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“Will Be Great after Renovations Complete” 4 of 5 bubbles
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #57 of 188 Hotels in Chicago
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Will Be Great after Renovations Complete”
4 of 5 bubbles Reviewed April 24, 2013

I had very high expectations of this property, and I was initially disappointed by the renovations taking place. After four nights here for a meeting, I was very impressed by the level of service that Katharine (our event manager) and Teresa (our server) showed our group the entire week. Kudos to them both for great experience!

Once the updates to the lobby are complete, I have a feeling the Conrad will be magnificent! My only regret is that I won't have the opportunity to experience it.

  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Hunstville
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

The Conrad had exceptionally clean and comfortable rooms with plush robes. The hotel is in a prime location. The staff is very friendly (so unlike Chicago) and helpful. The front lobby was under construction, but that did not interfere with my stay at all.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granger
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 24, 2013

Not the first time that I have stayed at this hotel. This hotel is a prime location...within walking distance of so many attractions. Was celebrating a special occasion in which the management recognized and treated us well from check-in to check-out. Highly recommend!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milwaukee, WI
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

I've stayed at the Conrad several times during visits to Chicago and have never been disappointed. It's in a great location on North Michigan Ave... the Magnifient Mile. Within walking distance to most every attraction in the downtown area. The service through-out is superb... friendly and helpful. The rooms are comfortable with great amenities, and the gym is excellent. The hotel has a great outdoor patio for drinks in warmer weather. Lots of good restaurants in the area.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank amtrak58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, TN
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 24, 2013 via mobile

We were there for a wedding. Staff was great, from the front desk staff to the wait staff everyone was friendly and helpful. Hotel was beautiful and clean. I was not feeling well and checking their shop for medicine. The shop clerk made sure I knew the hours and pointed out that if I needed something after hours the front desk could take care of it for me.

  • Stayed April 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Scarpetta2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Bend, United States
1 review
5 of 5 bubbles Reviewed April 24, 2013

After Burying my Dear Mother 3 days prior to my stay at the Chicago Conrad, I couldn't have dreamed of a better place to be except for her arms. The warmeth, kindness, courtesy, professionalism of everyone I encountered was superb as well as the comfort of the beautiful rooms. It is well worth the cost; I will definatley stay again. Thank you.

  • Stayed April 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
Thank Connie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eagan, Minnesota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 22, 2013

Staff was exceptional. Very professional and welcoming. Lobby is currently under construction but it was not inconvenient. Great location for theater, shopping and dining. Uber comfortable beds and linen! We'll be back~

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Lori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#35 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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