010
Dear Guest,

Thank you for taking the time to share your recent experience of the Conrad Chicago. I appreciate the kind acknowledgement of the hotel cleanliness as well as the helpfulness of our team. I have taken the liberty to share your kind comments with our entire team.

We look forward to welcoming you back to the Conrad Chicago when visiting the Windy City.

Warmest Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plainfield, Illinois, USA
1 review
Reviewed November 29, 2010

My wife and I stayed at the Conrad Chicago for an anniversary weekend and had a wonderful stay. The staff was very friendly, and we found the hotel and accomodations exceeded our expectations. I stay at a lot of Hilton properties across the country, and this was by far one of the best I have been to. Great rooms.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjb201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Public Relations Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, December 13, 2010
Dear Guest,

Congratulations and thank you for choosing the Conrad Chicago to celebration your anniversary. We’re pleased to learn that our hotel rates amongst your favorite properties. The team looks forward to an opportunity to serve you again.

Warmest Regards,
Christine Smith
Marketing & Communications Manager
Conrad Chicago
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chicago hotels
Magnificent Mile
InterContinental Chicago
InterContinental Chicago
#76 of 187 in Chicago
4,238 reviews
The James Chicago
#45 of 187 in Chicago
3,111 reviews
Near North Side
Kimpton Hotel Palomar Chicago
Show Prices
Show Prices
Show Prices
Magnificent Mile
Conrad Chicago
Conrad Chicago
#4 of 187 in Chicago
153 reviews
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#10 of 187 in Chicago
1,520 reviews
Streeterville
Loews Chicago Hotel
Loews Chicago Hotel
#11 of 187 in Chicago
1,723 reviews
Show Prices
Show Prices
Show Prices

Been to The Gwen, a Luxury Collection Hotel, Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#42 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Travelocity, Cheap Tickets, TripOnline SA, Cancelon, getaroom.com, Jetsetter, Evoline ltd and HotelQuickly so you can book your The Gwen, a Luxury Collection Hotel, Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing