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“Great Hotel!!” 5 of 5 stars
Review of The Gwen, a Luxury Collection Hotel, Chicago

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The Gwen, a Luxury Collection Hotel, Chicago
4.5 of 5 Hotel   |   521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago) (Magnificent Mile)   |  
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Special Offer
Breakfast for 2 Included
Ranked #44 of 184 Hotels in Chicago
Certificate of Excellence
Champaign-Urbana, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel!!”
5 of 5 stars Reviewed January 20, 2013

I stayed here last weekend for my anniversary, and was very pleased with the hotel. The staff was very kind, and helpful, and the hotel was absolutely beautiful! The definition of luxury. Our room had an amazing view of Michigan Avenue and the Hancock too! The location is also wonderful. We got a great rate too, especially for how nice the hotel is. I will definitely be staying at the Conrad again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank otg13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (476)
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Loveland, Ohio
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 20, 2013

My daughter and I loved this location. We walked to everything. Her favorite store was right next door. Very short walk to Navy Pier and the "cloud". The staff always greeted us with a welcome smile. Room was clean and we loved the apple connection on the TV, we were able to hook up our Netflix and watch what we wanted at night after a long day of sight seeing. A tad noisy on the weekend but that was rude guests not the Hotels fault. Bed could have been a bit softer. Overall we will stay again!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
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    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
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Helpful?
Thank GoinsOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

During my recent stay I was upset I lost my diamond necklace. I called housekeeping and the staff was so helpful and caring. They search through the room after I had checked out. They followed up with me to see if it was still missing, and searched again. I was pleasently supprised when my phone rang again to say they had fount it. I was still in town and able to pick it up before headding to the airport.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
1 Thank kaymillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

An excellent experience all around. The hotel is small enough to feel like service is a big focus and big enough to provide plenty of services. This is my best Hilton-related experience in Chicago. The Conrad has a fine customer service culture and their facilities are well kept, modern, and fresh. I would recommend this hotel to anyone! I'll certainly be back.

  • Stayed January 2013
    • 5 of 5 stars
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    • 5 of 5 stars
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    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
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Helpful?
Thank edwardaberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 18, 2013

It was wonderful to be greeted so warmly and with a cheery smile when we arrived at the hotel from the doorman, concierge to the reception desk. The staff were engaging and we were soon ensconced in our fabulous room on the 17th floor overlooking Michigan Ave (we paid extra to upgrade to junior suite - well worth it!). The room was superb, with lovely furnishings, a lovely spacious bathroom and a very comfortable bed with wonderful feather pillows - which made for a delightful night's sleep. The location was also phenomenal with easy access to the red line and a brief stroll from Michigan Ave. While the bar and restaurant are somewhat underwhelming, you cannot fault the service - it was excellent!

Room Tip: Pay the difference to upgrade to a junior suite if staying two or more nights and ask for a higher f...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AussieDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton, Connecticut
Level Contributor
184 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed January 17, 2013

We spent the evening on the 17th floor.....chocolates and a birthday greeting awaited me......checked in late and the front desk sent me up a tea tray and it was perfect.....room spotless ....staff very professional.....birthday breakfast was perfect...... the grandchildren met us for breakfast and my 21/2 year old grandson Will agreed the best blueberry pancakes and turkey sausage...ever..off to the museum of science for a wonderful day.....thank you for the amenities and care

Room Tip: 1719 great view of the city! very quiet
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank achristine13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zion, Illinois
1 review
5 of 5 stars Reviewed January 17, 2013

The staff at the Conrad cannot be beat they were so friendly and actually sincere, no fake smiles here. Local destinations are a short walk away and cabs rides to places like the Shedd is around $10.00. The rooms are very nice and very clean.

Room Tip: We chose a double bed room for me and my two kids and had plenty of room.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Carrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gwen, a Luxury Collection Hotel, Chicago

Property: The Gwen, a Luxury Collection Hotel, Chicago
Address: 521 North Rush Street, at Michigan Avenue, Chicago, IL 60611 (Formerly Conrad Chicago)
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Business Hotel in Chicago
#17 Romantic Hotel in Chicago
#21 Family Hotel in Chicago
#31 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Gwen, a Luxury Collection Hotel, Chicago 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more   less 
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Also Known As:
Conrad Chicago Hotel Chicago
Chicago Conrad

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