Wow... can service get any worse than this place? Called in advance to make a reservation since could not find it on the website. They don't take reservations. OK. Person on the phone suggested they fill up around 6:30 but before that ok. so we came 6:15, as early as we could. Guess what? No tables. It wasn't the fact that they had business, no one can predict a rush and we wait our turn. It was how it was handled. When I told the Hispanic Manager what he or his people said on the phone he did nothing to assure us he would try and help. That's all you need to do, tell customer you'll do what you can, be empathetic. Instead he was throwing 30-45 min wait in our face. So we went to the bar. Couldn't seem to get service there either. One bartender doing service bar and the bar rail. No personality, no welcome, no friendliness. Almost left at this point. Finally has asked what he could get us. So we ordered drinks, got them, then miraculously 10 mins after checking in the table was ready!! Hooray. It was a bar table but that was just fine with us. The female Server approached, saw we had drinks and spoke about the menu. Seemed very nice. We placed an order for salumi & cheeses which were good. (Cheese portion was small). We next ordered a pizza and a salad. For $12 the pizza was a pretty good value. Salad was excellently done as well. We then ordered a pasta as our last course to share among the 3 of us. When it showed up it was less than a 1/4 pound of spaghetti. Cost = $.25 (if even that much). For $11 it was clearly overpriced. No meat/fish protein, just pasta, oil, cheese and probably less than 1 egg in it. Well I asked the server what the price was again and was this normal portion? She said yes and basically she had no control over that. I then complained that this was not worth price they were charging for it and I would prefer she inform management and bring a more reasonably sized normal $11 pasta portion. We understand tasting to be somewhere in between appetizer and entree sized. This was clearly less than an $11 appetizer portion. She went off and spoke to the chef who appeared to be expediting. Then she must have informed the Manager. We wait. Finally I flagged down the bad Manager and stressed my disappointment with the value of this dish and he indicated I could leave now if I like. He went away and nothing. I finally flagged down the server who was avoiding the table and asked about the followup and she said they would not be bringing any more pasta but rather would be bringing us the check. OMG!!! Can you believe? Finally the owner-partner showed up at the table and apologized for how things were handled. Little late but he was nice enough. He offered to do something, to bring us an after dinner drink, something. At least he tried, he was willing to listen to our story, he was genuine, he heard us out which neither the Hispanic Male Manager nor the bad server were willing to do. Clearly he got it, the customer has to leave satisfied. He also indicated he felt the pasta portions were too small but I guess others of importance there are sticking to their guns and not listening to the other partners, managers, servers nor most importantly the customers. Clearly this is not the first complaint they have received. The chef was 5 feet away but never bothered to come over. Not his job to deal with customers I bet! All this over a $.50 or $1.00 portion of pasta that I was more than willing to pay the $11 for (and did for the half portion). A tasting portion is what we received we were told. OK but there wasn't enough for 3 of us to taste. Talk about stupidity Chef... The fabulous shaved hearts of palm salad we received was probably more than quadruple the cost of goods of the pasta dish. Just make more damn pasta. It's cheap, filling and leaves customers full and satisfied. This certainly feels like a place where you eat what (and how much) the chefs wants you to, not what customer wants. Wake up Chef! Wake up owners! Get rid of that bad manager and that bad waitress--they are not service professionals and listen to your customers. What is otherwise good tasting, well prepared food is left hanging in the face of horrible front of house experience. Read the other comments on here.