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“Reasonable Rates for an Exceptional Stay!” 5 of 5 stars
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
Ranked #50 of 185 Hotels in Chicago
Certificate of Excellence
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Reasonable Rates for an Exceptional Stay!”
5 of 5 stars Reviewed February 7, 2013

We have stayed in several hotels in Chicago and this was by far our best experience. The rooms and bathrooms are very lovely and high quality. The location is perfect - connected to Nordstrom, so there is easy access from all streets in the cold winter months. Delando checked us in and was very welcoming and friendly. He sent up a drink to our room for our anniversary. This hotel has extra features that many other hotels charge for or do not offer: DVD players in room, a cord to connect apple products to the TV to watch things from your iPad/laptop, deep soak tubs, gym access, complimentary hot chocolate/tea/coffee in the lobby, and pool access down the street. And the rates are so reasonable considering the kind of experience you will have here.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,963 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (482)
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Chorley, United Kingdom
Level Contributor
202 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed February 6, 2013

Great location on Michigan Ave, linked into shopping mall with good parking facilities across road, which can be included in price of stay. Spacious hotel, with excellent quality rooms, clean, quiet and well appointed. Breakfast was excellent with wide choice of food. Nice touch to have Coffee/tea etcavailable in reception/lounge/bar area but would be nice if same facilities were available in room - rather odd arrangement. Overall, great stay, would use the hotel again.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BrianDerbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 5, 2013

The hotel is in a perfect location, just one block West of Michigan Ave. Very clean and elegant decor throuout all of the public spaces. The rooms are equally as nice. Lots of space and really nicely appointed. Nice big TV and an awesome Bose sound system that drives the audio on it. Very quiet space with a nice air purifier in the room. Nice big bathrooms. The staff here is super friendly and willing to help in any way. I highly recommend this hotel.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bouvierlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Michigan
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 4, 2013

As someone who travels to Chicago for work all the time I am always looking for the one to be loyal to and call "home". I stayed recently for the first time and I really enjoyed it, I think ill be giving it a second try! The staff is wonderful here and the coffee and teas in the lobby were great.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WindyCityMitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
219 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

My wife and I stayed here for a night out to the Opera. Living in the Chicagoland area we have stayed at several hotels in Chicago and this is the best we have been to. The location was great for shopping the magnificent mile or sightseeing. The price was excellent and even included parking. The room might be in need of a slight update but they were still very nice and clean. The bed linens and pillows were amazing. We loved the sleep menu they had where you could order various items to give you a perfect nights sleep including an assortment of pillows. Without a doubt I would stay here again and again.

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jdog99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, February 6, 2013
Great to hear we warmed you up during your stay. The indoor connection to the Shops at Northbridge and Michighan Ave are a secret we would rather not keep, and we try to share this with all our guests! In addition to the complimentary coffee we try to mix it up with tea and other hot beverages in the afternoons. Thank you for being our guest and we look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 4, 2013 via mobile

My girlfriends and I stayed for a long weekend. The room was clean, the staff were great, and the location was very convenient. Yummy breakfast. Easy walk down to grand luxe for a very nice meal. The bed were very cozy, plenty of outlets for all your gadgets.

Helpful?
Thank Cowgirlaround1
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 4, 2013

We have stayed in a number of top flight hotels in Chicago through the years. I have to say the following about The Conrad. When you walk into the tastefully decorated lobby everything is emaculate, clean and shines! The staff is second to none! The staff is sincere, thoughtful, attentive and all are very well kept and attractive....and that does matter! All mirrors and metal surfaces are very clean and streak free and the hallways and rooms look as fresh as the first day of opening. No tired carpeting or floorboards...I say this because I have checked into some 4 and 5 star properties and been dissapointed by worn hallway carpets or chiped floorboards. The Conrad is perfect and everything is clean and fresh. The location right on North Michigan Ave next to Nordstroms, all shops and resturants is prefect....very nice area! The food from room service was very thoughtfully prepared so go ahead and order you will not be dissapointed in any way if you order room service. There are a number of options in the area but I have to say that The Conrad beats most any...we will be back for sure!

Room Tip: Corner rooms are very nice for a couple more $'s
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, General Manager at The Gwen, a Luxury Collection Hotel, Chicago, responded to this review, February 6, 2013
Thank you for your kind review! We do take cleanliness seriously and I am an admitted neat freak, so we keep our hotel "home" as neat and clean as possible. With so many great hotels to choose from in Chicago we feel compelled to ensure others see us as you did. I look forward to having you back with us again.

Thank you for visiting us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611-3646 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#32 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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