We stayed four nights and upgraded our room to a king suite and it was enormous. One and half bath with a bar area in the living room with a large desk and several chairs and a couch that looked like a sleeper sofa. It had a comfortable king bed but the feather pillows are not my favorite. The empty refrigerator was a plus for us. We drove in and put our spare drinks and snacks inside it. Two separate bathrooms were great, two tvs, three closets were good, lots of drawers and a door between the bedroom and living area allowed my early rising husband to get up and not disturb the night owl in me. He used the exercise room every morning and said the equipment was new. Our room was cleaned promptly every day and we had breakfast in the restaurant every morning.
The staff were friendly and helpful from check-in to check-out but we were severely disappointed with the breakfast pace. It appeared that the restaurant was under staffed and that extended our breakfast time considerably. The waiters were hosting the front desk, serving juice, coffee and water, cleaning and setting tables and the volume during the holiday was too much for them to keep up. As a former server, I know that under staffing causes chaos so we were very disappointed to see that at the Conrad.
One complaint with the design of the bathroom could be mentioned though. Why is there no step or ledge in the shower stall design? Or a teak stool available? You see, we women can surely shave our legs in the tub but there wasn't enough time for that so trying to shave in the shower made for some interesting contortions. Also the soap ledge was too small for both my husband showering products and mine at the same time. I wish bathroom designers would consider multiple shelves that are practical for multiple occupants. Also, I am happy to see water saver toilets but there was no toilet brush in either water closet. :-)
The hotel is centrally located to several outstanding restaurants so we walked 1 block one night for Shaw's and across the street to Joe's Steak House another night.
Overall, we really enjoyed our stay at the Conrad. My husband travels monthly so he banked up a lot of traveler miles and the Conrad was a delicious luxury for us. We were on the 11th floor and the street noise was sometimes loud but that is in no way the hotel's fault. We will recommended this hotel happily.
- Official Description (provided by the hotel):
- Ideally situated in the heart of the Windy City, The Gwen, a Luxury Collection Hotel, Chicago is rooted in the history and heritage of the city's Magnificent Mile, paying homage to the 1930s in both its architecture and ethos. The newest member of Starwood Hotels and Resorts' prestigious group of Luxury Collection Hotels is an artistic icon that exudes timeless style and elegance. Housed within the landmark McGraw-Hill Building, The Gwen features an Art Deco aesthetic amplified by a sculptural façade, famously created by artist Gwen Lux in 1928. The idea of a female artisan making her mark in a predominantly male design city depicts an exciting atmosphere of change. The building has been home to many stories in its illustrious past, and today The Gwen provides the ideal canvas for guests to create their own distinct memories. This 300-room hotel includes 199 King accommodations with separate soaking tubs and showers, 54 Double/Double accommodations, as well as 34 luxurious suites, including some featuring beautiful terraces overlooking Michigan Avenue. The inventory, which averages 380 square feet per guest room, includes rooms that are ADA-accessible. Guests of The Gwen can enjoy the use of plush bathrobes and slippers to make their stay more comfortable, as well as complimentary in-room basic Internet access (wired and wireless), a 42-inch flat screen television with HD stations, a surround sound system, a Keurig brewing system, and an in-room safe. Offering the best of Chicago from right outside its doors, The Gwen is located on the Magnificent Mile, minutes away from premier shopping, world-class dining, and exciting cultural and entertainment hotspots, such as Navy Pier and Millennium Park. Connected to The Shops at North Bridge, The Gwen provides guests with enclosed access to upscale retailers, such as Nordstrom Michigan Avenue, and Stuart Weitzman. ... more less
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- Also Known As:
- Conrad Chicago Hotel Chicago
- Chicago Conrad