After doing lots of research, we decided based on the great reviews to try the Conrad. Don't get me wrong, this hotel has a lot going for it, location being one of them. But our experience was poor from the start. First, we reserved the Junior Terrace Suite, and upon arrival was told that they overbooked that room type so we were "upgraded". We landed in room 1607 and found out that yes, it was larger, but that it was a) missing the soaking tub the other room had and b) we were right under the rooftop HVAC which vibrated the entire bedroom, including the artwork on the wall which, despite our best efforts (and the efforts of other prior guests based on the slipper we found behind the painting) we could not stop it from vibrating against the wall. Second problem was the shower. The seal at the bottom was broken which lead to a river of water and large puddle in both the main bathroom and the side toliet room which we had to wipe up.
We decided the terrace view and spaciousness of the room was enough to not make these an issue. I thought I would mention it as we checked out, which we did. Sadly, what would have been a 4 star review from me quickly devolved to 2 stars as the front desk agent thought the vibrating wall, which kept me up for two nights was funny and started giggling at us. We also mentioned the water issue and he seemed not to take that seriously either.
Again, I wanted to love this hotel, the views were beautiful and the location was choice. As long as you don't stay in room 1607, you should be okay...
- Official Description (provided by the hotel):
- Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more less
- Reservation Options:
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- Also Known As:
- Conrad Chicago Hotel Chicago
- Chicago Conrad