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“Excellence!” 5 of 5 bubbles
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #57 of 185 Hotels in Chicago
Certificate of Excellence
Long Beach, New York
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellence!”
5 of 5 bubbles Reviewed July 15, 2013 via mobile

Staff is great, very welcoming and friendly. Held a company workshop at the hotel and stayed two nights. Room was amazing, I was upgraded to a suit. Plenty of room for only 1 person. Beds were comfortable, bathroom clean and modern. Bose speakers in the rooms. Couldn't be disappointed here.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LRapkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, July 16, 2013
Thank you for taking the time to share your Conrad Chicago experience on TripAdvisor. We are so pleased to learn you enjoyed the hotel and we look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,055 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (493)
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  • English first
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English first
Atlanta, United States
1 review
5 of 5 bubbles Reviewed July 15, 2013

Luxurious hotel, super staff, great stay. Stayed during Taste of Chicago and the location was very convenient to that and all the other downtown attractions. Breakfast is excellent so be sure to select that as your Hilton Honors amenity instead of the points.

  • Stayed July 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Lori S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, July 16, 2013
Thank you for taking the time to post a review of your stay at the Conrad Chicago on TripAdvisor. We are very pleased to learn that you enjoyed the hotel while you attended the Taste of Chicago. The Chef is especially happy to hear that were pleased with your breakfast experience and has shared your kind comments with his team. We look forward to welcoming you back soon.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OAK LAWN
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 14, 2013

Stayed overnight with my son and hubby and it was great. We were upgraded to the suite which was lovely and my son didn't want to leave at all. The Conrad is clean, comfortable, with a friendly & welcoming environment. I would probably have given it five stars if it had a pool to entertain the little guy. The location is perfect. You are surrounded by some awesome restaurants (Purple Pig!) & shops (Nordstrom!) and to some main attractions (Navy Pier/Millennium Park). I'm definitely coming back the next time I want to stay overnight in the city!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank CRISTIAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConradChicago, Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, July 16, 2013
Dear Guest,

We are so happy to learn that you and your family enjoyed the hotel, particularly our great location to Chicago's best attractions and restaurants. We look forward to welcoming you back the next time you visit the city.

Best regards,

Melissa Henry
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
231 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed July 13, 2013 via mobile

This is a conviently located and comfortable hotel. The location attached to Nordstrom and other shops is definite advantage. The rooms and beds are well lit and comfortable. Food is outstanding. The hi-def TV and Bose sound system are really a nice touch. There is plenty of storage space for clothes and the sound proofing is above averege. Highly recommnded.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank phmokda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clarkesville, Georgia
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 12, 2013 via mobile

Stayed here 2 nights. No problems. Great location to walk around downtown. Room was ready early, check in was easy. All the furnishings were in great condition. Very comfy bed! The lounge and terrace bar are nice to have.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Coffee2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 12, 2013

We stayed here over the 4th of July for 2 nights and really liked the hotel. The lobby construction was being wrapped up as we checked out but it did not bother us. It is hard to beat the location as our family was able to walk to most of the attractions or hop on the "El" just down the street. Being right above the Nordstrom came in handy when my son forgot his tennis shoes at home and only brought flip flops...not good for sightseeing! Beds were very comfortable...especially after seeing all the sights. We would look to stay here again when we go back to Chicago.

Stayed July 2013, traveled with family
Helpful?
1 Thank APocius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed July 11, 2013

Besides the fact that this hotel is in a great location, the rooms were well appointed, elegant, quite and the view from the 15th floor was incredible. Bed and pillows were very comfortable. There is a roof top restaurant and lounge (5th floor) which is the same floor as the lobby. You can walk to a lot of the attractions including Navy Peer and its just off the Magnificent Mile. Lots of great restaurants within minutes. Concierge was helpful booking shows and restaurants. Would definitely go back and recommend.

Room Tip: Ask for an upgrade but choose view before additional space.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank aftalarico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#35 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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