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“Great Hotel, best locality, great service and very comfortable” 5 of 5 stars
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #45 of 185 Hotels in Chicago
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel, best locality, great service and very comfortable”
5 of 5 stars Reviewed February 13, 2013

I am very hapy with my stay at Conrad. I have been staying there for last few weeks and will continue. The staff is very friendly and helpful. Their bed and breakfast is best in town.
I will recommend it to everyone.

Room Tip: Rooms facing Magnificent Mile
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Ashwani123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,936 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (477)
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English first
Saint Louis, Missouri
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed February 13, 2013

I haven't written a review in a while; not because I haven't stayed at some fantastic and, conversely, fantastically awful hotels, but I just haven't gotten around to it. The Conrad Chicago has shaken me from my apathy and compelled me to praise it here.
My first stay was about a month ago on a business trip to Chicago. The rate was amazing, it is in the middle of everything, and I've been meaning to try this hotel for a while. The entire experience was great, so I had to try it again when business brought me back to Chicago. Surely the first time I just had stars in my eyes and it couldn't be as nice again, right?! Wrong. In fact, it was even better.
The check-in experience is on the 5th floor, and the clerks have been extremely friendly, professional, and efficient. They invite you the "Wine Down," a nightly wine happy hour in the bar.
I was fully expecting a small but well decorated room like many of the nice downtown hotels. I was pleasantly surprised when my room was larger than many suburban hotel rooms. The design was modern but classic, and the internet was fast as the wind.
OK - clearly the bathroom will be tight, and that would have been fine. But no, there was a full soaking tub, walk-in shower, and separate room for the toilet. It was much nicer than my bathroom at home.
I ate breakfast in the restaurant, and was very happy with the meal. Check out was quick and friendly, and I was on my way.
I have stayed at many hotels in downtown Chicago and, without naming names of other high-end hotels, the Conrad trounces them all in service, facilities, and value. I am so happy I decided to try this hotel out, and look forward to several more stays in the future.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
2 Thank KJR0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 13, 2013

I love this hotel. It is super clean, bright, quiet and luxurious. The bathroom has a separate tub, shower and water closet. Beautiful finishes, wonderful products. The bed was heavenly. There were lots of outlets for charging devices. I had a great view of the skyline. The hotel smelled clean and fresh. Free internet, free unlimited bottled water, free coffee in the lobby and hot chocolate and tea in the afternoon. I bought a package with breakfast included for 10 bucks extra. It was delicious. Staff was attentive and pleasant. They take care of you there and I loved the quiet, relaxed vibe. I'll be back for sure.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
2 Thank robinreps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn Hills, Michigan
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is our third stay here, and each time we enjoy it. Rooms are a nice size, bathrooms very large, they provide bath robes and slippers, which I just love. On the 5th floor they provide free coffee, tea, and water. Although they said until 10am, they had it out longer than that. Even had hot chocolate out in the afternoon. Something you don't see very often. Like that it's connected to the mall that has Nordstrom's, plus walking distance to a lot of great restaurants. Front desk staff very nice. Parking, like the other hotels in the area is expensive. Stumbled on a website called ParkWhiz, Pre- paid reserved parking in different parking structures in Chicago and other cities. We tried it, saved about 50%, good if you don't mind walking a short ways and not doing in and out.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Service
Helpful?
1 Thank Pat968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed February 13, 2013

This is a calm and peaceful oasis in the very midst of downtown hustle and bustle. Located beside the Nordstrom at North Bridge Shops, connected by interior elevator... great in the winter. Lovely service, cute little bar. Extra points for honest staff-- i forgot my expensive headphones in the room safe, which was unlocked. When i called a few days later, they were being held, because the maid turned them in. Doesn't that speak volumes? This is a Hilton, great deals on Hilton website.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sedmai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athens, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 11, 2013

Conrad is located smack dab in the middle of Magnificent Mile with indoor access to The Shops next door - a girl's dream come true! Not only that, the service of the staff and the quality of the room are topnotch! Elroy was very courteous and friendly when he checked my boyfriend and I in and even upgraded our room to the executive suite for we were celebrating our 3 year anniversary there. They even sent up some desserts while we were out sightseeing for our special occasion. The turn down service they offer is exceptional as everything is neatly tucked away and the lights were dimmed for a romantic evening feel. The attention to minute details is what propelled this hotel to be one of the best. The breakfast they offer is delicious! My personal favorite was the creme brulee french toast. I will definitely be back again to enjoy the hospitality this Conrad offers.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Synthia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 9, 2013 via mobile

Very happy staying here. All staff very helpful. Great location for shopping, cinema, can't ask for more.
Would be better if lobby was on ground floor and the lifts went straight up to room levels. Rather than crossover on 5th floor.
Easy access to nordstrom and shopping mall is another great convenience.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Skwlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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