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“Great Location!” 4 of 5 stars
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #44 of 185 Hotels in Chicago
Certificate of Excellence
Level Contributor
99 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Location!”
4 of 5 stars Reviewed May 9, 2013

You can not beat the location...very helpful staff from check in to housekeeping and restaurant/lounge!...clean room, large bathroom, plenty of hangars, robes and slippers!...our room was on a high floor but we did not have a view...just the building next door...so if you would like a view...ask at check in!...we walked from River North to Old Town to Gold Coast and back to River North...easy walk to the Art Institute too...Conrad is going through a re-do so there was some construction noise and detours within...but YES I would stay there again!

Room Tip: If you prefer a view room...make sure to ask!
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sarah4501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,934 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
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Chicago, Illinois
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 8, 2013

The location of the hotel is the best for any thing you want to experience in Chicago especially aroung the Magnificent mile areas. We love taking a cab to the Shaws restaurant and seeing a show. The rooms are comfortable, I liked the conrad better than the Aqua Radison.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank yummmmmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 7, 2013

I stay in Hilton group properties across the country. This one is absolutely wonderful! It is being remodeled, but we hardly knew it. The rooms are stunning, it is in the heart of the city, attached to excellent shopping, and within walking distance of great food and drinks. The staff was very friendly. Probably the only "bad" thing that we experienced was that it was a beautiful weekend day and the outdoor patio was not yet open. It looked like a lovely place to hang out. We would absolutely stay there again, and look forward to seeing how it can be improved upon (can't imagine!) once the renovation is complete!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank wamslem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed May 7, 2013

When you're booking a room at a Conrad, you expect more than your average hotel. And while the Conrad in Chicago was perfectly fine, it had nothing remarkable about it. The rooms were nice and nicely appointed, but the hotel as a whole lacks character and charm. The fact that you have to take two elevators to get to your room is a big nuisance. The restaurant feels like it could be anywhere, with no personality or, for that matter, windows. Making matters worse, what I assume is the main lobby on the 5th floor was under construction the whole time we were there. Don't get me wrong; it's a perfectly "fine" hotel, but certainly nothing special and not what I would expect from the Conrad brand.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank StorytellerBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
392 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
5 of 5 stars Reviewed May 6, 2013

The staff at Conrad Chicago were warm and friendly from the doorman, reception, housekeeping, the waitress and even the other service staff working in the Hotel. Have always stayed at Conrad hotels around the world but first time staying in one in the US. Well done Conrad Chicago!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kmquek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 6, 2013

This hotel is very nice. The location is great, there are so many things to do within short walking distance. The check in process was very fast and the staff was very attentive. Our room was a Deluxe King room. It was a nice size and the bathroom was very nice. Everything was spotless. The bed was very comfortable and the Bose sound system was a nice touch. There were only a few negatives about this hotel. One huge one is they have cooling units instead of a minifridge. We were told if you put something cold in the unit it would keep it at that temp. Well that didn't happen everything we put in there was warm. To me at a hotel like this you should have a minifridge in the room. Also the water temp does change alot, this wasn't a huge deal to us though. All in all we enjoyed our stay.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kirstin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buntingford
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 6, 2013

Went on business at the end of April. Great toiletries and very comfortable room. Good central location opposite Nordstroms. Currently undertaking refurbishments in bar and reception area which meant there wasn't access to the Terrace Bar - expected to complete in July 2013.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Caff_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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